ONP Solicitors Reviews 

28,447
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, supportive, and professional throughout their interactions. Many highlight the excellent customer service, noting prompt communication and quick responses to queries, which made processes feel smooth and stress-free. The overall service and user experience are frequently described as efficient and straightforward, making complex processes much easier for customers. However, some customers also noted significant issues with communication and responsiveness, describing experiences with poor service and unreturned calls. A few other people also felt that the process could be confusing, disorganised, or impersonal, with some cases experiencing delays and a lack of proactive updates.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficiency, professionalism, and clear... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting clear, professional, and friendly... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt communication and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House sale experience successfully completed with ONP's help We have recently sold a house on behalf of a family member as her Powers of attorney. It has not been straight forward due to se... See more

Company replied

Rated 5 out of 5 stars

Emma Millard and her team were incredibly attentive, and we never had to wait more than a day for a response to any of our queries. Their prompt communication made the entire process feel smooth and s... See more

Company replied

Rated 5 out of 5 stars

Holly at ONP Solicitors was absolutely brilliant from start to finish. She always replied really quickly, dealt with everything perfectly, and we never had to wait for her to do anything or chase her... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of Laura, who handled our remortgage from start to finish. Using the app made the whole process much faster and easier, and whenever we had any questions, Laura respon... See more

Company replied


Company details

  1. #34 of 62 best companies in Conveyancer
  2. #89 of 151 best companies in Legal Services
  3. #28 of 41 best companies in Property lawyer

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28k reviews

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4.7

All reviews

(28,447)

2,499 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice and easy to work

Nice and easy to work.
No problem with ONP smooth sailing with my remortgage

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear that working with us was easy and that your remortgage was smooth sailing. Thank you for your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

Very good service and explained…

Very good service and explained everything.

2 July 2026
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Reply from ONP Solicitors

We are delighted to hear that you found our service to be very good and that everything was clearly explained. Thank you for your positive feedback.

ONP Solicitors

Rated 5 out of 5 stars

Anastasija dealt with a remortgage for…

Anastasija dealt with a remortgage for my buy to let property. One have a slick platform which was complemented by Anastasija's fast and effective responses when I had additional questions. All contributed to a smooth remortgage process. Highly recommend.

1 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that our platform and team contributed to a smooth remortgage process for your property. We truly appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Time bounded

Time bounded , quick answers to your questions, helpful, especially Royala is excellent

2 July 2026
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Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that you found our service helpful and efficient, and that our team provided quick answers to your questions.

ONP Solicitors

Rated 5 out of 5 stars

Good communication,,quick progress on…

Good communication,,quick progress on mortgage

2 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that you experienced good communication and quick progress with your mortgage. Thank you for sharing your positive feedback.

ONP Solicitors

Rated 5 out of 5 stars

Excellent

The solicitors were very professional and excellent processes in place to make your experience trusted and appreciated

1 July 2026
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Reply from ONP Solicitors

We appreciate your wonderful feedback and are so pleased to hear that our professional processes made your experience trusted and appreciated. Thank you for your kind words!

ONP Solicitors

Rated 4 out of 5 stars

Good service

Good service. Really recommend Emily Jewell if you need a solicitor. Don't need to worries about anything she will sort everything for you.

1 July 2026
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Reply from ONP Solicitors

We are so happy to hear about your positive experience with our service. We truly appreciate your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Melanie at ONP was fantastic

Melanie at ONP was fantastic. Prompt to respond and made the process so easy. Highly recommend.

2 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that our service was fantastic and made the process easy for you. We appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent Conveyancing Service

Chelsie was brilliant from start to finish. She was straight to the point, kept everything moving, and didn't mess about. Communication was clear throughout, and she made the whole conveyancing process as stress-free as possible. I always knew where things stood and felt confident everything was being handled efficiently.
Highly recommend Chelsie and the team. Thanks for all your help!

1 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're delighted to hear that your experience was brilliant from start to finish! It's great that communication was clear and that the conveyancing process was stress-free for you. Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very smooth procedure and kept informed…

Very smooth procedure and kept informed at all stages. All went according to plan. Thank you.

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear that your experience was smooth and that we kept you informed throughout. Thank you for your kind words.

ONP Solicitors

Rated 5 out of 5 stars

Great communication

Great communication, very quick turnaround time, cannot fault, highly recommend

1 July 2026
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Reply from ONP Solicitors

Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced great communication and a quick turnaround time. We truly appreciate your high recommendation.

ONP Solicitors

Rated 5 out of 5 stars

Salma was extremely helpful through the…

Salma was extremely helpful through the whole remortgage process - very professional

1 July 2026
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Reply from ONP Solicitors

We appreciate your positive feedback! We're so glad to hear that our team member was extremely helpful and professional throughout your remortgage process.

ONP Solicitors

Rated 3 out of 5 stars

I have used ONP Group several times for…

I have used ONP Group several times for different services. My first experience was excellent—they were professional, efficient, and communication was outstanding throughout the entire process.

Unfortunately, my experience changed during the following two occasions. I lost both time and money due to delays and poor communication. While the service was initially very responsive, it has become increasingly difficult to get in touch with the team. It often takes several days to receive a reply, and there have been instances where I had to wait an entire day just to get a response to a simple question.

Based on my recent experiences, the quality of customer service has declined significantly. I hope the company improves its communication and returns to the high standards it once provided.

1 July 2026
Unprompted review
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Reply from ONP Solicitors

We appreciate you sharing your candid feedback regarding your recent experiences. We are genuinely concerned to hear about the decline in service quality and communication you've encountered, especially after your initial positive interaction with us. We understand how frustrating delays and poor communication can be, and we regret that we did not meet your expectations on these subsequent occasions. We are actively reviewing our processes to address these issues and restore the high standards we aim to provide.

ONP Solicitors

Rated 5 out of 5 stars

Shan was great in sorting the process…

Shan was great in sorting the process of my mortgage switch I’d highly recommend

2 July 2026
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Reply from ONP Solicitors

We're delighted to hear that our team member provided excellent service in sorting out your mortgage switch. Thank you for your high recommendation.

ONP Solicitors

Rated 4 out of 5 stars

Very happy with the services provided

Very happy with the services provided. When we made enquiries or asked questions the team were quick to respond and helpful with their guidance.

1 July 2026
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Reply from ONP Solicitors

We're so pleased you were happy with our services! We appreciate your positive feedback and are glad our team was quick to respond and helpful with guidance.

ONP Solicitors

Rated 5 out of 5 stars

Great Job

Great Job. Daniel actually answered the phone when you called him!! Thanks

2 July 2026
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Reply from ONP Solicitors

We are so happy to hear that we were able to provide such a positive experience for you.

ONP Solicitors

Rated 5 out of 5 stars

The remortgage was smooth and kian…

The remortgage was smooth and kian helped a lot along the way. Quick to answer the phone and answer any queries I had. Pay through the ears for solicitors and this was completely free. Highly recommend

1 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased your remortgage was smooth and that our team was quick to answer your queries. Thank you for your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent service from the team and…

Excellent service from the team and very helpful who kept me informed all the way through the process
Would highly recommend them

1 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased you received excellent service from our team and were kept informed throughout the process. We appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Great communication

Great communication with and from my case manager Chelsie Frost, excellent service

1 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback and are delighted to hear about the excellent communication and service you received. Thank you for sharing your experience.

ONP Solicitors

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! The app was a very good way to keep the process moving . My point of contact Carlos was very efficient and helpful. Definitely would recommend this company.

1 July 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear you had a fantastic experience and found our app helpful in keeping the process moving. We appreciate your recommendation!

ONP Solicitors

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