I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more
Company replied
I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more
Company replied
Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more
Company replied
Company details
- #5 of 13 best companies in Hunting Shop
- #13 of 141 best companies in Sporting Goods Shop
Written by the company
Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!
Our aim is always to deliver amazing service and high quality products.
Written by the company
- Committed to 5 star customer service and low prices.
- We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.
Contact info
Riviera House, Nicholson Road, TQ2 7TD, Torquay, United Kingdom
- 01803611895
- support@opticswarehouse.co.uk
- opticswarehouse.co.uk
The UK's Biggest Shooting Optics Shop
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
professional, knowledgeable service presented with a "can-do" attitude, which is so refreshing to receive, when so many others just can't be bothered. Thank you.
30 March 2026
Reply from Optics Warehouse
Thank you so much for your kind words! We’re thrilled that our "can-do" attitude made a difference, and we truly appreciate you taking the time to share your refreshing experience.
Seems like a decent shooting shop fot…
Seems like a decent shooting shop for scopes and prices are not that bad either
30 March 2026
Reply from Optics Warehouse
We’re glad you think so! We pride ourselves on offering a great selection of optics at competitive prices, and we hope to see you again soon.
Reply from Optics Warehouse
Thank you for your 5-star review, we truly appreciate your support.
Outstanding customer service
Outstanding customer service, had a small problem, that was not Optics Warehouses fault, but sorted within 24hours.
Thank you Optics Warehouse, and customers please buy with confidence.
26 March 2026
Reply from Optics Warehouse
We truly appreciate the recommendation! It was a pleasure helping you out, and we’re always here whenever you need us.
Reply from Optics Warehouse
Glad it was a smooth experience for you
Great experience
Great price, quick dispatch and delivery.
Product looks good - will buy again.
26 March 2026
Reply from Optics Warehouse
Thank you for the continued custom
Really good advice from sales team on…
Really good advice from sales team on the telephone and prompt delivery of the chosen product. I can find no fault.
30 March 2026
Reply from Optics Warehouse
Thank you for the write up and glad you had a good experience
Reply from Optics Warehouse
Thank you for the great feedback
Reply from Optics Warehouse
Great that everything went well for you
Great experience with Optics Warehouse
Order confirmation was received and then despatched quickly. Product was very well packaged and was in perfect condition. Would use Optics Warehouse again.
30 March 2026
Reply from Optics Warehouse
Brilliant to hear, feel free to get in touch for future purchases
Optics Wearhouse
Optics Wearhouse. Staff are very knowledgeable helpful and friendly.
Products are competitively priced
10/10
30 March 2026
Reply from Optics Warehouse
Excellent we love to hear it!
Good prices very helpful staff and a…
Good prices very helpful staff and a very good website I have dealt with them for quite a few years
30 March 2026
Reply from Optics Warehouse
Excellent to hear, and thank you for the continued custom
This company is going all out to engage…
This company is going all out to engage with customers and offer exciting deals and promotions. Their prize draw is something I look forward to. Staff are helpful and polite. They have a wide range of optics and they are knowledgeable about their products. I would buy from them again
30 March 2026
Reply from Optics Warehouse
Thank you so much for the kind review
Good information and service.
The description of the goods was accurate and accurate stock level was shown so an informed purchase could be made. Approrpiate tracking information was provided when despatched and a reliabe courier DPD was utilised. All in all a good service.
30 March 2026
Reply from Optics Warehouse
Thank you for the good review
It was a competition to win a 4k scope.
It was a competition to win a 4k scope.
It would be nice to be notified that you haven't won anything as I have entered quite a few now and have never had any kind of reply about any of them particular competitions.
Just feels like a waste of money, so I don't think I'll enter anymore.
30 March 2026
Reply from Optics Warehouse
Thank you for your honest feedback. I’m genuinely sorry to hear that the lack of updates has left you feeling frustrated; that certainly isn't the experience we want for our community.
Because we run several competitions, we typically only contact winners directly to arrange their prizes.
We post all our winners on our website in the Past Winners section so that everyone can see who has won.
Ordered on their info.
Ordered a Falcon T50i + and the ranging wheel off the page with the Falcon scopes as when I rang optics warehouse they said it would fit even though my scope isn't mentioned in the description, when found it didn't I typed ranging wheel into their site and numerous came up even custom ones, service is always great of these guys but they need to include the other Falcon ranging wheel on their scope page so people can order with confidence.
2 April 2026
Reply from Optics Warehouse
Hello,
Apologies for the confusion with your ranging wheel. We arranged to send out the correct wheel when you contacted us directly and it should be with you shortly.
Hopefully this resolves the issue for you.
Scope mount
Brilliant company to deal with. Prompt delivery. Very helpful if you need to do a return.
30 March 2026
Reply from Optics Warehouse
Glad to know we helped
Reply from Optics Warehouse
brilliant good to hear
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.