Open Law Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and professional guidance throughout property purchases and sales. Reviewers highlight that customer service is outstanding, noting clear communication and approachable solicitors who quickly answer every call and email. People appreciate the smooth, efficient user experience and the prompt response times that successfully take the stress out of moving house. However, some people mentioned slow communication, delayed responses, and a lack of progress during their house purchase. A few reviewers experienced extended transaction times and felt that certain team members were uncommunicative or dragged their heels.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers express immense satisfaction with the service, highlighting an overwhelmingly smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting that everyone was incredibly supportive and... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the prompt, clear,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that selling property feels painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily and Team were absolutely fantastic in supporting us from start to finish with purchasing our first property. Everyone was incredibly supportive and quick in answering any queries we had. T... See more

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied

Rated 5 out of 5 stars

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questio... See more

Company replied

Rated 5 out of 5 stars

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON T... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Property lawyer

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(281)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything progressed smoothly and quickly

There was no chain, we needed a quick sale and we got it. Everything progressed smoothly and quickly with Kim and her team keeping in touch and on top of everything. We were also able to go into the office to discuss things. A great and friendly team!

28 February 2025
Unprompted review
Open Law logo

Reply from Open Law

Many thanks for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Fast and Patient

Kim and her team were an absolute delight to work with. As first time buyers, we had millions of questions which they answered with immense patience and knowledge. I would completely recommend using Open Law and will be using them for any future purchases/sales.

Thank you Kim and team!!!

21 February 2025
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Rachel for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

I would highly recommend Open Law

I would highly recommend Open Law. we specifically dealt with Kim and Linzi at the Honley to sell our house and buyer a new property. The process was drawn out due to issues with Probate but they did everything they could to help. The entire experience was friendly and professional with a personal touch when i wanted to understand the legal jardon and what it mean't in real life terms.

Thank you again.

19 February 2025
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Ben for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and Linzi. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Open law are such a great team to work…

Open law are such a great team to work with probably one of the best solicitors I've used
David Locke

7 February 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you David for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Chloe and Sophie - the dream team!

I had a wonderful conveyancing experience with Openlaw. Dealing with Sophie and Chloe, their attention to detail and management of the sale was second to none. Any question was answered promptly and any expectation managed with effective communication and updates as needed. It made the whole sale progress smoothly and quickly. Couldn’t recommend the firm (and particularly the two ladies) enough.

7 February 2025
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Sara for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Chloe and Sophie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Great service

I was very streesed at the beginning moving from Leeds to Inverness but open law did a great job, keeping me upto date on everything day by day, Thanks Craig

26 January 2025
Unprompted review
Open Law logo

Reply from Open Law

Thank you Craig for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

The best solicitors we have used

The best solicitors we have used - especially Kim’s team! After hearing all the bad stories of solicitors we were nervous to choose one but we have used open law twice now for sales and purchases and they have been fabulous - always on top of things and never have to chase for anything. Definitely the best about! We will use them always in the future when needed! Thanks Kim’s team, you are amazing!

Karly & Jack

17 January 2025
Unprompted review
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Reply from Open Law

Many thanks Karly and Jack for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Thank you!

Thank you so much to Kim and her team for the work on our house sale/purchase. We had a difficult chain with some complications and they handled it brilliantly. We moved in December (against all odds) and we're very grateful for the effort they put it for us.
Everything was very clear; communication was prompt and well informed; and the team were proactive in chasing the chain and pushing things forward.
We'd definitely use them again!

16 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Rachael for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Lisa and team are excellent

Lisa and team are excellent. They managed to resolve a sticky process as my house sale unfolded. They are prompt too and I would say very genuine in their approach. Would definitely commission again!

12 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Clare for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Lisa and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Excellent Experience

Excellent experience with Luke Underhill and the team. The whole team worked tirelessly on our house purchase, kept us updated throughout and really fought our corner when issues arose. Their dedication meant they had us in by Christmas, and I couldn’t be more grateful for that. Would 100% recommend, and would use again. Thank you!

19 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 4 out of 5 stars

Thank you Kim Taylor for your Professionalism

So thankful to Kim Taylor for directing and supporting myself and my sister through the sale of a life long family home home, which always has emotionality attached and also her professionalism through a purchase for me. So thankful for her sensitivity throughout … understanding that each client brings different emotions to the table, dependent on their personal circumstances. Sensitivity is key.

Big Thanks to the great Reception Staff in Honley too.

22 November 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Jude for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 4 out of 5 stars

Thank you on efficient service

Thank you to Kim Taylor and team on the recent completed on the sale of a house. We were kept informed of progress throughout and were always courteous and polite when dealing with our queries.

20 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Sarah for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Great service from Open Law

Great service from Open Law! Lisa and her team have been nothing but helpful, very communicative and really went the extra mile to ensure we completed in time. Thank you for all your help!

13 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Hannah for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Lisa and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Helpful and responsive

Helpful and responsive, a protracted sale and they were professional all the way through.

26 November 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Emily and Team were Exceptional

My sister and I recently sold our house and Emily and her team over at Openlaw were exceptional through the entire process.

They were patient and understanding of the various hiccups that appeared throughout the process and dealt with everything very well!

Massive thank you for everything!

11 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Callum for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Emily and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Great work from Luke

Great work from Luke, Stephanie and team as per usual.

6 December 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Stress free experience

Rosie Garside made this experience so easy. Didn’t feel any of the stress that people talk about when buying a house. Nothing was too much and she helped me all the way through. Would highly recommend. Thank you.

15 November 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Jo for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Rosie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Brilliant Service - Supported by Sophie's Team!

Brilliant service - Sophie & Rosie were super helpful and really did all they could to make us feel as comfortable and informed as possible! Highly recommend Open Law!

7 November 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Sophie for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Sophie and Rosie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Would recommend open law 👌

Would recommend open law 👌
Thanks

13 November 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Excellent Service

My brother and I were very impressed with Open Law in Honley and the lengths they went to to resolve Land Registry issues with the purchase of a property. Kim and her team worked incredibly hard and my family felt very impressed with them. We have since returned to the company to write our wills. Highly recommended.

31 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

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