Optimum Reviews 

326
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staffs were friendly and helpful. The receptionist is a star!! Short wait for delivery. It took only a week before the washer been delivered. If it’s not a bank holiday Monday it will be five days... See more

Rated 5 out of 5 stars

Our dishwasher was broken and we contacted beko customer service who sent Optimum to repair. The guy that came to us was one of the nicest tradesmen I have had in my house. 10/10 service.

Rated 5 out of 5 stars

Called and confirmed a price for a washing machine. Also got them to deliver, install and remove old washing machine without issue. Job was done when they said and no issues to report.

Rated 5 out of 5 stars

Barrie always did his best to undercut even the keenest internet prices. He did so without prompting, which saved a lot of legwork. They knew their stuff, unlike the Saturday staff you get to d... See more

Company details

  1. Appliance shop

Information provided by various external sources

Long established domestic appliance specialist based in Sussex. Large retail showrooms with 100's of appliances on display and in stock ready for local delivery within 24 hours. Experts in built in appliances and range cooking. All major manufacturers are available.


Contact info

5.0

Excellent

TrustScore 5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(326)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all round service

The staff in the shop were very helpful while I was deciding on which fridge/ freezer and range cooker I wanted. I had to defer delivery as my kitchen wasn’t ready and there was no problem with this. My order was delivered on the day I requested and after sales service has been excellent.

7 August 2019
Unprompted review
Rated 5 out of 5 stars

Optimum are fantastic

Optimum are fantastic! I have bought from them on two separate occasions and would definitely buy from them again. From buying to delivery they make it a painless experience!

7 August 2019
Unprompted review
Rated 4 out of 5 stars

A very good local store

Optimum were very helpful and knowledgeable about the products we wanted and price matched my internet search. When we went to order one product had been discontinued and replaced with a more expensive model. It was not the same staff member and unfortunately was not quite as helpful and would not budge on a further very small discount although we had spent over £4k.
I would, however, recommend them for their service and flexibility on delivery.

7 August 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful.
Great service - both with helping us choose a product, and then with the installation.
Highly recommended

25 July 2019
Unprompted review
Rated 5 out of 5 stars

Helpful bunch

Helpful bunch - will get other appliances in not on their website but which John Lewis are selling - will also match prices - have bought many white goods from them over 18 years

22 July 2019
Unprompted review
Rated 5 out of 5 stars

New freezer

I went to Optimum as they always have a large selection, are polite and informative and delivery times are always good.

22 July 2019
Unprompted review
Rated 5 out of 5 stars

Delivery on time

Delivery on time, and the two men who delivered were polite and funny and cleaned the floor before putting the new fridge in place brilliant couldn't ask for more

18 July 2019
Unprompted review
Rated 5 out of 5 stars

5 stars for an excellent local company

5 stars for an excellent local company! I can't fault Optimum. Their team is friendly, responsive and always easy to deal with. I have used them for a number of my renovation projects and they are always the best price and deliver quickly. Will continue using and recommending!

18 July 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look