I use this butchers for my Brunch Restaurant & Cafe. Their ribeye and chicken especially. They take great care in customer service and making sure everything is done properly. Incredibly fast service... See more
Company replied
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Review summary
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Reviews shaping this summary
I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more
Company replied
Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more
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Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more
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Company details
- #28 of 39 best companies in Grocery delivery service
Written by the company
Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!
Contact info
328 High Street North, E12 6PH, London, United Kingdom
- 07774231609
- info@onlinemeatshop.com
- onlinemeatshop.com
4.3
Excellent
666 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing as always
Amazing as always. High quality fresh meat and the customer service is 10/10.
19 November 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your kind words — really means a lot. We’re glad you’re happy with the quality and service every time. If you ever need anything or have any special requests, we’re always here to help.
Made a very large order
Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated. Which was fantastic. Packaging was spot on. Everything was trimmed and prepared for me so it was minimal work for me. I am beyond happy with my order and will definitely be ordering from online meat shop again.
18 November 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for taking the time to share this — it honestly means a lot. We’re really glad the order arrived fresh, well-packed, and earlier than expected, and that everything was prepared just how you needed it.
We know large orders can feel like a big leap, especially after seeing mixed reviews, so we truly appreciate the trust you placed in us. If you ever need anything or have any special requests for your next order, we’re always here to help.
Thank you again for choosing us, and we look forward to serving you soon.
mmm delicious
will be purchasing again, customer service is great and the meat is great quality 100% recommend
11 November 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for your lovely review! Really glad to hear you enjoyed everything — from the quality of the meat to the customer service.
Your recommendation means a lot to us, and we’ll be more than happy to serve you again anytime.
Simply Delicious 😋 !!!!!!
Im incredibly impressed with online meat shop! The quality of the meat is outstanding—fresh, flavorful, and packed with care. Delivery was fast, and everything arrived perfectly chilled. You can really tell they prioritize both quality and customer satisfaction. I’m definitely ordering again!
14 November 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for this amazing review — it honestly made our day. We’re really happy to hear you enjoyed the quality of the meat and that everything arrived fresh and chilled just how it should.
We take a lot of care with our packing and delivery, so it’s great to know it came through perfectly on your end.
Can’t wait to serve you again — thank you for choosing us!
I got lamb legs and chops from them and they are super.
I got lamb legs and chops from them. The website is easy ro navigate and very accessible. The delivery was on time and the instructions was maintained properly. This is one of the best butcher shops out there.
7 November 2025
Unprompted review
Reply from Onlinemeatshop
Hiya!
Thank you so much for your amazing feedback — it honestly means a lot to us! We're so glad to hear you enjoyed the lamb legs and chops, and that everything from the website to the delivery went smoothly. We work hard to make sure every order arrives fresh and exactly how it should.
We really appreciate your support and hope to see you again soon for your next order!
Reply from Onlinemeatshop
Hiya!
Thank you so much for your kind words! We really appreciate the support and are so glad you’re happy with our meat and service. Always a pleasure serving you — see you again soon!
Really impressed with the quality of…
Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.
5 November 2025
Unprompted review
Reply from Onlinemeatshop
Hiya,
Thank you so much for your lovely 5-star review! We’re so happy to hear you’re impressed with the quality of our meat and service — that really means a lot to us. We take a lot of pride in ensuring every order is freshly prepared, cleanly cut, and packed with care so our customers always get the best.
It’s amazing to know you’d recommend us — your support genuinely keeps our whole team motivated to keep raising the bar. We can’t wait to serve you again soon!
They are quite customer friendly
They are quite customer friendly. They try to understand the demand of the customers and offer them accordingly.
In the UK I would consider it as a best Halal meat shop.
3 November 2025
Unprompted review
Reply from Onlinemeatshop
Hiya,
Thank you so much for your kind words! We really appreciate your feedback and are so glad to hear you’re happy with our service. It means a lot to us that you consider us one of the best halal meat shops in the UK!
We’ll keep working hard to maintain the same quality and care every time you order.
Great quality meat at a great price
Great quality meat at a great price. Well packed for protection and freshness. Have been ordering for over a year now. Also great customer service.
28 October 2025
Reply from Onlinemeatshop
Thank you so much for the wonderful feedback! We’re thrilled to hear you’ve been enjoying great-quality meat at great prices, and that our packaging keeps everything fresh. It means a lot that you’ve trusted us for over a year. We’ll keep working hard to deliver top-notch service every time. If you ever need anything, we’re here to help
Reply from Onlinemeatshop
Amazing—thank you for the ⭐⭐⭐⭐⭐! 🙌
Thrilled you found the beef delicious. If there’s a cut you love (ribeye, short ribs, fillet?) we can custom-cut or marinate to your taste and time delivery to suit you.
Really appreciate the support—see you again soon!
Reply from Onlinemeatshop
Love that — thank you for the ⭐⭐⭐⭐⭐!
