Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
This jewellery brand preaches that their jewellery doesn’t tarnish and doesn’t break. I had my bracelet from this company 1 week and it broke and another bracelet tarnishing within a few months w... See more
1.8
Poor
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
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Don’t buy from them *cheap quality*
Would definitely NOT recommend this place if I only checked reviews before I ordered I completely regret it, I ordered a necklace and a ring , bare in mind they came extremely late (about 4 weeks) and the worst part is that the necklace came tangled in the box which had me frustrated and second of all the ring I ordered was really small and makes my skin turn blueish from the cheap quality, the necklace I wore tarnished the moment I put it on and got brown and rusty!! DO NOT BUY FROM HERE!!
27 May 2026
Unprompted review
Reply from Opulentvogue
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must have been to experience a longer-than-expected delivery time, and we're sorry that your items did not arrive in the condition or quality you anticipated. This is certainly not the experience we aim to provide our customers.
We take concerns regarding product quality very seriously, and we'd appreciate the opportunity to investigate this further. If you haven't already, please contact our customer support team with your order details and, if possible, photographs of the items so we can review the matter thoroughly and work towards an appropriate resolution.
We value all customer feedback as it helps us improve both our products and our service, and we hope you'll allow us the opportunity to make this right.
Kind regards,
Opulent Team
Problem solving
I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a refund as I doubt I will get what I actually ordered.
Previous orders however turned out fine, so quite surprised that this is such a problem.
10 July 2026
Unprompted review
Reply from Opulentvogue
Hi Zoe, thank you for taking the time to share your experience. We're truly sorry to hear that you received the wrong necklace and understand how disappointing this must be, especially since your previous orders met your expectations. We sincerely apologize for the frustration caused by the delay in resolving your concern. Our Customer Care team is actively reviewing your case, and we appreciate your patience while they work toward a resolution. Your feedback is very important to us, and we'll do our best to make this right.
Thank you for giving us the opportunity to assist you.
Shocking company to deal with
Shocking company to deal with. Ordered a necklace and earring set, necklace arrived so tangled i couldn’t fully untangle. Have emailed the company so many times, no response. Have written on their social media pages and nothing…. Will be contacting my bank to arrange a charge back. Avoid buying from here
9 July 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after receiving a necklace that arrived tangled and then not receiving the support you expected after contacting us. This is certainly not the experience we want for our customers.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this matter and work towards a suitable resolution.
Kind regards,
Opulent Vogue Support Team
Placing another review as I’m seriously…
Placing another review as I’m seriously not happy. Ordered on the 13th of June still no updates what so ever, wouldn’t let me cancel the order when I emailed. So therefore I’ve reported them to the government fraud scheme.
5 July 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear that you’re still experiencing issues with your order and completely understand your frustration.
We sincerely apologise for the lack of updates and communication regarding your order and your cancellation request. This is certainly not the experience we want for our customers.
We would really like the opportunity to review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this matter and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
Appalling
Appalling. Ordered 4 bracelets, costing about £130, 2 of them had tiny openings, couldn’t even get my wrist through, I am an average sized woman. I don’t have big wrists. The other 2 bracelets, you need to unscrew tiny screws with a screwdriver to get the bracelet on & off. Not practical & not mentioned in description. I sent them back to China at a cost of £25 it’s now been 2 months. They don’t reply to my emails and have not refunded me. I absolutely do not recommended if you have any kind of issue.
11 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after receiving items that did not meet your expectations, incurring return postage costs, and then waiting so long without an update regarding your refund. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your return and refund request. Please could you email our support team at info@opulentvogue.co.uk with your order number, return tracking details, and the email address used for the purchase, and mention your review so our team can prioritise your case and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
Would give zero stars if I could
Would give zero stars if I could. Jewellery is cheap rubbish, earrings in one of the sets arrived broken and the other products have tarnished after only a few wears despite the lifetime warranty. The company also changed from Opulent Vouge to Opulenca between the order being placed and it being delivered. 100% a dodgy company and the customer service is non existent, complete scammers. Stay away, you will pay a quarter of the price for much better quality on the yellow app and delivery times are about the same. Cheap and nasty company.
