Onlinemeatshop Reviews 

682
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fresh meat, noting that the cuts are extremely clean, flavorful, and carefully prepared. Consumers also appreciate the secure vacuum packaging, prompt delivery times, and the exceptionally helpful support provided by the staff. However, some customers also noted frustrating delivery delays that caused orders to arrive several days late and occasionally spoiled. A few reviewers expressed strong dissatisfaction with communication difficulties, stating they received no replies when attempting to reach support regarding issues. Additionally, a small group mentioned occasional problems involving items not meeting expectations or lacking proper freshness.

What people talk about most

Product

Clients share positive opinions on product quality, praising the fresh, flavorful cuts and neat vacuum-sealed... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the meat is always fresh,... See more

Delivery service

People report ambiguous experiences with delivery_service, as consumer opinions are sharply divided. On one... See more

Order

Reviewers express mixed feelings and ambiguous feedback about ordering. While some consumers report that... See more

Customer service

Users describe ambiguous interactions with customer_service. While many reviewers praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more

Company replied

Rated 5 out of 5 stars

Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more

Company replied

Rated 5 out of 5 stars

I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more

Company replied

Rated 5 out of 5 stars

I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more

Company replied


Company details

  1. #29 of 39 best companies in Grocery delivery service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.2

Great

TrustScore 4 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(682)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I really did not want to leave a review…

I really did not want to leave a review but honestly, couldn't. Based on the review I left on 7th of August and the update on 11th of August, I received £20 credit. I wanted to try the chicken breast, so I ordered some with the credit but did not accept it as the minimum order value was £30. I had to order more and the only thing I needed was chicken breast.
The delivery arrived on time, but I cant tell how terrible was the quality. As soon as my husband opened the box, the whole kitchen smelled like rotten meat. They were spoilt and awful. I did not even open the package and just put it in the bin.
I really do not understand, the delivery charge is £7, is it too hard to make sure it is packed properly and kept cold on the way?
I can say this meat was out of fridge at least for 2 days.
I will never buy from this shop again and would recommend not to waste your money like me.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery service ever

Worst delivery service ever, I picked a date the order arrived in a different date I wasn't home when it arrived I found a destroyed box with melted smelly meat

28 July 2026
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for your feedback. We are sorry to hear about your experience.

Feedback like this helps us investigate delivery issues with DPD and review our own processes internally.

Unfortunately, we had not received any message from you before this review and were not given the opportunity to investigate or resolve the issue. For damaged or temperature-affected deliveries, we normally require photographs of the parcel, packaging and affected products so that we can raise a formal claim with our delivery partner and assess what happened.

If you experience any issue with an order, please contact us directly as soon as possible and provide photographs where possible. This allows our team to investigate quickly and work towards an appropriate resolution.

We would still be happy to look into Order #2266824 if you contact us with any photographs or other evidence you may have.

Kind regards,
Onlinemeatshop.com

Rated 5 out of 5 stars

Excellent service

Excellent service, food comes well packaged and delivery time met. The prices are great too.

29 June 2026
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Reply from Onlinemeatshop

Thank you so much, Sajida, for your lovely feedback!

We’re really pleased to hear that your order arrived on time, well packaged, and that you were happy with both the quality and our prices.

We truly appreciate your support and look forward to serving you again soon.

Kind regards,
Onlinemeatshop.com

Rated 3 out of 5 stars

3 days late & bad customer service interation.

Unfortunately I have to now out my review as low, this is a shame as I am a long time customer with the meat shop but our latest experience has been one of frustration. Our order arrived 3 days late. I had to chase them everyday through there customer service chat, email & speaking with their manager on the ohone everyday to find out what was happening and where my order was. Trying to get information and updates was a frustrating process. Supposedly we are meant to receive a £20 voucher as said by customer service manager due to late deliver and the total mess around we receive d from customer service but we did not receive this and it is not in my rewards. I feel let down and disappointed by this latest interation.

6 July 2026
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you for taking the time to leave your feedback, and we are genuinely sorry that your latest experience fell well below the standard you have previously received from us.

A three-day delay is frustrating enough, but having to repeatedly chase us by chat, email and phone for updates understandably made the situation much worse. We also apologise that the £20 voucher promised by our customer service manager has not yet been received.

We appreciate that you have been a long-standing customer, and we certainly do not want one poorly handled order to undo the trust you have placed in us over the years.

Please contact our customer service team with your order details and mention this review so we can ensure the promised £20 voucher is issued and properly resolve this for you.

Thank you again for your continued support and for giving us the opportunity to improve.

Kind regards,
Onlinemeatshop.com

Rated 4 out of 5 stars

Quality product and Reliable delivery.

Quality product and Reliable delivery.

29 June 2026
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you very much for your feedback!

We’re really pleased to hear that you were happy with the quality of our products and the reliability of your delivery.

We truly appreciate your support and look forward to serving you again soon.

Kind regards,
Onlinemeatshop.com

Rated 1 out of 5 stars

Bad Quality and Customer support

I made an order for (Order #2200524)
1 KG Lamb of £16.00.
3 Lamb paya of £3.8.
And delivery fee of £7.
Due to delivery delay, 1 KG lamb got spoiled and requested for refund and i got refund for 1KG.
Now i paid £7 for a £3.8 is it justified service ? When i ask the samething to customer care they said Its DPD issue (Thier delivery partner). But you choose DPD as the parther right ? or my choice ? These kind of fraud or mismanagement should be punished heavily.

1 June 2026
Rated 5 out of 5 stars

Excellent

Wonderful, I wholeheartedly recommend this shop. Fresh meat, fast and professional service!!!
I will definitely be a regular customer.
Thank you so much :)

30 March 2026
Rated 1 out of 5 stars

Ordered gizzards and when received it…

Ordered gizzards and when received it was a spoiled and smelly one..it was expired one ..the goat meat was not up to mark for the amount paid...not happy with quality and despatching the expired product a

30 March 2026
Onlinemeatshop logo

Reply from Onlinemeatshop

Hi,

Thank you for bringing this to our attention, and we are truly sorry to hear about your experience.

What you’ve described is completely unacceptable and not reflective of the standards we hold ourselves to. Supplying anything that is not fresh or up to quality—especially something you’ve described as spoiled—is something we take extremely seriously. We fully understand how disappointing and concerning this must have been, particularly given the amount you paid.

Please be assured that this is being treated as a priority on our end. We are conducting an immediate review with our preparation, packing, and dispatch teams to identify exactly where this has gone wrong and to ensure strict checks are reinforced so this does not happen again.

Most importantly, we will resolve this for you straight away. We take full responsibility for this experience and will ensure you are properly looked after without any delay.

We genuinely value your trust in us, and we are very sorry that we have fallen short on this occasion. Thank you for giving us the opportunity to put this right.

Kind regards,
OnlineMeatShop Team

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