I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more
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Review summary
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Reviews shaping this summary
I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more
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Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more
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Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more
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Company details
- #28 of 39 best companies in Grocery delivery service
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.3
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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High Quality and very considerate
I am always impressed with the quality of this butchery.
Although there are a few mix-ups, they are very considerate in sorting this.
I'm now a regular customer
1 September 2025
Reply from Onlinemeatshop
Hi there,
Thank you so much for your kind words and 5⭐ feedback! We’re delighted to hear you’re happy with the quality and that our team has been able to support you whenever mix-ups occur. Your trust and loyalty mean a lot to us, and we’re honoured to have you as a regular customer.
We look forward to serving you again soon! 🙏✨
Kind regards,
OMS Team
good and timely quality meat
reliable, send stuff you need on time.
good meat.
24 July 2025
Unprompted review
Reply from Onlinemeatshop
Hi there 👋,
Jazak’Allah Khair for your kind words and support 💚. We’re so happy to know you’re enjoying the quality of our meat and our service 🙌. In Shaa Allah, we’ll keep making sure your orders reach you on time and fresh every time! 🥩✨
— OMS Team 🌟
Excellent product. Excellent service
Excellent product and excellent service every time I order.
27 August 2025
Reply from Onlinemeatshop
🌟 Thank you so much for your kind words! We’re delighted to hear you’re happy with both our products and service every time you order 🙏. Your support means a lot to us, and we look forward to serving you again soon, In Shaa Allah.
Kind regards,
The Onlinemeatshop Team 🥩✨
Amazing service and quality
Amazing service and quality. My go to spot now, hoping everything is 100% antibiotics and hormone free as tastes delicious and fresh. Thank you
28 July 2025
Reply from Onlinemeatshop
🌟 Thank you so much for your lovely feedback! We’re so glad you’re enjoying the service and quality 🙏. Rest assured, all our meats are 100% Halal, British sourced, hormone-free, and antibiotic-free 🥩✨ — always fresh, always delicious.
JazakAllahu Khair for choosing us as your go-to spot — we look forward to serving you again soon!
Kind regards,
The Onlinemeatshop Team
Some of the best steaks I’ve had!
Ordered the whole ribeye roast. Cut it into steaks myself and they were literally some of the best I’ve had. Tender, juicy, great flavor. Delivery was fast and everything came well packed with ice packs to keep fresh. Will definitely be trying more from them soon.
11 July 2025
Unprompted review
Reply from Onlinemeatshop
Hi!
Wow – thank you so much for the amazing feedback! 🙌
We’re thrilled to hear you loved the whole ribeye roast – sounds like you nailed those steaks perfectly! 🔥🥩
It’s great to know the delivery and packaging met the mark too. We can’t wait to have you back for more – there’s plenty more deliciousness waiting for you!
Thanks again for your support – it means a lot! 💚
Team at OnlineMeatShop
Overall great experience
Overall great experience. Few items were not fresh but most of the items are fresh and great.
1 July 2025
Reply from Onlinemeatshop
Hi!
Thank you so much for your honest feedback – we really appreciate it! 😊
We’re glad to hear most of the items were fresh and that you had a great overall experience. That said, we're truly sorry to hear a few items didn’t meet expectations — freshness is something we take seriously.
If you could let us know which specific items were an issue, we’ll look into it right away and make it right.
Thanks again for your support – we look forward to serving you even better next time!
Warm regards,
Team at OnlineMeatShop
I ordered 1 mild spicy lamb sausages…
I ordered 1 mild spicy lamb sausages and 1 hot spicy chicken sausages. Order although correct on the invoice given was not what I received. Received 1 mild spicy chicken sausages and 1 hot spicy chicken sausages.
27 June 2025
Reply from Onlinemeatshop
Hi there,
Oh no! We're really sorry to read this — and we completely understand your frustration. You were expecting that delicious mild spicy lamb sausage, and instead ended up with two packs of chicken. That’s not on, and we totally hold our hands up for the mix-up!
While the invoice was correct, it’s clear the packing team slipped up — and that’s something we’re already addressing internally. We’ve spoken to the team to make sure more care is taken so this doesn’t happen again, especially with items like sausages where flavours really matter!
We’d love to fix this for you — whether that’s sending out the correct lamb sausages right away, or offering you a refund, it’s completely your choice. Just drop us a quick message and we’ll sort it out without delay.
We’re genuinely sorry your recent experience wasn’t up to our usual standards — and we really hope you’ll give us a chance to turn it around next time, In Shaa Allah.
With gratitude and apologies,
Team OnlineMeatShop.com
Serving up halal goodness — and learning from every slip-up!
Reply from Onlinemeatshop
Thank you! We're glad you enjoyed the meat 😊
If there’s ever anything else you’d like to try or any way we can make your experience even better, just let us know! 🥩🙌
Reply from Onlinemeatshop
That’s amazing to hear – thank you! 🎉 We’re so glad your order arrived fresh and on time, just the way it should. Your support means the world to us, and we can’t wait to serve you again soon, In Shaa Allah! 🛒🥩😊
Great Customer Service
Ordered lots of different meats. One part of the order was incorrect, so contacted the shop. They were so polite and helpful, sorted the issue out immediately and sent the correct item next day delivery. Very pleased with the service and the meats are wonderful!
