The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more
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Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on... See more
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more
Company replied
Was looking for some nice tables and came across Ornate Homes which had a set I was looking at. They were fast on service in delivering - even though it was to take a few weeks it came in within a we... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Living room shop
- Mattress Shop
- Outdoor furniture shop
- Sofa store
About Ornate Home Furniture and Mattress
Written by the company
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Written by the company
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contact info
2235 N Tustin Ave, 92705, Santa Ana, United States
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
4.0
Great
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
The customer service was wonderful and…
The customer service was wonderful and the price was great! Thank you!!
4 April 2026
From the beginning of my experience and…
From the beginning of my experience and my order of merchandise the order was compromised. The first part of my order went to the wrong address. Fortunately I was still at the address were I was able to receive my order from FedEx. The second part of my order was still destined to go go to the wrong address. It’s was until I called the original shipping company that I was able to stop the order from going to the wrong address. The amount of time of getting my order has been lengthy and not well managed.
1 March 2026
Kingman 26
Very smooth so far, will update when I get my sectional! Angel has been very professional and helpful. I got the best deal I want to pay for the sectional
3 April 2026
Very satisfied customer
I was hesitant to order such expensive pieces of furniture ( 2 ocean blue leather chairs) from an unfamiliar place who was so far away, but due to the savings I did. The shipping cost was high, but probably fair and due to the sale price I was still ahead from getting it there as opposed to getting it locally. I got my chairs in a month. They were packed well and the shipping company was very helpful and on time.
1 March 2026
Great customer service!
2 April 2026
Angel was really an angel and helped us…
Angel was really an angel.and helped us through order.
1 April 2026
Do not use this company if you want your furniture in a timely manor.
When I originally placed my order, I inquired about the delivery timeline. Despite this, my items did not arrive until March 18th. To make matters worse, the delivery occurred at 9:20 PM with only one driver, requiring me to personally help carry the furniture to my doorstep.
While I was excited to assemble my new bed, I was disappointed to find signs of prior use. There were scratches around the bolt holes and on the footboard. I purchased this under the impression it was a brand-new set. Although I am pleased with the bed’s design, I cannot recommend Ornate Home Furniture. I suggest others buy directly from the manufacturer to ensure the furniture is actually new and that the delivery process is professional and timely.
26 February 2026
Reply from Ornate Home Furniture and Mattress
Hi Darren, we're sorry to hear your experience fell short. We'd genuinely like to understand what happened with your order and make it right. Please reach out to us at support@ornatehome.com with your order details and we'll do our best to help.
The Ornate Home Team
Excellent customer service
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley furniture! And the employees don’t work off commission so I didn’t feel pressured to make any decisions.
29 March 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
Hi Cecily, thank you -- we'll make sure Jeremy sees this! Taking the time to answer every question without any pressure is exactly the experience we want every Ornate Home customer to have. And you're right, our no-commission approach is something we're proud of. Enjoy the new couch!
The Ornate Home Team
Perfectly, perfect!
Everything went well with my delivery! I have absolutely nothing bad to say. From California to North Carolina with all professionalism and promptness. I’m completely satisfied.
10 March 2026
Reply from Ornate Home Furniture and Mattress
Hi Nikoe, thank you -- we love hearing this! A smooth nationwide delivery from California to North Carolina is exactly what Ornate Home is built for. We're so glad everything arrived in great shape. Enjoy your new furniture!
The Ornate Home Team
Great customer service
Sevil was very helpful. Looking forward to receiving our new outdoor furniture.
22 March 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
Hi Janel, thank you -- we'll pass the kind words along to Sevil! We hope your outdoor furniture arrives just as smoothly. If you need anything in the meantime, we're here at support@ornatehome.com.
The Ornate Home Team
Such awesome service and prices!
Such awesome service and prices!! Thank you sooo much!! Would recommend highly!!!!
14 March 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
Hi Tamara, thank you for the kind words -- we really appreciate it! Customers like you are why we do what we do at Ornate Home. We hope to see you again soon!
The Ornate Home Team
Wonderful experience
Wonderful experience, answered all questions & great quality furniture !
14 March 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
Thank you so much for the kind words! We love hearing that our team was able to answer all your questions and that you are happy with the quality of your new furniture. We hope it brings you years of enjoyment, and we look forward to welcoming you back to Ornate Home soon.
The Ornate Home Team
Helpful customer service
I was able to call and talk with a live person to get my questions answered. They were courteous and helpful.
11 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Kim! We are so glad we could connect you with a live team member and that your experience was courteous and helpful from start to finish. At Ornate Home, being genuinely available for our customers means everything to us, and we hope to assist you again soon.
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience and that our customer service team left such a great impression. We look forward to helping you again at Ornate Home!
The Ornate Home Team
Great quality&price& customer service!
10 March 2026
Reply from Ornate Home Furniture and Mattress
That triple win means the world to us! Knowing that the quality, price, and customer service all hit the mark is exactly what we strive for at Ornate Home. We hope to see you again soon!
The Ornate Home Team
I haven’t got my couch yet but buying…
I haven’t got my couch yet but buying it was very helpful by talking to staff.
9 March 2026
Reply from Ornate Home Furniture and Mattress
We are so glad the buying process was smooth and that our team was helpful every step of the way! At Ornate Home, we love making sure you feel confident in your purchase before it even arrives. We hope your new couch exceeds your expectations!
The Ornate Home Team
Great customer service
Great customer service - knowledgable, quick order process and fantastic price!
9 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Debra! Knowledgeable service, a quick order process, and a fantastic price is exactly the Ornate Home experience we aim to deliver every time. We really appreciate you sharing your kind words and look forward to helping you again!
The Ornate Home Team
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