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Optime Group Reviews 

731
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The Heathrow team are great! I’ve worked with agencies before and have always been treated like a number, but here at OpTime the team really does go above and beyond for you! I would like to especiall... See more

Rated 1 out of 5 stars

Unfortunately I have been let down by Optime group and UNIFI TUI I went to them due to bullying in the work place and asked to speak with manager owner and still to this day nobody has got back t... See more

Rated 5 out of 5 stars

I have an Optime four track wire lighting system which has performed faultlessly since it was installed twenty years ago. Recently, I decided to replace the halogen lamps with the latest LED equiv... See more

Rated 5 out of 5 stars

During my visit at Optime group Sipson Heathrow I met Jenice Rato, she was very professional and helpful. Her Positive attitude and friendly behaviour made me feel comfortable to speak more openly... See more

Company replied

Company details

  1. Recruiter
  2. Employment consultant
  3. Employment search service
  4. Executive search firm
  5. Recruitment
  6. Temp agency

Written by the company

Since beginning in 2016, Optime Group has been innovating recruitment in the Aviation, Industrial and Hospitality sectors. Driven by Technology and an unrivalled Customer Service, we are committed to positively impacting the local communities we operate in. With locations including Gatwick, Heathrow and Manchester, our growing list of Clients allows us to continue to make a difference to organisations and employees nationwide.


Contact info

4.1

Great

TrustScore 4 out of 5

731 reviews

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No recent history of asking for reviews

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4.1

All reviews

(731)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very good experience with Optime…

I had a very good experience with optime group. Adnan was very helpful, friendly and professional in his work and helped me at all times to get a job and doing my documentation. Adnan made my experience much better and I am grateful for his support. I would recommend Optime 100%.

Thanks for everything Adnan !

25 July 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Angelo, for your wonderful review! We're delighted to hear about your positive experience with Optime and especially with Adnan. It's great to know that he was supportive, friendly, and professional throughout your job search and documentation process. Your recommendation means a lot to us. We’ll be sure to pass along your kind words to Adnan. If you need any further assistance in the future, don't hesitate to reach out.

Thank you
Optime Group

Rated 5 out of 5 stars

I had a great experience with optime…

I had a great experience with optime the person adnan asif he is very kind very nice very helping person overall great experience

24 July 2024
Unprompted review
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Reply from Optime Group

Thank you Huma, for your kind review! We are pleased to here that you had such a great experience with our Heathrow branch and especially with Adnan. We look forward to helping you again in the future!

Thank you
Optime Group

Rated 5 out of 5 stars

I Recently had an amazing experience…

I Recently had an amazing experience with Optime during my job search, thanks to a wonderful member of their staff, Jenice. From my initial interview, Jenice was both professional and friendly, making every stage of the process welcoming and comfortable. Her approach truly made a difference in my journey.

I would like to extend my heartfelt thanks to the Optime Group for having such a dedicated and exceptional person like Jenice on their team. She has made my experience much better, and I am grateful for her support. Would recommend optime 100%.

Thank you, Optime!

22 July 2024
Unprompted review
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Reply from Optime Group

Thank you so much Brice for your lovely review! We're thrilled to hear about your amazing experience with Optime and especially with Jenice. It's wonderful to know that she made such a positive impact on your job search journey with her professionalism and friendly approach. Your recommendation means a lot to us. We're grateful for your kind words and support. If you ever need assistance in the future, please don't hesitate to reach out.

Thank you
Optime Group

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with optime group. Very good service and faster response Staff are very helpful and polite and friendly Great communication and great help.

12 July 2024
Unprompted review
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Reply from Optime Group

Thank you libera, for your fantastic review! We're pleased to hear that you had a very good experience with Optime. Our team takes pride in providing excellent service, fast responses, and great communication. It's wonderful to know that you found our staff helpful, polite, and friendly. Your feedback means a lot to us, and we're here to help anytime you need it.

Thank you
Optime group

Rated 5 out of 5 stars

Great place for work

One of the best agencies to work with. I was interviewed by Simran And she's amazing in her work and very helpful. She makes sure that everything is perfect.Carina is also very helpful and kind towards her staff members. She always answer the phone calls and text messages whenever you need her throughout the work.Highly recommended.

10 July 2024
Unprompted review
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Reply from Optime Group

Thank you Mnapreet, for your wonderful review! We're delighted to hear that you had such a positive experience with Optime. Simran and Carina are indeed exceptional team members, and it's great to know they made a significant impact during your time with us. Your recommendation is greatly appreciated. If you ever need further assistance, feel free to reach out anytime.