Really happy everything was good. 🙏 We’d love to have you back — whenever you’re ready, we’ll prep it fresh again.
Thanks for supporting a halal butcher business ❤️
Order of 29 Sept still not here more than half a month later!
Placed a large order on 29 September. Still not arrived. Each time we chase up we get an email promising the order will be sent as a matter of priority. That was over half a month ago and the order is still not here. Just more emails with false promisses! Terribly disappointed as had to postpone a dinner party twice!
16 October 2025
Unprompted review
Reply from Onlinemeatshop
Hi there,
We’re truly sorry for how badly this has gone. Waiting this long and being given repeated assurances without action isn’t acceptable — we completely understand your frustration. You placed your trust in us for an important occasion, and we let you down. That’s the opposite of what we stand for.
Your feedback is absolutely fair. We’ve already raised this with our logistics team to understand exactly where the breakdown happened, as this is not a normal experience for our customers. It’s clear we should have communicated better, acted faster, and been far more transparent.
We’d really like the chance to put things right — whether that’s a full refund, a replacement sent on priority delivery, or both with a goodwill gesture. Please reach out directly to info@onlinemeatshop.com
with your order number so we can sort this immediately.
Thank you for bringing this to our attention. We’re genuinely sorry for the stress and disappointment this caused — and we’re committed to ensuring this doesn’t happen again
Very good quality products and always…
Very good quality products and always arrive intact!
29 September 2025
Reply from Onlinemeatshop
Thank you so much for the lovely 5-star review! We're over the moon to hear that you’re happy with the quality of our products and that everything always arrives safely. Your support means a lot to us — we can’t wait to serve you again soon!
Good to buy from always helpful
29 September 2025
Reply from Onlinemeatshop
Wow, thank you so much for the incredible 5-star review! We’re absolutely thrilled to hear that you always have a great experience with us. It honestly makes our day to know you find our team helpful and enjoy shopping with us. Your support means the world — we can’t wait to serve you again soon!
Reliable and Kind
Always a spectacular experience. Excellent items, efficient delivery, exceptional customer service. Thank you.
29 September 2025
Reply from Onlinemeatshop
Salaam,
Thank you so much for your wonderful review! We really appreciate your kind words and continued support. It means a lot to know you’re happy with our products, delivery, and service.
We’ll keep striving to make every experience just as smooth and reliable, In Shaa Allah.
Kind regards,
Reply from Onlinemeatshop
Salaam,
Thank you so much for your kind 5-star review! We’re really happy to hear you found the ordering process easy and the delivery quick and courteous. It’s great to know you were pleased with the freshness of our products too.
We truly appreciate your support and look forward to serving you again soon, In Shaa Allah!
Kind regards,
My first time ordering from this shop
My first time ordering from this shop, I liked that the meat came sealed in packages and the vegetables were very fresh. I will be ordering again from this company
30 August 2025
Reply from Onlinemeatshop
Thank you so much for your lovely feedback 🌟 We’re so glad you enjoyed your first order with us — fresh meat sealed for quality and fresh vegetables are exactly what we aim to deliver every time!
We can’t wait to serve you again soon, In Shaa Allah 🙌
Kind regards,
Need to remind customers that frozen…
Need to remind customers that frozen products will arrive defrosted
28 August 2025
Reply from Onlinemeatshop
Hi there — thank you for the helpful feedback 🙏
You’re right: frozen items can arrive chilled/partially defrosted due to our chilled transit packaging. We’ve added clearer reminders on product pages, at checkout, and in our dispatch emails. Please refrigerate on arrival and use within 24–48 hours.
If anything arrives warmer than expected or not right, please contact us with photos and we’ll make it right.
— Onlinemeatshop.com Team
Lovely range of meats
Lovely range of meats! The taste is out of this world as a lot of their meats are grass fed and beautifully cut! The Steaks, chicken, mince, amazing and so fresh! Trust me, I’m not just saying this as I have tried well known halal butchers.
I now regard this Halal outlet as my main go to for all halal products.
6 September 2025
Unprompted review
Reply from Onlinemeatshop
Thank you so much for the amazing feedback! 🌟
We’re thrilled you loved the range and the taste — our Halal, British, grass-fed cuts and careful butchery are exactly what we strive for. 🥩🍗
If you ever want custom cuts or marinated options (steaks, chicken, mince—however you like), just let us know in the order notes and we’ll sort it.
JazakAllah khair for making us your go-to Halal outlet — we truly appreciate your trust. 🙏
— Onlinemeatshop.com Team
High quality meat - easy to order
Great shop, excellent options and always fab delivery
1 September 2025
Reply from Onlinemeatshop
Hi there,
Thank you so much for your kind review! We’re delighted you’re enjoying the quality of our meat, the variety we offer, and our delivery service. Your support means the world to us, and we look forward to serving you again soon! 🙏✨
Kind regards,
OMS Team
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