Opto Glassesrepair Ltd Reviews 

94
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting how their broken glasses were repaired quickly and returned looking brand new. Many highlight the high quality of the repairs, often describing them as invisible, even for complex issues that other opticians couldn't fix. The speed of service and clear communication throughout the process also impressed many people. Reviewers frequently mention the affordability of the service, saving them significant costs compared to buying new glasses. The company's attention to detail, including personalized cleaning cloths and careful packaging, added to the overall positive experience. Customers appreciate the professionalism and the feeling of receiving a new pair of glasses after the repair.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the company for its amazing and... See more

Product

Customers had positive experiences with product, with many reviewers highly recommending the service for... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Price

Users describe positive interactions with price, often finding it to be very reasonable and much cheaper than... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, honesty, and genuine care for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My optician told me my (brand new) sunglasses were irretrievably damaged (my husband sat on them). Thank goodness I found Opto Glassesrepair! Within a few days my glasses were repaired so that no dama... See more

Company replied

Rated 5 out of 5 stars

What a brilliant company! communication via whatsapp was clear and timely. they repaired my glasses quickly and returned them looking perfect. Not only were they wrapped and packaged with detail, they... See more

Company replied

Rated 5 out of 5 stars

Wow what an incredible service. I had a hinge replaced. Posted the glasses Monday, received on Thursday. Clear and good communication. Easy to use ordering process. Returned fixed, clean, packaged wit... See more

Company replied

Rated 5 out of 5 stars

Top class workmanship, and superb customer service from start to finish. They have brought back my favourite frames back to life from the brink! May your enterprise prosper as we need more artisans wh... See more

Company replied


Company details

Written by the company

Professional Glasses Repair Service Across the UK At Opto Glasses Repair Ltd, we specialise in high-quality, affordable glasses repair, including laser welding, hinge fixes, and spring replacements. Our expert technicians restore your glasses quickly and reliably with our convenient UK-wide postal service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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4.9

All reviews

(94)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service can’t fault them

Brilliant service can’t fault them. Sent in on the Thursday and returned to me on the Monday. Fantastic repair on broken sunken hinge looks like new.

26 February 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Jason,

Thank you for your kind feedback! We're delighted to hear you were happy with the quick turnaround and the hinge repair. It's great to know your glasses are looking like new again. We really appreciate you sharing your experience!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent

Excellent. Seriously. I saw someone else comment that they accepted and fulfilled a repair nobody else (any high street opticians; even those who make repairs) would not go near. I was thinking at one point to buy a new pair, costing over £240. Repair was to weld both nose arms back onto the frame.
I came across Opto Glasses Repair and my goodness…..
Simply put, I contact them and send pictures on watsapp, they confirm the repair, I ship within the hour. Arrives next day, repaired that day and they ship back to me the very same day. I would’ve received it the next day had Royal Mail not have a delay.
Sent on Tues, received on Thu.
Guys thank you very much. Excellent throughout.
All the best.

3 February 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Otar,

Thank you so much for taking the time to share your experience — it truly means a lot to us.

We’re really pleased we were able to help with your repair, especially after you’d been told elsewhere that it couldn’t be done. Nose arm welding can be delicate work, so we’re glad we could restore your frame and save you the cost of a new pair.

We always aim to keep the process simple and fast — from confirming the repair via WhatsApp to same-day turnaround once the glasses arrive — so it’s great to hear that you felt supported throughout.

Thank you again for trusting Opto Glasses Repair with your glasses. We truly appreciate your kind words and

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

They fixed what other's could not

They fixed what other's could not. I'd recommend Opto, not only did they do a great job on fixing my glasses but were super efficient - great communications and quick turnaround time.

30 January 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Luqman,

Thank you for your wonderful feedback. We’re really pleased we could repair your glasses when others couldn’t, and that you were happy with our speed and communication. We truly appreciate your recommendation and your trust in Opto Glasses Repair.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

I snapped the hinge on my glasses

I snapped the hinge on my glasses. Posted them off to Opto Glasses and had them back within a week. Brilliant service and you can't even see they have been repaired!

5 January 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Matthew,

Thank you so much for your kind review! We’re really pleased to hear that your glasses were repaired quickly and that the hinge repair is invisible — that’s exactly what we aim for. Thanks for trusting Opto Glasses, and we’re always here if you need us again.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

"Super impressed with Opto Glasses…

"Super impressed with Opto Glasses Repair! 😊 They did an amazing job fixing my glasses, and the service was really good. Highly recommend 👍"

22 January 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Customer,

Thank you so much for your lovely review.
We’re delighted to hear you were impressed with the repair and our service.
Your recommendation really means a lot to us.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Fantastic

Excellent surface right from the very beginning.

Super quick turnover and the customer service throughout was absolutely amazing thank you so much

22 January 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Hayley,

Thank you for your great review.
We’re really pleased to hear you were happy with our service and quick turnaround.
Your kind feedback means a lot to us — thank you for choosing Opto Glasses Repair.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent service quick fast

Excellent service. I’m very happy with the repair. There was a small delay due to the New Year holidays, but overall I’m very satisfied. The packaging was excellent.

5 January 2026
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Muhammad,

Thank you very much for your kind feedback.

We’re pleased to hear that you’re happy with the repair and that the packaging met your expectations. We also appreciate your understanding regarding the slight delay during the New Year holidays.
Your satisfaction is very important to us, and we truly value you taking the time to share your experience.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent service, quick return.

After my 2 year old broke my glasses, my opticians said I'd need to buy new glasses. Opto repaired them and they're now like new. Excellent service and completed the work quickly. I highly recommend them.