Thank you
Optime Group

Rated 5 out of 5 stars

Highly recommended

One of the best agencies to work with. I was interviewed by Jenice. And she's amazing in her work and very helpful. She makes sure that everything is perfect. Jenice is a great asset to the company. Highly recommended

6 June 2024
Unprompted review
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Reply from Optime Group

Thank you so much for your kind words and positive review Olavo! We're thrilled to hear that you had a great experience with Optime. Jenice is indeed a valuable member of our team, and we're glad she made your experience exceptional. Your recommendation means a lot to us! If you ever need any further assistance, don't hesitate to reach out.

Thank you
Optime Group

Rated 5 out of 5 stars

Highly Recommended.

During my visit at Optime group Sipson Heathrow I met Jenice Rato, she was very professional and helpful.
Her Positive attitude and friendly behaviour made me feel comfortable to speak more openly about the role i had applied for. I was confident and comfortable during my interview without any fear. She helped me in knowing my role better and explained well about the role I had applied for. She did my process so well without any delay and informed me every time about what next.
I highly recommend Optime Group to anyone who is looking for a new job.

12 March 2024
Unprompted review
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Reply from Optime Group

Thank you Privia, for the great feedback! We are glad to hear that you were made to feel welcome by Jenice from Heathrow throughout and that the communication and efficiency of the process was of a high standard. Your recommendation is greatly appreciated!

Thank you
Optime group

Rated 5 out of 5 stars

Kirsty White made me feel so at ease…

Kirsty White made me feel so at ease during the interview. She was incredibly professional and very knowledgeable.
Kirsty collected all the informations she needed from me and was very clear in all the instructions.
I can’t praise enough! Thank you.

16 May 2024
Unprompted review
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Reply from Optime Group

Thank you Marzia for the lovely review! It's lovely to hear what a great experience you had with Kirsty, and how organised and knowledgable she was for you! We hope you enjoy your new role with us!

Thank you
Optime Group

Rated 4 out of 5 stars

I went for flexi hours job interview…

I went for flexi hours job interview with Esme Russell. She was very polite and professional. I asked her many questions and she answered very well. All the time during and after the interview, she kept me informed for what’s happening next and very helpful. However the shifts I was told and been informed at the beginning and at meet and greet teem meeting and at the end of the training session are not exactly as advertised. And not many to choose from. That’s why giving four stars ⭐️ instead of five. Overall prompt payment.

8 March 2024
Unprompted review
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Reply from Optime Group

Thank you Yasmin for your feedback about our Flex role at Gatwick. We are pleased to hear that your experience with Esme was a positive one and that she was able to answer all your questions efficiently. We also apologies for any mix ups in shift being available, with flex the shifts can be very varied depending on the time of year. We will definitely look into this for the future, so thank you for feeding this back to us! If there is anything else we can help with in the future please feel free to reach out to Esme!

Thank you
Optime Group

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic interview with a wonderful lady, Kirsty White. She gave me great knowledge about what I'm applying for and she conducted the interview in the best and most sincere way and she was very polite and very thoughtful throughout the recruitment process and the Optime group is a fantastic recruitment project.

22 May 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Hasan for the great feedback on your recent experience with our Gatwick Team! We are delighted to hear that Kirsty made your experience such a positive one with sharing all the information you needed and making you feel so welcome! We hope you are enjoying your new role with us! If you need any additional help throughout your time with us feel free to reach out to Kirsty.

Thank you
Optime Group

Rated 5 out of 5 stars

I had a great experience with Optime…

I had a great experience with Optime group. Kristy White was outstanding, very helpful, super friendly and professional.

I would highly recommend Optime if you're looking for an easy experience in getting a job.

Thanks for everything Kristy!

9 May 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Nuno for your lovely feedback! Its great to hear you had such a positive experience with our Gatwick team, especially Kirsty! At Optime we believe finding the right job should be hassle free so we are glad to hear the process was smooth sailing for you! We wish you the best of luck in your new role!

Thank you
Optime Group

Rated 5 out of 5 stars

Very friendly and motivating…

Very friendly and motivating environment to work and develop ourselves.

10 May 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Cleto, for your kind feedback! We are pleased to hear that you had a welcoming experience and that you felt you could develop and progress within your role! It great to hear of your positive experience!