19 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this has caused.
We completely understand your concerns regarding the condition of the items received, the issues with tarnishing, and the lack of communication you’ve experienced when trying to contact our support team. This is certainly not the experience we want for our customers.
We would really like the opportunity to properly review your case and assist you further regarding the damaged and tarnished items. Please could you email our support team at info@opulentvogue.co.uk with your order number, photos of the affected items, and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Awful quality
I also wish I had read the reviews on here rather than the fake ones on their website before buying. Terrible quality jewellery, bangle I bought kept popping off and when I contacted them wanting a refund/replacement they just responded can you send a video of ‘it falling off’. I offered to return the faulty bracelet as I’m not sure how I’m supposed to video when the bangle randomly pops off- it has now been lost of course as it fell off every 5 mins. DO NOT BUY FROM HERE!!!
30 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after receiving a bracelet that did not function as expected and then being unable to resolve the issue after contacting our support team. This is certainly not the experience we want for our customers.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this matter and work towards a suitable resolution.
Kind regards,
Opulent Vogue Support Team
Wish I’d read the reviews before…
Wish I’d read the reviews before ordering and parting with my cash. Absolutely terrible company. I ordered a bracelet, which took ages to arrive and when it did, it was cheap, fragile and nowhere near like the advertised article. I emailed the company 2 days after receiving my goods to say I wanted a refund. They took WEEKS to respond, despite me chasing. When they did, they asked for photo evidence which I sent the same day. Still no action. Eventually, 92 days after my initial return request, I was told that as it was 14 days after delivery, they couldn’t accept a return but offered me a discount, expecting me to part with even more money. Shocking customer service!! I have complained but guess what, NO RESPONSE! 🤪
18 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after the delays in responding to your return request and the difficulties you experienced trying to resolve the issue. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating your case and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
Order 2 necklaces for my daughter’s…
Order 2 necklaces for my daughter’s 13th birthday which haven’t turnt up! Can’t track them as it says doesn’t recognise email or number, tracking not been updated! Have sent 2 emails with no response! So doesn’t look like will be receiving them so will have to take it further!
*update** they did eventually turn up
5 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how disappointing and frustrating this must be, especially as the necklaces were intended for your daughter’s 13th birthday.
We sincerely apologise for the delay, the issues with tracking, and the lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We would really like the opportunity to investigate this for you and provide an update on your order. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE - Absolutely shambolic company. I ordered a bracelet, earrings and necklace set to which the earrings broke within a day. Jewellery looks cheap and their advertising is completely far fetched. I have been emailing the company for months now trying to return my order and they just ignore all messages and emails. Can’t wait for them to reply to this review offering to help and then do absolutely nothing about it 😃
17 March 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this has caused.
We completely understand your concerns, especially after receiving an item that broke shortly after arrival and then experiencing difficulties getting a response regarding your return request. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and work towards a resolution. Please could you email our support team at info@opulentvogue.co.uk with your order number, the email address used for the purchase, and details of the items you wish to return, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
ABSOLUTE SCAMMERS
SO AGAIN I HAVE EMAILED AS THEY REQUESTED AS THEY WERE SO APOLOGETIC ABOUT M EXPERIENCE…. Only to ignore my email AGAIN! And AGAIN!!
So every time I write a review about my bad experience they apologise and ask me to send an email and they will investigate. CHANGE YOUR STORY, YOU NEVER INVESTIGATE YOU ARE A SCAM!!!!! AVOID AT ALL COSTS. IF YOU WANT ME TO REMOVE THESE REVIEWS AND STOP POSTING MORE THEN REFUND ME! YOU HAVE ALL THE EMAILS I SENT AS YOU REQUESTED BUT DO NOTHING!
23 February 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM
I Placed my order on the 15th of May. It’s now the 16th June and still no delivery. I have emailed 4 times and messaged them multiple times on all social media platforms and I have been ignored. Absolutely disgusting
16 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
I ordered from this company 3.5 weeks…
I ordered from this company 3.5 weeks ago, no order updates i have messaged there customer service email twice still no reply.
When i try to track my shipment it is unavailable due to the website being updated, im guessing its likely i wont receive this package
If i were you dont bother.
