Open Colleges Reviews 

3,611
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often describing them as patient and clear in explanations. The user experience is generally positive, with many appreciating the flexible online system, well-structured course content, efficient customer service, and quick response times. However, some customers noted concerns regarding specific course content, finding sections unclear or misaligned with expectations, and experienced problematic work placements. A few people also felt that communication was sometimes lacking, leading to delays or a lack of clarity on certain issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, responsiveness,... See more

User experience

Customers had positive experiences with user experience, highlighting the excellent learning experience and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support,... See more

Service

People report ambiguous experiences with service, with many expressing satisfaction with the support... See more

Response time

Reviewers consistently express satisfaction with the promptness of communication and support. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Enrolment was quick & painless given I only had my 30 minute lunch break to make this happen! Samantha Parker was on point & answered my question with clarity!

Rated 5 out of 5 stars

My contact at Open Colleges was Ada. I had sent a message through via the website and she called immediately. She was professional with a really warm approach, easy to talk to and very patient. Ada... See more

Rated 5 out of 5 stars

Open Colleges provides a fantastic learning environment. The colleges community feels welcoming and inclusive making a great place to learn and grow. I would like to say my Assessor Debra Hine is amaz... See more

Rated 5 out of 5 stars

I recently completed my study through Open Colleges and had a really positive experience. The course was well structured, easy to follow, and flexible enough to fit around work and family life. Suppor... See more


Company details

  1. College

About Open Colleges

Written by the company

Open Colleges has been helping Australians reach their potential for more than 125 years. Today, we’re Australia’s largest, private provider of online vocational education. If you’re ready to take the next big step forward, then we’re here to support you and help you unlock your potential.

At Open Colleges, we have a wide variety of online courses that cover a range of subjects. Our qualifications are nationally recognised across Australia and accredited by the Australian Qualifications Framework, which means you’ll develop in-demand skills employers are looking for.

Contact Us Now
Our world-class online learning platform, OpenSpace, gives you the freedom and flexibility to study whenever you want, wherever you are. This means you can fit your study around your life’s other commitments, and work towards your qualification in your own time.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.4

All reviews

(3,611)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience with Nicole, my enrolment consultant at Open Colleges. She was incredibly helpful, kind, and supportive throughout the entire process. Nicole took the time to listen, answered all of my questions with patience and clarity, and made what could have been an overwhelming experience feel easy and reassuring. Her genuine care and professionalism really stood out, and I felt supported every step of the way. I’m very grateful for her help and would highly recommend Nicole to anyone considering studying with Open Colleges.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Certificate III in Early childhood

I am studying Certificate III in Early Childhood Education and Care with Open Colleges. My experience has been good so far. The course content is easy to understand and well organised. My trainer Debra hine is supportive and explains things clearly.

As an international student and English learner, I feel supported when I ask questions. The online system is flexible, which helps me study while looking after my family.

I am happy with my learning journey and would recommend Open Colleges to others who want flexible study options.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I loved the flexibility of self-paced study.

I loved the flexibility of self-paced study. As someone working full-time with a family, this gave me the freedom to complete my coursework on my own schedule. Knowing that extensions were available if needed really helped reduce the stress of deadlines.
The trainers and assessors were professional, supportive, and genuinely invested in my success. The student services team was absolutely amazing—every time I called, they listened carefully to my questions and provided solutions quickly and efficiently.
Overall, it was an incredible experience. Completing this qualification is something I never imagined doing at my age, but I’m so proud that I took the leap and achieved it. Open Colleges made the journey not only possible but enjoyable.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Positive and supportive learning experience

I recently completed my study through Open Colleges and had a really positive experience. The course was well structured, easy to follow, and flexible enough to fit around work and family life. Support was always available when I needed it, and assessments were marked very quickly with clear feedback. If I choose to study again in the future, I would definitely go through Open Colleges.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

had a great chat with Andreas at Open…

had a great chat with Andreas at Open Colleges. he was very helpful in steering my inquiries to the course i was after. can recommend very patient with some difficult questions and awkward timings.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

NO INTEGRITY!!! Do not waste your money

Do not waste your money. Do not waste your time. Open Colleges Australia is a disgrace to education.
I enrolled in the Diploma of Community Services, and what I found was nothing short of appalling.
This is my experience with Open Colleges Australia, and it was nothing short of a disaster. In my opinion, the Diploma of Community Services was riddled with incoherent, error-filled materials that made learning confusing and frustrating. Assessments contradicted themselves, case studies swapped characters mid-scenario, and the content often felt slapped together without any proper checks. The trainers I dealt with seemed unprepared and unable to provide meaningful support, leaving me with the impression that quality assurance simply doesn’t exist here. To me, the whole program looked like it was outsourced or generated without oversight, producing broken grammar, inconsistent instructions, and a chaotic learning environment. For a course meant to prepare people to work with vulnerable populations, I found this not just disappointing but deeply concerning. Based on my experience, Open Colleges Australia cuts corners, prioritises profit over education, and delivers a low standard that I would strongly caution others against.
I feel, from my experience that Open Colleges Australia is not just a poor choice — it is a serious risk to the integrity of community services and the wellbeing of the people those graduates will one day serve.
Avoid this institution at all costs.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I found Daniel to be very friendly, helpful, explained everything in easy to understand terms.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Samantha was super helpful with my course application. She made everything easy to understand and was really kind the whole time. She honestly made the process way less stressful.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Paul made the process easy

Paul has been great to work with, answering all my questions and making sure everything is clearly explained. It was a very seamless process and much appreciated. I look forward to studying with open Colleges if the quality of support going forward is as good as what has been provided so far. Thanks Paul

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended open collages!

The open collages enrollment experience was very good. Sean was extremely helpful in enrolling me in the course I was after and he made sure everything was straight forward, as easy as possible and that I was 100% happy with the course I was choosing.

27 November 2025
Unprompted review
Rated 3 out of 5 stars

It was so hard to get an appointment…

It was so hard to get an appointment with the adviser for assistance.
Some results were marked as incorrect but with positive feedback on the notes attached.
Group zooms need to be offered after work hours as hard to get out of work to attend.
Enjoyed the course work lots of information and case studies

29 September 2025
Unprompted review

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