Orientica Reviews 295

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

This smells (Monarch) very similar to Blue Talisma the extrait. Projects a bit less than the Of Blue Taslima but it’s very long lasting. Great for summer times. Pretty unisex in my opinion. Orientica... See more

Rated 5 out of 5 stars

I'm a newbie to Orientica. I'm now obsessed .. Velvet Musk is my new favourite fragrance. The quality of fragrance, the time it lasts, the packaging...it's all 5 star. I'll definitely be back to try m... See more

Rated 1 out of 5 stars

My stuff hasn't been delivered yet and i am frustrated I've emailed 3 times with no response acc they did once and asked for my address but then i emailed another 2 times and no response was provide... See more

Rated 5 out of 5 stars

Honestly would recommend anyone who loves long lasting and pleasant smelling perfume oils. They literally last all day and always have people asking where you got that fragrance from. Just to add its... See more

Company details

  1. #69 of 82 best companies in Cosmetics and Perfumes Supplier
  2. #92 of 111 best companies in Perfume store

Written by the company

Inspired by nature and the mystery of oriental fragrances, Orientica perfumes offers you individuality encapsulated through a wide range of scents, to express the essence of who you are. Distinct fragrances each with a story to tell and bursting with the aromas of lush, green gardens and orchards to the woody scents of Oudh.


Contact info

4.2

Great

TrustScore 4 out of 5

295 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great scents for superb value

Great scents for superb value. Website easy to navigate and products arrived fast. Highly recommend!

15 December 2022
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Reply from Orientica

Marie,

Thanks for the review you have left us. Thank you for the recommendation

Rated 5 out of 5 stars

Great product

The items were really great, was a bit optimistic in buying, but when I got it and used them ..wow it blew me off...long lasting fragrance.

18 November 2022
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Reply from Orientica

Thanks Joel and let us know if we can be of further assistance

Rated 3 out of 5 stars

Order never arrived

This is my first time ordering from this seller and I was so excited as I always loved Orientica fragrances. But unfortunately it is over 2 weeks and it didn't still arrive.

I understand all the problems with postal service, but when I found out via tracking my order was stuck in a postal depot, I reached out to them as only senders can inquire about it in theat courier service. They are yet to respond after all these days. So, I requested the courier service to locate the order but they are advising to reach the seller.
Then, I tried to reach them via PayPal, again the same. No communication from Orientica. I am so disappointed with their customer service.

***Edited after seeing the response of Orientica Seller
As I mentioned in my review 3 days ago, I totally understand the postal crisis. Which made me to make this review is seller's negligence to communicate or respond to my email and this review made you to notice this issue.
When I contacted the courier "parcel force" after 3 days of contacting seller, they were quick to respond and thankfully helped me to locate my order back and delivered it safely.

Hence why, I increased the stars from 1 to 3.
And when I received the parcel, I straight away closed the case in PayPal and informed them I received it.
I still love Orientica products they are excellent.
I wish my experience with the seller was different.

26 November 2022
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Reply from Orientica

Hi Gnei, there has been ongoing Royal Mail strikes in the past weeks, due to this there has been some delays in orders getting delivered.

We put updates on our shipping information regarding any strike action/disruption to make customers aware of potential delays.

We replied to your PayPal case about your order and we shall contact you shortly to speak further about this.

Thank you for providing this feedback

Regards,

Orientica Perfumes UK

Rated 1 out of 5 stars

Still not received after almost 2…

Still not received after almost 2 weeks. Customer service keeps saying it’s due to Royal Mail strikes yet tracking is not recognised. Very disappointed

7 December 2022
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Reply from Orientica

Dear Hayley

Thank you for the feedback,

We apologise for the delay and for the inconvenience this has caused. Royal Mail strikes have impacted all services across the UK, due to this customers may face a delay in getting their order

Your order was sent with Royal Mail 48, unfortunately this service doesn't provide a tracking history due to this you are unable to track your item.

In order to resolve the issue we will contact you shortly to come to a resolution

Kind regards
Orders Team
Orientica Perfumes UK

Rated 1 out of 5 stars

Oily package wasn't good because the…

Oily package wasn't good because the head of all of them are loose and not good at all

10 November 2022
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Reply from Orientica

Dear Ali,

Thank you for your feedback,

Our products go through a rigorous quality assurance check at our production process, quality issues may occur however this is very rare.

Please accept our apologies for the inconvenience caused.

Please get in touch with us via email so that we can resolve this for you

Regards,

Waqas
Order's Team
Orientica Perfumes UK

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