30 December 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Mr Britton,

Thank you for taking the time to share your experience.
We’re delighted that we could restore your glasses to like-new condition and save you from having to buy a new pair.
Providing fast, reliable repairs is exactly what we aim for, so your feedback means a lot.
Thank you for the recommendation — we’re always happy to help again.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

My glasses were broken and even…

My glasses were broken and even professional opticians couldn’t repair them. They were fixed perfectly with great skill and care. Truly impressive work. Highly recommended! Amazing work!

31 December 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Selin,

Thank you so much for your wonderful feedback.
We’re truly pleased to hear that we could repair your glasses when others couldn’t.
Knowing that our skill and care made a real difference means a great deal to us.
Your recommendation is highly appreciated — thank you for trusting Opto

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Received my glasses quickly

Received my glasses quickly, really happy with them. What a great service, communication and nice touches like the personalised cloth. Brilliant, a lot of companies could learn a lot from these guys👍

31 December 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Customer

Thank you very much for your kind feedback.
We’re delighted to hear that you received your glasses quickly and that you’re happy with the service.
It means a lot to us that you noticed the small details — your satisfaction is our top priority.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Swift turnaround, quality repair

The arm of my partner’s Viktor & Rolf glasses were broken by an optician (in France) whilst attempting to replace a screw. Nobody on the High Street would repair them or could suggest somebody who could. One kind person in Boots suggested I look online and showed me the Opto site. I could not be happier with the company. Quick turnaround, high quality repair and regular updates. Highly Recommended .

Update Jan 2026

The other side hinge broke in the same way so this must be a design weakness. Sent them back to Opto, same result. Quality repair and service. Thanks again Opto

17 December 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear John,

Thank you very much for taking the time to share your experience.

We’re truly sorry to hear how the damage occurred, but we’re delighted that we were able to help when others could not. Knowing that our repair restored your partner’s Viktor & Rolf glasses to a high standard, and that you were happy with the turnaround time and communication, means a great deal to our team.

We also appreciate you mentioning the recommendation you received — it’s always encouraging to hear how customers find us when they need us most.

Thank you for your trust and for your kind recommendation. Should you ever need assistance again, we’ll be more than happy to help.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent service in every aspect

19 November 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Mark,

Thank you so much for your wonderful feedback! We’re delighted to hear that you were satisfied with every aspect of our service. If you ever need assistance with your glasses again, we’re always here to help

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Excellent service

Excellent service , all done and sent back to me within 3 days , highly recommended

23 November 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Paul,

Thank you so much for your kind review! We’re delighted to hear that you were happy with the service. It was a pleasure to repair your glasses and return them to you so quickly.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Opto is worth it!

I couldn’t recommend Opto, they did a brilliant job on fixing my glasses that I have been holding onto, waiting for the opportunity to fix them. Very professional service, efficient and value for money!

21 November 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Fefe,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the repair and the service you received. It was our pleasure to bring your glasses back to life. If you ever need help again, we’re always here for you.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

OUTSTANDING!

I have a pair of Tom Ford glasses that needed a good clean and some TLC. I reached out to Opto to ask what could be done and they replied saying g id be pleased with the result. What they did was outstanding, my glasses came back like new, I can’t believe how good a job they did. I highly recommend them and will definitely use them again.

23 November 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear John,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the results and that your Tom Ford glasses feel like new again. Providing the highest quality repair and care is always our goal, and it’s great to know we delivered that for you.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Top class workmanship

Top class workmanship, and superb customer service from start to finish. They have brought back my favourite frames back to life from the brink! May your enterprise prosper as we need more artisans whose specialised finite skills can help consumers who wear glasses.

14 November 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Hassan,

Thank you for your wonderful feedback. We’re delighted that your favourite frames are back to life and that you were happy with our service from start to finish. We appreciate your support.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

I sent my glasses in for repair after…


I sent my glasses in for repair after they were badly bent, and Opto Glassesrepair Ltd did an incredible job. They kept me updated throughout the process, and the results were perfect. It’s rare to find such care and professionalism these days – 5 stars from me!
Thank you such much again!

31 October 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Serhat,

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that you were happy with the repair and our service updates.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Very professional services

Very professional services! I will use it again ♥️

31 October 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Mihai,

Thank you so much for your kind words! We’re delighted to hear that you were happy with our service. We look forward to helping you again whenever you need us.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Such excellent service is hard to find

Such excellent service is hard to find! Absolutely amazing and an extremely pleasurable experience of efficiency as I've hardly ever found in my 40 years of business dealings.

22 October 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Henry,

We sincerely appreciate your kind words and positive feedback. Delivering efficient, high-quality service is always our goal, and it’s great to know we met your expectations.
Thank you for choosing Opto Glasses Repair!

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

I had two pairs of glasses that were in…

I had two pairs of glasses that were in rough shape—one with a broken hinge and the other with a bent frame. I wasn’t sure they could be salvaged, but this company absolutely delivered.
The repair turnaround was quick, and both pairs came back looking and feeling brand new. They even cleaned the lenses and adjusted the fit for comfort. I really appreciated the care and attention to detail. They take pride in their work.
I highly recommend this service for anyone needing eyewear repairs. Professional, efficient, and trustworthy!

7 October 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear VISylvester,

Thank you so much for your kind words! We’re thrilled to hear that both of your glasses were restored to perfect condition. Our team always aims to treat every pair with the same care and precision we would our own. We truly appreciate your trust and recommendation.

Best regards,
The Opto Glasses Repair Team

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