Thank you
Optime Group

Rated 5 out of 5 stars

Very good

Very good. Thank you.

25 April 2024
Unprompted review
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Reply from Optime Group

Thank you Mosharaf for your positive feedback! We hope your enjoying your job at Heathrow!

Thank you
Optime Group

Rated 1 out of 5 stars

Dear Heathrow / Wilson James/ Optime…

Dear Heathrow / Wilson James/ Optime Group

I hope this message finds you well. I am writing to bring to your attention a pressing concern regarding the treatment of employees within our organisations.

Recently, I experienced an unforeseen delay returning from my break due to a lift issue, resulting in my return being approximately 10 minutes later than planned. Unfortunately, upon my return, I was met with unprofessional and disrespectful behavior from Marianne / Adam / Debbie

The treatment I received left me feeling undervalued and demoralized. It's crucial to recognize that each employee's dedication and commitment should not be overshadowed by isolated incidents. We are all valuable contributors to the success of this company and deserve to be treated with dignity and respect.

I urge the company to reflect on its values and ensure that all employees are treated fairly and with the respect they deserve. It's essential to foster a positive work environment where employees feel valued and appreciated for their contributions

I respectfully request that the company take immediate action to address this issue and implement measures to prevent similar occurrences in the future. Additionally, I would welcome the opportunity to discuss this matter further to find a resolution and ensure that our workplace upholds the principles of fairness and respect for all employees.

Thank you for your attention to this matter. I look forward to your prompt response and action on this important issue.

Sincerely,

14 May 2024
Unprompted review
Rated 5 out of 5 stars

It was a nice experience and I am happy…

It was a nice experience and I am happy 😊

14 May 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Ramesh for your positive feedback! We are glad to hear that you're happy with the experience you've had so far with Optime and we look forward to keeping it this way!

Thank you
Optime Group

Rated 5 out of 5 stars

Smooth Experience with Kirsty White

My experience with Kirsty White at Optime Crawley has been very pleasant and she made the whole experience effortless and very professional.
Kirsty was very helpful in answering all my queries and prompt response from the onset to the end thoroughly.

I cannot fault the entire recruitment process at all and would highly recommend Optime to anyone who is looking for a job.

7 May 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Mai, for your kind review! Its great to hear what an amazing experience you've had with Kirsty from our Gatwick team and that the process was made as efficient as possible, making you feel at ease. We wish you the best of luck in your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

The staff members there were very kind…

The staff members there were very kind and helpful, especially (kirsty) the one who interviewed me. She was very polite and professional.

2 May 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Meenaka, for the lovely feedback about your resent experience with us! We are glad to hear that your experience was such a positive one and that Kirsty really stood out for giving great service. We hope you enjoy your new job!

Thank you
Optime Group

Rated 5 out of 5 stars

It was wonderful experience working…

It was wonderful experience working with team optime. I highly recommend optime group.

11 April 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Adolfo, for your feedback! We're delighted to hear that you had a wonderful experience working with our team at Optime. Your recommendation means a lot to us, and we appreciate your trust in Optime Group. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.

Thank you
Optime Group

Rated 5 out of 5 stars

My Experience

The experience as a whole has been easy, quick, friendly and extremely rewarding. Changing jobs for a lot of people can be extremely daunting and jumping into the unknown can be difficult but Danielle has made it extremely simple and any questions queries or problems have been dealt with professionally, quickly and accurately.

19 April 2024
Optime Group logo

Reply from Optime Group

Thank you Ethan, for sharing your experience! We're thrilled to hear that your overall experience with us has been positive and rewarding. Changing jobs can indeed be daunting, and we're glad that Danielle has made the transition smooth and straightforward for you. Providing friendly, efficient, and accurate assistance is always our goal, and we're pleased that Danielle has been able to address your questions, queries, and concerns professionally and promptly. If you ever need further assistance or have any more questions in the future, don't hesitate to reach out.

Thank you
Optime Group

Rated 5 out of 5 stars

Wonderful experience

Had an interview with Kirsty and was very welcoming, polite and professional. As far as interviews go I couldn’t fault it.

12 March 2024
Unprompted review
Optime Group logo

Reply from Optime Group

Thank you Jack for your feedback! We're delighted to hear that your interview experience with Kirsty was positive and met your expectations.If you have any further questions or need assistance in the future, please feel free to reach out.

Thank you
Optime Group

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