Opto Glassesrepair Ltd Reviews 

94
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting how their broken glasses were repaired quickly and returned looking brand new. Many highlight the high quality of the repairs, often describing them as invisible, even for complex issues that other opticians couldn't fix. The speed of service and clear communication throughout the process also impressed many people. Reviewers frequently mention the affordability of the service, saving them significant costs compared to buying new glasses. The company's attention to detail, including personalized cleaning cloths and careful packaging, added to the overall positive experience. Customers appreciate the professionalism and the feeling of receiving a new pair of glasses after the repair.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the company for its amazing and... See more

Product

Customers had positive experiences with product, with many reviewers highly recommending the service for... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Price

Users describe positive interactions with price, often finding it to be very reasonable and much cheaper than... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, honesty, and genuine care for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My optician told me my (brand new) sunglasses were irretrievably damaged (my husband sat on them). Thank goodness I found Opto Glassesrepair! Within a few days my glasses were repaired so that no dama... See more

Company replied

Rated 5 out of 5 stars

What a brilliant company! communication via whatsapp was clear and timely. they repaired my glasses quickly and returned them looking perfect. Not only were they wrapped and packaged with detail, they... See more

Company replied

Rated 5 out of 5 stars

Wow what an incredible service. I had a hinge replaced. Posted the glasses Monday, received on Thursday. Clear and good communication. Easy to use ordering process. Returned fixed, clean, packaged wit... See more

Company replied

Rated 5 out of 5 stars

Top class workmanship, and superb customer service from start to finish. They have brought back my favourite frames back to life from the brink! May your enterprise prosper as we need more artisans wh... See more

Company replied


Company details

Written by the company

Professional Glasses Repair Service Across the UK At Opto Glasses Repair Ltd, we specialise in high-quality, affordable glasses repair, including laser welding, hinge fixes, and spring replacements. Our expert technicians restore your glasses quickly and reliably with our convenient UK-wide postal service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(94)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast and not expensive. Would highly recommend

1 May 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Malcom,

Thank you for your great feedback
We’re delighted to hear you found our service fast and affordable. Your recommendation really means a lot to us.

Kind regards,
Opto Glasses Repair LTD

Rated 5 out of 5 stars

Good communication and my Maui Jim…

Good communication and my Maui Jim glasses were returned as if new.
Can’t fault.

30 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Barry,

We’re really pleased to hear you were happy with both our communication and the repair of your Maui Jim glasses. Returning them like new is exactly what we aim for every time.
Thank you for your trust and support.

Kind regards,
Opto Glasses Repair LTD

Rated 5 out of 5 stars

Very rarely would I take the time to…

Very rarely would I take the time to write a review but i have genuinely been blown away by this company. My experience started with an instant quote to my enquiry, a snapped arm on two pairs of sunglasses. I was very sceptical as the price for repair seemed too good to be true but opted to take the risk. I purchased the service, paid for postage and within 2 days received confirmation the glasses had been received and repairs had been completed. By day 3 (today) I have just received my sunglasses back and I'm over the moon with just how good the repair is. Not only have the arms been repaired (which you'd only know if it was pointed out) but they've repaired, strengthened and sorted other small issues to the point they are back to looking as good as new. Would highly recommend this company to anyone.

30 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear David,

Thank you for taking the time to leave such a detailed review — it really means a lot to us.

We completely understand your initial scepticism, so it’s especially rewarding to hear that the experience exceeded your expectations from start to finish. From the instant quote to the quick turnaround, we always aim to make the process as smooth and reassuring as possible.

We’re delighted that not only the main repairs but also the additional adjustments made such a noticeable difference, bringing your sunglasses back to like-new condition.

Your recommendation truly means everything to us. If you ever need our help again in the future, we’ll be here and ready to assist!

Kind regards,
Opto Glasses Repair LTD

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Excellent repair, rapid service, good price

23 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Chr,

Thank you for your kind words! We're delighted to hear you were happy with the repair, speed, and pricing. We really appreciate your support and look forward to helping you again whenever you need us.