12 June 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for the kind words and fantastic review! 🙏💚
We’re thrilled to hear you were happy with both the quality of the meats and the way our team handled the hiccup. Mistakes can happen now and then, but we always strive to put them right – quickly and politely – and we're so glad you felt looked after.
It means the world to us to have customers like you who appreciate the effort we put into delivering fresh, high-quality halal meat with great service to match. Looking forward to serving you again soon – and thank you for being part of the Onlinemeatshop family! 🥩🚚✨
Warm regards,
Team Onlinemeatshop
customer service ?
does not reply to emails still waitng for a reply about my order i’m waiting for 5 days ago
12 June 2025
Unprompted review
Reply from Onlinemeatshop
Hi there,
We’re really sorry to hear you’ve been waiting so long without a response — we completely understand how disappointing and frustrating that is, especially when you’re expecting a delivery and feel left in the dark.
This definitely isn’t the level of service we aim to provide. We’re a passionate, family-run team and while we do our best to keep up with every message, we clearly dropped the ball here — and for that, we sincerely apologise.
We’d love to sort this out for you straight away. Please call us, email us, or simply send us your order number here so we can investigate and get everything sorted quickly — whether that’s a refund, a reshipment, or another solution that leaves you smiling.
We’re grateful for every customer and never take your trust for granted. Thank you for your patience — and please do give us the chance to make things right. We’re ready and waiting ❤️
— The OnlineMeatShop.com Team
10/10 service
Delivery was perfect, the packaging was excellent as well. The venison also tasted good. Couldn’t ask for better service.
29 May 2025
Reply from Onlinemeatshop
Thank you so much for your kind words and fantastic 10/10 review!
We're delighted to hear that your delivery went smoothly, the packaging met your expectations, and the venison tasted great. It means a lot to us to know you're happy with both the product and the service.
Looking forward to serving you again soon!
Best regards,
Reply from Onlinemeatshop
Thank you for your positive feedback!
We’re really pleased to hear you were happy with the quick delivery and the quality of our fresh beef. Delivering top-quality halal meat with next-day efficiency is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Good Quality Meat
Good Quality Meat. Have been ordering for more than a year now and have never faced any issue with quality. The team is also really helpful. I placed order for wrong dates and they helped to reschedule it to deliver next day.
3 June 2025
Reply from Onlinemeatshop
Thank you so much for your continued trust and kind words!
It means a lot to hear that you’ve been happy with the quality of our meat and service for over a year. We’re always here to help, and we're glad we could quickly reschedule your delivery when needed.
Your loyalty and support are truly appreciated — we look forward to serving you for many more years to come!
Best regards,
Stunning profuce
The product and customer care from this company are second to none. I Cannot recommend them highly enough. First class
2 June 2025
Reply from Onlinemeatshop
Thank you so much for your kind words and support! 🌟
We're thrilled to hear you were happy with both our products and service. It's always our goal to deliver first-class quality and care. We truly appreciate your recommendation! 🙏
Looking forward to serving you again soon.
– Team Onlinemeatshop.com
Reply from Onlinemeatshop
Thank you for your kind words! We're so glad to hear you enjoyed the turkey legs — freshness is always our priority.
Looking forward to serving you again soon!
Best regards,
I order meat every 3 days from…
I order meat every 3 days from Onlinemeatshop and I can assure you that they know what they’re doing ! The quality, cuts, packaging, prices it’s the best !!! I recommend to everyone. Tell a friend to a tell friend
16 May 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your kind words and ongoing support! 🙏
We truly appreciate customers like you who trust us time and time again.
Your recommendation means the world — and yes, tell a friend to tell a friend! 😄
We’re always here to serve you with top quality, fresh halal meat, expertly cut and delivered with care.
Much love from the Onlinemeatshop team! ❤️🥩
Always an Excellent Service
Order the beef rump from these guys . The quality is always amazing. Their delivery is always quick. Hassan, who I deal with always provides a great customer service , if there’s any issues ( not that I had any) is always on the phone - quick to resolve.
I definitely recommend these guys if you’re shopping for family or a shop owner.
13 May 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for the amazing feedback! 🙏
We're glad to hear you've been happy with the beef rump and our quick delivery service. Hassan will be especially pleased to hear your kind words — he always goes the extra mile for our customers!
Whether you're stocking up for home or a business, we're here to deliver the best quality, every time.
Appreciate the recommendation — it truly means a lot! 💯🥩
From all of us at Onlinemeatshop — thank you!
Reply from Onlinemeatshop
You're the best for saying that — thank you! 🙌
We work hard to live up to that title every day, and it means a lot to have your support.
Appreciate you being part of the Onlinemeatshop family! 🥩❤️
Reply from Onlinemeatshop
Thank you! We're lucky to have legends like Mr T on the team 💪
We’ll be sure to pass on your kind words — he’ll be buzzing to hear this!
Appreciate your support as always! 🙌🔥
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