15 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
⭐ 1 Star
⭐ 1 Star
I am extremely disappointed with Opulent Vogue.
Since February, I have sent more than 10 emails and have not received a single response. This level of customer service is simply unacceptable. As a customer, I have made repeated attempts to contact the company, yet all of my messages have been completely ignored.
The lack of communication and total silence is frustrating and highly unprofessional. At the very least, I would expect an acknowledgment or update, but unfortunately that has never happened.
Based on my experience, I cannot recommend this company.
15 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can priorities your case and assist you further.
Kind regards,
Opulent Vogue Support Team
I ordered on January🤬
I ordered on January, I PAID A GOOD AMOUNT OF MONEY, today is JUNE, and NOTHING. Package got „lost“, I still didn’t get my parcels!!!! Zero!!!!!!!
I WANT MY MONEY BACK AT LEAST!!!! Nobody is helping!!!!!!!!!!!! I sent emails and complained, I got ZERO answers!!!
26 January 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and upsetting this situation must be, especially after waiting several months without receiving your order or a resolution.
We sincerely apologise for the delays and the lack of communication you’ve experienced. This is certainly not the level of service we aim to provide, and we understand your concerns regarding your missing order and refund request.
We would really like the opportunity to properly investigate this matter and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and provide an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
Don’t order if you want it to come…
Don’t order if you want it to come quick.. mine took 2 months!!!! Necklace also very tangled
5 June 2026
Unprompted review
Reply from Opulentvogue
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your order took longer than expected to arrive and that your necklace arrived tangled. We understand how disappointing this must have been, especially after waiting so long for your order.
This is not the experience we aim to provide, and we appreciate you bringing these concerns to our attention. We would like the opportunity to look into this further and assist you.
Please email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can review your case and help resolve any issues.
Kind regards,
Opulent Vogue Support Team
Don’t buy from here
I bought two necklaces from this company and payed over £50 the necklace are beautiful but have already tarnished I emailed the company asking for a replacement as the necklaces have a lifetime guarantee and I have not been replied to. It’s not good enough
1 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment this has caused.
We’re pleased to hear that you liked the appearance of the necklaces, but we completely understand your frustration that they have tarnished and that you have not received a response regarding your replacement request under our lifetime guarantee.
This is certainly not the level of service we aim to provide. We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number, photos of the necklaces, and the email address used for the purchase, and mention your review so our team can prioritise your case.
Kind regards,
Opulent Vogue Support Team
it has a terrible customer service and…
it has a terrible customer service and they reply after weeks they sent me the wrong item and I asked them if they could send me the right one. They didn’t answer and the necklace that they sent wrong came already tarnished. I asked for a reimburse and they still have not replied to me.
31 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after receiving the wrong item, finding that it arrived tarnished, and then not receiving a response regarding your replacement or refund request. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number, photos of the item received, and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Absolute scammers!!!
Absolute scammers!!!! Ordered from this company on the 4th April my parcel got lost in transit they said then came back to me a month later telling me the delivery company couldn’t find my area which is a complete joke if your a delivery person that’s your job. They then email me 2 months later giving me a tracking address saying I could pick the parcel up, when trying to track this parcel it isn’t even showing a collection place just says will be delivered the next day. So rang the delivery company who told me they haven’t got the parcel. Trying to get a response from the company has been ridiculous. I ordered through a content creator advertising this company so please be careful as there sending out items to be advertised but when paying customers pay they don’t deliver
4 April 2026
Unprompted review
Reply from Opulentvogue
Hi Skye,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation has been.
We sincerely apologise for the delays, the confusion surrounding the tracking information, and the difficulties you’ve experienced when trying to contact our support team. This is certainly not the experience we want for our customers, and we understand your concerns regarding the delivery of your order.
We would really like the opportunity to properly investigate this matter and work towards a resolution for you. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
My niece still hasn't received her…
My niece still hasn't received her order. They keep taking money. She has reported to the bank. Never use
7 May 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment caused regarding the delays, product quality, and lack of communication.
This is certainly not the experience we want for our customers, and we completely understand your frustration after trying multiple times to contact our support team without receiving the assistance you expected.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
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