Kind regards,
Opto Glasses Repair LTD

Rated 5 out of 5 stars

Great repair

Sent glasses through royal mail on Friday and had them back on the Wednesday. Brilliant service. The repair very good. Will definitely recommend them to family and friends.

22 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Caroline,

Thank you for your kind feedback! We’re really pleased to hear your glasses reached you quickly and that you’re happy with the repair. It means a lot to us that you’d recommend our service to your family and friends. We truly appreciate your support.

Kind regards,
Opto Glasses Repair LTD

Rated 5 out of 5 stars

Excellent

Excellent, fixed my parada sunglasses straight away, quick next day return. They were well wrapped lovely and clean. Nice touch my name was on the cleaning cloth, the price for fixing was such a good price. Regards Pauline Field

16 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Pauline,

Thank you so much for your kind feedback. We’re really pleased to hear that your Prada sunglasses were repaired quickly and returned to you safely the very next day.

It’s great to know you appreciated the care we put into the packaging and the personal touch with the cleaning cloth. We always aim to combine quality workmanship with thoughtful service at a fair price.

Kind regards,
Opto Glasses Repair LTD

Rated 5 out of 5 stars

My glasses were snapped in half I…

My glasses were snapped in half I contacted opto glasses repair they confirmed to me the glasses were repairable,I sent them off on Monday morning they emailed me on Tuesday to tell me the glasses had been received and the repair was underway and on Wednesday I received my glasses back as good as new,
Absolutely brilliant service and a very well run organised firm,
Thankyou,
Mark.

13 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Mark,

Hi Mark,

Thank you very much for taking the time to share your experience. We’re really pleased to hear that your glasses were repaired quickly and returned to you as good as new.

Providing a fast, reliable, and well-organised service is exactly what we aim for, so it’s great to know we met your expectations.

If you ever need assistance again in the future, we’ll be more than happy to help.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Exceptional Service and Repair Work

Every aspect of your service is exceptional. I feel as if I have been gifted a new set of glasses. Huge thanks for swift return and immaculate repair work.

9 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Miriam,

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your glasses feel like new again — that’s exactly the result we aim for.

It’s great to know you were happy with both the speed and the quality of the repair. Your kind words truly mean a lot to our team.

If you ever need us again, we’ll be more than happy to help. Thanks again for your support!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

I can’t recommend these guys enough

I can’t recommend these guys enough. I managed to mangle my glasses recently and thought they were a goner, but the team here sorted them out in no time. Professional service, and they really know their stuff. If you’re in London and need a fix, don't bother going anywhere else. Cheers for the top-notch help!

2 February 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear IK,

Thank you so much for your kind words! We’re really glad we could bring your glasses back to life when it looked like all hope was lost.

Providing fast, reliable service is exactly what we aim for, so it means a lot to hear that you had a great experience. If you ever need help again, we’re always here for you.

Cheers again for the recommendation!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Company was great good communication on…

Company was great good communication on watsapp
Quick
And nice touch with a case and cloth with my name on so happy to have my glasses back

6 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Paula,

Thank you so much for your kind words! We’re really glad you were happy with the communication and the little personalised touches.
It means a lot to us that you’re enjoying having your glasses back — we truly appreciate your support and hope to help you again anytime!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

First time I’ve used a service like…

First time I’ve used a service like this. The monofilament holding a lens in my semi-framed glasses broke. I sent them special delivery and 4 days later they came back, looking great, like a new pair of specs. Very happy with communication. The only downside is that they are returned using tracked postage, so they are only insured for £75. My varifocals cost more than 4 times that.

5 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Robert,

Thank you for your kind feedback—we’re really pleased to hear that you’re happy with the repair and that your glasses came back looking like new.

We’d just like to clarify that we do offer a Royal Mail Special Delivery return option at checkout, which provides higher insurance coverage for more valuable items. This can be selected for an additional fee when placing an order.

