Open Law Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and professional guidance throughout property purchases and sales. Reviewers highlight that customer service is outstanding, noting clear communication and approachable solicitors who quickly answer every call and email. People appreciate the smooth, efficient user experience and the prompt response times that successfully take the stress out of moving house. However, some people mentioned slow communication, delayed responses, and a lack of progress during their house purchase. A few reviewers experienced extended transaction times and felt that certain team members were uncommunicative or dragged their heels.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers express immense satisfaction with the service, highlighting an overwhelmingly smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting that everyone was incredibly supportive and... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the prompt, clear,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that selling property feels painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily and Team were absolutely fantastic in supporting us from start to finish with purchasing our first property. Everyone was incredibly supportive and quick in answering any queries we had. T... See more

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied

Rated 5 out of 5 stars

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questio... See more

Company replied

Rated 5 out of 5 stars

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON T... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Property lawyer

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(281)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful service!

Just completed on the sale of a house in Huddersfield. Kim Taylor and her team kept me fully informed of developments throughout the process and were always very friendly, polite and knowledgeable. Would highly recommend Open Law and would definitely use them again in the future.

11 November 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks John for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Hollie and her team at Slaithwaite were…

Hollie and her team at Slaithwaite were great throughout the purchase of my property. They were thorough, kept me in the loop with any updates and were meticulous in their conveyancing checks. Very friendly people who are happy to answer any questions you may have. Can’t recommend Hollie and her team enough. Thanks again!!

31 October 2024
Unprompted review
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Reply from Open Law

Many thanks Daniel for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Hollieand her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 4 out of 5 stars

Thank you to Open Law

Thank you to Open Law, Kim Taylor’s team including Lynsey for their patience in what has been a long arduous journey. A lot of hard work with all of us pulling our hair out due to the lack of cooperation from our buyer’s Solicitor. We got there in the end, thanks very much Andrew & Ruth

28 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Andrew for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Thanks Kim and Linzi!

I recently sold my house with the case being handled by Open Law, specifically Kim Taylor and her team, including Linzi Brooker
Communication was fantastic, kept me up to date with progress and prompt replies via email or phone whenever I needed.
I wouldn’t hesitate in going back and asking for Kim and Linzi to assist you with any house moves!
Thank you for your help!

25 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Faheem for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and Linzi. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Very professional

Open Law and the staff handling our case did an excellent job. Everything dealt with efficiently and in a timely manner.

11 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Service with a smile!

We chose Open Law after our estate agent recommended them, and we couldn't have been happier with them!

We had a very challenging sale with lots of unexpected things happening, including loosing a buyer and several delays caused by other solicitors. Luke's team were amazing at keeping us in the loop throughout and were always at the end of the phone.

Very professional and importantly personable. Want to give a special shout out to Harriet & Donna who always went the extra mile for us and helped to keep our spirits up when things were going badly!

Can't recommend them enough!

2 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Damien for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Harriet and Donna. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

A massive thanks to Luke and Sophies…

A massive thanks to Luke and Sophies team, they never gave up and always provided a 5 star service.
Extremely personable and helpful.
I would highly recommend Open Law with ease.

18 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you Nicola for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Excellent service from all the team

16 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you Jonathan for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

House sale and purchase - Kim's team

We used Open Law for our recent house sale and purchase and we were very pleased with the service provided by Kim and the team.

Kim, Courtney, and Linzi were all very friendly, professional and a delight to deal with throughout!

3 October 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you Conor for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

I recently used Open Law Solicitors…

I recently used Open Law Solicitors both for the sale of my property and the purchase of my new home.
The solicitor I dealt with was Sophie Longton and I would like to thank Sophie for her exceptional professional service, but mostly for her care, kindness and thoughtfulness towards me at such a stressful time.

27 September 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Julia for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Sophie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Awesome team!!

Excellent customer service, great communicators, great value! Thank you all for taking the stress out of this process..

11 October 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyer - Excellent!

Open Law & specifically Chloe have been outstanding throughout the duration of my house purchase. She is fast to respond to any questions and explains everything thoroughly, and was the key reason my house purchase went through so quickly. I would highly recommend open law & Chloe to anybody looking for a solicitors.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

House Sale Amazing Service

I'm so happy with the service I received from Open Law, Slaithwaite. Their customer service has been 5*. Hollie exceeded my expectations to accommodate me, from the initial contact to final completion. Her expertise and customer focus was breath taking. Open Law should be very proud of Hollie. Highly recommended, Bryan

1 October 2024
Unprompted review
Rated 5 out of 5 stars

House Sale

A first class service from all at Open Law.

Every member of staff I dealt with (Courtney,Kim,Linzi,Kim,Sophie and Trish) was always courteous,unfailingly helpful and prompt. The whole conveyancing process was very smooth and I would have no hesitation in recommending Open Law.

19 September 2024
Unprompted review
Rated 3 out of 5 stars

Donna and Harriet in the office of…

Donna and Harriet in the office of Lukes Team were lovely to deal and it was possible to get hold of them via the phone when needed which is a huge plus - BUT as a whole the experience was terrible and the sale took 6 months and involved myself and the purchaser having deal between ourselves to get anything chased up. Had we not done this the sale would have definitely fallen through.

If I had read the reviews on here before engaging them I would never have put myself through this - as the bad reviews are pretty much what I experienced. Delay Delay - nothing pro-active - but they are cheap so I guess you get what you pay for .....

18 September 2024
Unprompted review
Rated 1 out of 5 stars

I recently instructed Open Law for a…

I recently instructed Open Law for a property sale, recommended by my estate agent. Initially, the process seemed straightforward, but after raising legitimate concerns about how my personal data (such as bank statements and ID) would be handled, the firm decided to close my file without fully addressing my questions about data protection and privacy. I will be reporting this to the ICO.

While I understand the need for due diligence in legal processes, I expected clearer communication and transparency around data security, especially in compliance with GDPR. Unfortunately, the decision to close my file came abruptly, leaving me with the impression that they were unwilling to engage with my reasonable queries.

If privacy and data handling are important to you, I would advise asking detailed questions early on. I felt my concerns were not taken seriously, which resulted in a negative experience overall.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Always supportive and there for you at all times

Kim’s team at Open Law were amazing when they sold my property for me and when they carried out all procedures for buying my new home which were completed today. They were extremely professional, always willing to listen, always supportive even during difficult times, and always available with helpful advice and to assist with difficult choices.
They were approachable, knowledgeable and thorough in all aspects.
Thank you so much Kim and your team!!!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

GO TEAM KIM!

Kim and her team dealt with our sale and purchase. It was a really easy experience, from filling out paperwork and ID details online to the team picking up the phone to answer any queries or concerns we had. I feel like everyone worked really hard to push our sale through and take the stress away. Thanks for all your hard work.

9 August 2024
Unprompted review

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