Excellent service. The engineer sent a message to say when he would be arriving. Bt had already sent a parcel with a new hub, adaptor and parts required. He worked quic... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our Engineer L. Was very respectful of my property as well as in my house. He was very polite, curteous and explained everything in detail as to what he was going to do. He understood my requests on o... See more
I had had 2 previous visits by the team and the work could not be completed as the telegraph pole was too far away from our property, The 2 engineers who came sorted the problem out and carried out... See more
John messaged to say he was able to come to my property earlier than the agreed time. The job proved somewhat awkward and not as straightforward as he’d hoped, however, after a rather long time and a... See more
Company details
- #19 of 50 best companies in Phone and internet services
- #13 of 44 best companies in Internet provider
- #22 of 59 best companies in Internet Service Provider
- #8 of 11 best companies in Telecommunications Contractor
- #44 of 93 best companies in Telecommunications service provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
321K reviews
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Mary
On time very efficent explainrd everything up graded to fiber all good
16 April 2026
Unprompted review
Since installed 1st April finally got…
Since installed 1st April finally got it working after several days
Now have an outage and nothing now for 3 days (tbf not just me)
Can't see any advantage as before in agreeing to upgrade to benefit from whatever the benefits actually are - reliability or doing what is says on the tin?
17 April 2026
Unprompted review
A very experienced engineer did this…
A very experienced engineer did this job ,he was very polite and cleaned up after him
15 April 2026
Unprompted review
Brilliant installer let down by BT information
Our installer was absolutely brilliant. He was professional and thoughtful. He left everything neat and tidy and explained things clearly. I would have scored him 5 plus stars.
Unfortunately BT had provided him with inaccurate information about the broadband in the house meaning he had to drive and pick up a cable.
16 April 2026
Unprompted review
Awesome service
Awesome service. So helpful from engineer and would recommend this gentleman to everyone
17 April 2026
Unprompted review
Efficient and friendly
Darren, the technician was friendly and fast. He was also patient with my many questions. My new fibre broadband works great.
13 April 2026
Unprompted review
Brilliant service from the lady engineer
Brilliant service from the lady engineer
16 April 2026
Unprompted review
10/10 would installation again if required
The installation guy was, extremely helpful when setting up the WiFi, worked with efficiency and professionalism.
15 April 2026
Unprompted review
Competent engineer who explained the…
Competent engineer who explained the entire process and left us with a great connection.
16 April 2026
Unprompted review
Sky Fibre Installlation
On time , and employee worked efficiently and explained everything.
16 April 2026
Unprompted review
Great service
The engineer that came to install the equipment was excellent. Very professional, knowledgeable and a good guy. The broadband speed is now super fast.
16 April 2026
Unprompted review
Updated me where they were and let me…
Updated me where they were and let me know when they were going to be there
16 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Openreach
Good Afternoon Ron, thank you for contacting us via Trustpilot.
I am sorry for the inconvenience.
I would recommend you contacting your service provider directly, as they will be able to assist you further. I truly hope this issue is resolved for you soon. ^Palak
Full fiber
Install went perfectly and was very neatly and tidily completed by Steve, with thanks!
13 April 2026
Unprompted review
Engineer on time
Engineer on time, quickly established best route, neat & tidy job, clean up afterwards. No complaints.
15 April 2026
Unprompted review
I was messaged the evening prior to the…
I was messaged the evening prior to the installation to confirm I knew that an engineer was coming and the time slot he introduced himself in the message (Chris) and explained who he was,
When he arrived he was very polite, he had a a quick inspection of the area I wanted it set up in and outside of the property and the. Came in to explain exactly what he would be doing it took about 45 minutes and we was up and running at top speeds, Thanks Chris 👍
16 April 2026
Unprompted review
Top rate
Very knowledgeable and friendly engineer.
Got the job done, what else can I say??
16 April 2026
Unprompted review
It very nice experience.
16 April 2026
Unprompted review
Fantastic service
Came early was knowledgeable, courteous and respectfully. Did a great job and left no mess. Brilliant.
16 April 2026
Unprompted review
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