Thanks again for trusting us with your glasses—we really appreciate you taking the time to share your experience.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Top job

Top job - highly recommend - quick turnaround

3 April 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Huw,

Thank you for your kind words and recommendation! We're really pleased to hear you were happy with the quick turnaround. It was a pleasure helping you, and we're always here if you need us again!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Premium service

Great communication, service,price this has to be the number 1 go to for repairs. If you are looking for this kind of service dont look anywhere else.
It was a flawless experience dealing with these people

27 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear John,

Thank you so much for your amazing feedback! We're thrilled to hear that you were happy with our communication, service, and pricing. It truly means a lot to us that you’d recommend us as the number one choice for repairs. We're really glad you had such a flawless experience, and we’re always here whenever you need us again!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

100% recommend

100% recommend. Glasses came back looking new. Bent arms straightened, broken hinge repaired and cleaned. Fast repair, kept updated on status and reasonably priced. I'm useless at looking after glasses, usually sitting on them or falling asleep with them on, even the dog chewed them once, so no doubt I'll be using them again at some point but very happy to do so.

23 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear S.H.

Thank you so much for your kind words! We're really glad to hear your glasses came back looking like new and that you were happy with the repair and updates throughout the process. It sounds like your glasses go through quite a lot — we’ll be here whenever you need us again. Thanks again for your support!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Highly recommended glasses repair

The customer service was excellent, they provided me with the information requested within 2 hours of sending the enquiry and then replied throughout the day.

The price was much cheaper than several of their competitors. I had two pairs of glasses repaired at the hinge, they sent them back within a few days.

The glasses were also cleaned, and provided with some maintenance as part of the price. The glasses were returned sealed and well packaged, they also included a free personalised cleaning cloth, which was a very nice touch.

I would highly recommend them in the future.

19 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Deep,

Thank you for your kind feedback.

We’re glad you were happy with our quick communication, pricing, and repair service. It’s great to hear that you appreciated the cleaning, packaging, and the personalised cloth as well.

We really appreciate your recommendation and look forward to helping you again in the future.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Brilliant Service

Brilliant Service: Sent my glasses for repair on Monday, fixed and returned by Thursday. Very efficient and professional service.

2 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear DT,

Thank you for your kind feedback! We're glad you were happy with the speed and quality of the repair. Providing an efficient, professional service is our priority, and we appreciate your support.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Most amazing repair!

Most amazing repair!
My wife broke her glasses, and she has had them for many years and loves them, so I had to find somewhere to repair them. I came across this service and, at first, I was a bit sceptical, but I decided to give it a try.
The results were A M A Z I N G. They fixed the glasses, included a special gift for my wife, and even added new holders. I have never seen this kind of service before.
I totally recommend this service!!!

12 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear GreekCrazy

Thank you very much for your kind review.

We’re really glad we could repair your wife’s glasses and help bring her favourite pair back to life. It means a lot to us to know you were happy with the result and the service.

Thank you again for your trust and for recommending our service.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Outstanding service – unbelievably fast!

I honestly can’t believe how good the service from OPTO Glasses Repair was. I posted my broken glasses on Saturday and had them fully repaired and back with me by Wednesday — incredibly fast and completely hassle-free.

Communication was excellent throughout. They even kept me updated via WhatsApp so I always knew what was happening with the repair.

The repair itself is perfect and my glasses look as good as new. To top it off, they included a lovely unexpected extra — a personalised eyeglass cleaner with my name on it, which was a really nice touch.

It’s rare to find service this good these days. If you’ve broken your glasses, just send them a photo by WhatsApp or email and they’ll get back to you quickly.

Highly recommend – fantastic service from start to finish! ⭐⭐⭐⭐⭐ 👓

11 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Glyn,

Thank you so much for your kind words!

We’re really pleased to hear that you were happy with both the repair and the overall experience. Our goal is always to make the process as quick, simple, and stress-free as possible, so it’s great to know everything worked smoothly for you.

Keeping customers updated and returning their glasses looking and feeling like new is exactly what we aim for every time. We’re also glad you liked the personalised cleaner — just a small thank-you from us!

We truly appreciate you taking the time to share your experience and for recommending us. If you ever need help again in the future, we’ll always be happy to assist.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Very good experience and very…

Very good experience and very professional thank you...

5 March 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Robert,

Thank you for your kind feedback! We're glad you were happy with the service. We really appreciate your support.

Best regards,
The Opto Glasses Repair Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look