Open Law Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and professional guidance throughout property purchases and sales. Reviewers highlight that customer service is outstanding, noting clear communication and approachable solicitors who quickly answer every call and email. People appreciate the smooth, efficient user experience and the prompt response times that successfully take the stress out of moving house. However, some people mentioned slow communication, delayed responses, and a lack of progress during their house purchase. A few reviewers experienced extended transaction times and felt that certain team members were uncommunicative or dragged their heels.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently praising their professionalism,... See more

Service

Reviewers express immense satisfaction with the service, highlighting an overwhelmingly smooth and... See more

Customer service

Clients share positive opinions on customer service, highlighting that everyone was incredibly supportive and... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the prompt, clear,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that selling property feels painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily and Team were absolutely fantastic in supporting us from start to finish with purchasing our first property. Everyone was incredibly supportive and quick in answering any queries we had. T... See more

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied

Rated 5 out of 5 stars

Harriet and her team have been a great help during our home buying journey. Id like to give a huge shoutout to Rosie who answered every call and email with such care and patience, even when my questio... See more

Company replied

Rated 5 out of 5 stars

Recently completed purchase of an auction property and sold my house through Openlaw. I ran into trouble from both sides (buyer and seller). I must admit that these down to earth solicitors were ON T... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Property lawyer

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(281)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work by Kims team

Great work by Kims team, prompt with any answers I required.
Speedy and Friendly communication at all times.

Special thanks to Courtney, Linzi and of course Kim.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Luke's Team Highly Recommend

I would highly recommend this firm for their professionalism, approachability and speed. From start to finish they were swift, I was kept up to date throughout the transaction, and they always answered the phone and emails. Could not recommend enough!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Kim's team!

I was very wary of the conveyancing process after a really bad experience when we last purchased a house but Open Law were worlds apart from the last solicitors we used. Kim and her team are great at responding to queries and have really helped us through the process as both the sale of our house and the purchase of our new house were private sales, so we didn't have the intermediary of an estate agent to help. Our house sale fell through once due to a break in our buyer's chain, and Kim was really supportive and as soon as we had another buyer she worked hard to get the sale through quickly to meet deadlines that we had in our personal lives. I wouldn't hesitate to use Open Law again, and I'd be asking for Kim's team team again if I did!

1 August 2024
Unprompted review
Rated 4 out of 5 stars

What a turnaround - thank you

Update: well, they turned my experience around via a very professional, friendly and experienced solicitor whose tenacity with the other side and communication with me helped very much in the later stages of a very stressful sale. It took a long time due to complications, but I felt supported and I’m happy to change my rating from one to four stars. I would recommend them now given the changes they made.
Original: Not impressed. They ask for the same info over and over again, don't read emails properly, different person every time they email me, and they have never called me instead to clarify anything. Still absolutely no idea when I will get a completion date. Very stressful and I can't honestly recommend them.

30 July 2024
Unprompted review
Open Law logo

Reply from Open Law

We're sorry to hear the level of communication during your transaction was not to our usual standard
If you have further feedback to help us improve our services, please email Lisa@open-law.co.uk and we will ensure this is reviewed

Rated 5 out of 5 stars

Kim’s team

Highly recommend Kim and her team Courtney and Linzi. Always answer the phone, kept up to date and everything is explained. Excellent service.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great people to have on your side!

What can we say, Kim and her team were fantastic in dealing with our recent house purchase. Should've been very quick and straightforward but we and they were hampered by the very poor attitude and lack of communication from the sellers solicitor (well known firm in Huddersfield). Despite this Kim and her team worked tirelessly and sometimes late into the night and at weekends to ensure the purchase was completed as quickly as possible. Amazingly they got it to completion in 4 weeks. We cant thank them enough and we very happily recommend them to anybody looking for a conveyancing team with a great attitude and willingness to go that extra mile for their clients.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

Hollie was extremely helpful, as were the other staff that helped in her rare absence. Hollie is also extremely kind and understanding, and made me feel at ease with my first house sale. She made it seem very easy! Very reasonably priced. Would highly recommend.

12 July 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your lovely review, we really appreciate it!

Please do not hesitate to contact me if there is anything I can help with in the future.

All the best,

Hollie Gledhill.

Rated 5 out of 5 stars

Absolutely amazing, Thank you!

Absolutely amazing, Hollie and the members in her team have been working with us for just over a year and each time have done an outstanding job. Unfortunately our experience with trying to move home hasn’t been the quickest but Hollie and team have done everything they can and more. Would recommend them to the world if I could. Thank you

5 July 2024
Unprompted review
Open Law logo

Reply from Open Law

Hi Sarah,

Thank you for your lovely review, we really appreciate it!

Please do not hesitate to contact me if there is anything I can help with in the future.

All the best,

Hollie Gledhill.

Rated 5 out of 5 stars

Kim and her team were outstanding from…

Kim and her team were outstanding from start to finish on our selling and buying process. They were extremely thorough, professional and attentive to our case, and ultimately ensured we progressed, were protected, and completed on the conveyancing process successfully. We’d highly recommend Open Law, and we’ll certainly use their services in the future.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Hollie and her team

Great service from Hollie and her team.
They carried out all the necessary processes and actions for my house sale efficiently and with excellent communication. Most of this was done by email, but they were available by phone if and when required.
Recommended!

21 June 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your lovely review, we really appreciate it the feedback!

Please do not hesitate to contact me if there is anything I can help with in the future.

All the best,

Hollie Gledhill.

Rated 5 out of 5 stars

LOCAL LAW FIRM



Chloe and the team at the Honley Branch were very efficient throughout the process of making our Wills etc. Chloe answered any questions we had in an understandable and professional manner.

We would definitely contact Chloe/Open Law should we need her professional services in the future.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Open Law

We would certainly recommend Open Law based on our experience with Emily and her team during the sale process of our flat. Kim kept us informed on progress and responded promptly to all our questions. This was our first experience of selling a property in UK and we are very satisfied with the service Open Law provided.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team with a professional service, would recommend

I have just purchased a property and Open Law have been amazing from start to finish. Not only was their estimate extremely reasonable but the team ensured everything was dealt with smoothly from start to finish. I would definitely recommend Emily Hallas and her team for any conveyancing transactions. Becky (Emily’s assistant) went above and beyond ensuring I was up to date throughout and explained the process at each stage putting my mind at ease. She is an asset to the company.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I can only thank all the staff at Open Law for the service I received when I was selling the house, I had called home since 1969. It was an incredibly emotional time for me but I was treated so empathetically, kindly and professionally throughout the whole experience. I honestly know I couldn't have received a better service from any other Solicitors. I have been recommending Open Law to everyone.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

After a multitude of obstacles that we came across selling our new build house on an estate with a management company, Kim’s team (especially Linzi) got us to completion successfully. Big thank you to all the team, good communication and a pleasure to deal with.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Reliable company & Excellent communication

Hollie dealt with the purchase of our property. She did an excellent job despite of difficult situation with some delays in the process, searches and communication from other side.

She updated us on the process, reassured and clarified issues we may have.

We will certainly recommend open law to others as an efficient company.

19 April 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you so much for your lovely review, we really appreciate it!

We are glad to hear you would recommend us to other's and we hope to hear from you in the future. if there is anything else I can help with, please let us know.

All the best,

Hollie Gledhill.

Rated 5 out of 5 stars

The team specifically Stephanie

The team specifically Stephanie, Donna and Harriet were friendly and helpful throughout the conveyancing process and reacted swiftly to delays with the buyers Solicitor. The pricing of fees etc was also competitive.

19 April 2024
Unprompted review

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