The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more
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Review summary
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Reviews shaping this summary
Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on... See more
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more
Company replied
Was looking for some nice tables and came across Ornate Homes which had a set I was looking at. They were fast on service in delivering - even though it was to take a few weeks it came in within a we... See more
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Living room shop
- Mattress Shop
- Outdoor furniture shop
- Sofa store
About Ornate Home Furniture and Mattress
Written by the company
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Written by the company
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contact info
2235 N Tustin Ave, 92705, Santa Ana, United States
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
4.0
Great
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ornate Home Furniture and Mattress
Thank you so much, Steve! We will absolutely pass your kind words along to Anne. Hearing that she was helpful and professional means a lot to all of us at Ornate Home, and we hope to welcome you back soon.
The Ornate Home Team
I don’t kno yet haven’t received yet!
9 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you for your patience, Evette! We hope your order arrives soon and that it exceeds your expectations. Please do not hesitate to reach out to the Ornate Home team if you need any assistance in the meantime.
The Ornate Home Team
We went here to get some bedside tables…
We went here to get some bedside tables we saw online and Jeremy and Cevil were very helpful and informative!
8 March 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
Thank you so much, Kaci! We will make sure to pass your kind words along to Jeremy and Cevil. It is wonderful to hear they made your visit to Ornate Home helpful and informative. We hope you are loving your new bedside tables!
The Ornate Home Team
Follow up with delivery info
Ordering was easy. Phone call after order placed to verify shipping address.
8 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Barb! We are glad the ordering process was smooth and that we were able to follow up promptly to confirm your delivery details. That kind of attentive communication is something we take pride in at Ornate Home. We hope your order arrives perfectly and look forward to serving you again!
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Thank you for the wonderful feedback, Elisheba! We will pass your kind words along to Anna. It is great to hear she was so helpful throughout your order process, and we hope you love your new purchase from Ornate Home.
The Ornate Home Team
Great Website
Great Website. Great Pricing, Great Service. Quick Response and one of the better sites to order furniture from.
5 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Jeff! Hearing that the website, pricing, service, and response time all impressed you is exactly what we strive for at Ornate Home. We appreciate the kind words and look forward to helping you furnish your home again!
The Ornate Home Team
It was easy
It was easy, the prices are so good 😊 and comfortable. The customer service team are really helpful, professional friendly people.
2 March 2026
Reply from Ornate Home Furniture and Mattress
Thank you, Lynda! We are so glad the experience was easy and that our customer service team made a great impression. At Ornate Home, we work hard to keep our prices great and our team even better. Enjoy your new furniture!
The Ornate Home Team
Reply from Ornate Home Furniture and Mattress
Hi, thank you so much -- this is exactly what we love to hear! We're glad the experience was smooth from start to finish. Enjoy your new furniture and we hope to see you again at Ornate Home!
The Ornate Home Team
Ornate review
website is very easy to navigate. once the items i ordered were not in stock Ornate sent out email explaining everything and included approx. dates of when product would arrive. Ornate is very transparent and that is appreciated very much.
28 February 2026
Customer representative Anna was…
Customer representative Anna was amazing in placing my order. Very friendly and patient. Great job Anna
26 February 2026
Excellent customer service selecting new items…
Excellent customer service with insightful help looking for items to decorate my home.
25 February 2026
We are looking for bed and this place…
We are looking for bed and this place was where an acquaintance of ours recommended Ornate furniture, went there today and all the people there are so accommodating , Ms. Vino helps us a lot and honest with all her products, answered all our questions and Mr. Berat help in setting up accounts, inform them i dont want credit score to be checked and help us on that aspect and gave up as Snap which is easy to apply too.
Our purchase will be delivered on Friday 28 February 2026. Soon , will be no more backaches..
22 February 2026
Unprompted review
Jeremy and the entire staff are great
Jeremy and the entire staff are great. Very friendly and caring environment. Loved it and purchased our new sofa and loveseat.
21 February 2026
Unprompted review
Awesome experience!!
Jeremy was awesome and super helpful. Vino was incredibly generous and professional!
21 February 2026
Unprompted review
Would not buy a thing from them
Would not buy a thing from them. Bought a daybed from them. It arrived and boxes looked good. Opened it and the end that slides into the side was smashed. Also the link spring was bent and rivets were literally broken off. I contacted them and sent the pictures of the damage as they asked. I then put it all back in the box and waited on a response. The response was to get it back out of the box and make another mess send them more pictures and then put it back in the box. I refuse to do it again.
16 February 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
We're sorry your daybed arrived damaged and that the claims process felt burdensome. Damage of this kind during shipping is something we work to resolve through our vendor and carrier partners, and the photo documentation requests -- while frustrating -- are typically required by the carrier to approve a claim. We want to make sure this reaches a fair resolution for you. Please reach out to us at support@ornatehome.com with your order details.
I had an excellent experience with Özi…
I had an excellent experience with Özi and Barrath. Their customer service was 100% professional, friendly, and attentive from start to finish. They took the time to answer all my questions and made sure I was completely satisfied. The furniture quality is top-notch—100% high quality, durable, and beautifully made. I highly recommend them to anyone looking for great service and quality furniture.
5 February 2026
Unprompted review
horrible communication have been…
horrible communication have been waiting a month since I placed my order will not allow refunds or cancelations since they are "preparing to ship" it has been literally a month scammy
4 February 2026
Unprompted review
Reply from Ornate Home Furniture and Mattress
We're sorry for the extended wait and for the frustration around the cancellation restriction. When an order is in final preparation for dispatch, our logistics partners flag it as non-cancellable to avoid fulfillment conflicts -- but a month is far beyond a reasonable window for that status. We'd like to look into this. Please reach out to us at support@ornatehome.com with your order details.
Wonderful team / great prices
Wonderful team . Beautiful selection with great prices . Jeremy was very attentive and helped us find what we were looking for .
Will definitely be back to furnish our guest bedroom .
1 February 2026
Unprompted review
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