Avoid at all cost The plumber’s full name is Yasin Hamza Jalal Dean known as Yaaz. He charged us £300 and disappeared without fixing the issue. He literally opens up a company every few month... See more
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Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replace... See more
Company replied
Best Technicians are honest and reliable tradesman's. With good old fashioned values, they are methodical conscientious hard working plumbers, we had a new boiler installed, commissioned, great... See more
Company replied
Called on a Sunday and they arranged somone to come out and was ONLY advised about the £49 call-out fee. The electrician arrived and fixed the fault within 40 minutes and this “company” initia... See more
Company details
Written by the company
Home Service Repairs
Contact info
United Kingdom
- onsite-technician.com
2.0
Poor
136 reviews
Replied to 28% of negative reviews
Typically takes over 1 month to reply
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Paid for nothing- dodgy company
As with all the genuine reviewers below, this company basically charge you for their “emergency response and diagnosis” in our case a faulty boiler, and the you don’t actually get it fixed and are left, £175 lighter. Their engineers diagnosis / recommendation was that the boiler needed servicing, it was still broken. The customer service woman was aggressive and wouldn’t budge. I will be pursuing a claim against them to get my money back. And the “5 star” reviews that miraculously cropped up in the last 24 hours, I do not believe to be genuine
Edit: this company have responded with an apology and an offer of discount, 4 years after scamming me and while contesting my review 3 times via trustpilot- my review was upheld based on evidence supplied to trustpilot. As I said 4 years ago (!) avoid like the plague. They keep changing their company name and I have reported them again to trustpilot today.
13 April 2021
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Avoid at all costs , use local contractor
We are a local contractor, we received a call by best technician to attend a job near our office, we were told to charge customer £60 + vat call out charge and then a minimum of £140 + vat on top for Labour for 1st hour!! Best technician take 50% of any money received from Customer as a charge back from contractor.
Avoid at all cost and call a bonafide local contractor , this company takes full advantage of the desperate situation you are in
23 March 2021
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Greatness
I have been working for Best Technicians for a long time now and I am very happy with the jobs provided by them. They have very reasonable prices.I have recommended them to all of my friends
19 November 2020
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Very good firm to work with
Very good firm to work with . Definitely recommend !
16 November 2020
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Excellent service
16 November 2020
Unprompted review
Reply from On site Plumbers
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and encourages us to keep delivering our best. We're always here to help and look forward to serving you again in the future!
Best regards,
Best Technicians
Do not use these people
Do not use these people - even in an emergency. It just cost us £365 to be told it was a faulty socket - they didn’t even replace the socket.
DO NOT USE!!!!
8 November 2020
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
Poor service and no accountability
We had no hot water so phoned this company on a Sunday. They only told me on the phone that there will be £60 call out charge. When the technician turned up at our house, he said it was £150h + VAT so ended up costing us £252 for less than an hours work and he didn’t even fix the problem. He stated we would need to get a part changed and that he couldn’t do anything further. When we had another gas engineer to look into it, they could fix the problem within 30mins without having to change any parts. Have tried to complain to this company but they take no responsibility for the poor service provided. We feel utterly ripped off and disappointed! DO NOT USE!!
5 October 2020
Reply from On site Plumbers
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Best Technicians
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