Optimum Reviews 

326
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Staffs were friendly and helpful. The receptionist is a star!! Short wait for delivery. It took only a week before the washer been delivered. If it’s not a bank holiday Monday it will be five days... See more

Rated 5 out of 5 stars

Our dishwasher was broken and we contacted beko customer service who sent Optimum to repair. The guy that came to us was one of the nicest tradesmen I have had in my house. 10/10 service.

Rated 5 out of 5 stars

Called and confirmed a price for a washing machine. Also got them to deliver, install and remove old washing machine without issue. Job was done when they said and no issues to report.

Rated 5 out of 5 stars

Barrie always did his best to undercut even the keenest internet prices. He did so without prompting, which saved a lot of legwork. They knew their stuff, unlike the Saturday staff you get to d... See more

Company details

  1. Appliance shop

Information provided by various external sources

Long established domestic appliance specialist based in Sussex. Large retail showrooms with 100's of appliances on display and in stock ready for local delivery within 24 hours. Experts in built in appliances and range cooking. All major manufacturers are available.


Contact info

5.0

Excellent

TrustScore 5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(326)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful in explaining…

Extremely helpful in explaining differences in washing machines.
Arranged delivery of new machine and removal of old one for next day.
Delivery persons, very helpful, on time and phoned us to say on their way.
Good 5* service all round.

7 August 2018
Unprompted review
Rated 5 out of 5 stars

Order taken efficiently

Order taken efficiently. Product arrived on time. Delivery arranged to suit us. Delivery people were efficient. The over large continental plug proved difficult to position the freezer so the men changed it for a British plug with no fuss. What more could one ask of a company. I would recommend them and use them again .

3 August 2018
Unprompted review
Rated 3 out of 5 stars

Bad installation

Very quick in ordering our new AEG built in oven. Confirmed instal date and time met. Installers fitted new oven but unit wouldn't slide fully back due to the "flexible" rubber gas hose. Had to call out a corgi gas engineer.... he was not happy that the Optimum installers had gone ahead as the gas hob is supplied via a flexible gas hose.
Apparently FLEXIBLE gas pipes no longer legal. So had to call out a Corgi / gas safe engineer at additional cost pay for a fixed gas feed....

31 July 2018
Unprompted review
Rated 5 out of 5 stars

Washing machine

Excellent advice in Optimum and excellent service by the fitter.

Thank you.

30 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Very pleased with the excellent customer service from help with choosing the best models to fit my requirements from southwick branch through to delivery. I was so impressed with the delivery team who delivered and installed the fridge & washing machine i actually rang the Haywards heath branch to pass on my comments as they were so helpful, kind and courteous. Competitive prices. Will use again and have also purchased oven & hob in the past.

28 July 2018
Unprompted review
Rated 5 out of 5 stars

5 kitchen appliances

I bought all my appliances for my new kitchen from Optimum at Sothwick.
They’re product knowledge is amazing and they have very competitive prices . Optimum will store your goods once purchased and deliver them in sync with your kitchen installation. Great customer service all round !
I would highly recommend them .

2 June 2018
Unprompted review
Rated 5 out of 5 stars

The staff from sales through to fitters…

The staff from sales through to fitters were helpful and courteous. Delivery time was reasonable and as promised a phone call was made giving notice of the approximate arrival time. Fitters ensured that the appliance was operational before they left.

21 May 2018
Unprompted review
Rated 5 out of 5 stars

We purchased an AEG cooker

We purchased an AEG cooker. We found it was defective Optimum replaced It in three days. Excellent and friendly service which I am sure I would not have got if I used the internet!

20 May 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look