Robert Oulsnam and Company  Reviews 

We recently sold our house through Oulsnam Redditch and received a great service from start to finish. The initial visit from Victoria was excellent – very professional, friendly and down to earth, which immediately put us at ease.

Everyone in the office that we spoke to throughout the process was really helpful and supportive. Special mentions to Deb, Elisha and Jeff for keeping everything moving and making the whole experience as straightforward and stress-free as possible.

Thanks so much to the whole team – we really appreciate all your hard work!

A superb service from the team at Oulsnams. From start to finish James, Lisa and Lauren were so helpful in the sale of my mother's flat with friendly and prompt communication throughout. I would thoroughly recommend them for a personal and supportive service.

The ladies in the Barnt Green office are amazing. They dealt with the sale of our late Mothers flat excellently. They were so kind and caring towards us too.
Thank you Karen, Sarah & Shelbi

We received a courteous, friendly and supportive service from the outset from Lauren, James and Lisa (Moseley branch). Clear communication was key to making us feel confident about how everything was progressing along with prompt responses to our queries/updates. Job well done!

I recently moved to England and wanted to rent a house. I read reviews of real estate companies and found that Oulsnam had very positive reviews, so I decided to choose them. Unfortunately, all my interactions with them have been very disappointing and frustrating. The first time, they forgot to respond to my inquiries twice. The second time, they gave me an appointment, but when I went to the appointment, I didn't find anyone there, not even the residents. I had to wait 45 minutes. I called them and sent them an email, and each time they replied that the visit took place as scheduled. I don't know how this is possible. I even sent them photos of the street and the house to prove that I was at the correct place and time. I honestly don't know why they treated me this way. It's so frustrating.

Emma at Bournville Oulsnam proactively and quickly found a good buyer for my house and then during months’ long delays due to difficulty with my purchase, she kept my buyer and everyone else involved fully informed and on board until we finally completed the sale. A long and tricky path handled with superb skill.

Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very competitive rate. I have opted for the full management service and I have every confidence that this will go well. Thank you to Darren and his team.

really pleased with the whole team at Redditch branch and Droitwich. in what is a stressful time for us they made it a lot easier and got a quick sale which obviously we are thrilled with! would recommend this company!
thanks guys!

I was dealing with Shania Benton & it was lovely working with her.
Oulsnam is very transparent & customer friendly.
They always try to work around your schedule & give a realistic timeline if you raise any issue.
Would definitely recommend working with them.

The personal touch, guidance and help by Debbie and the team was excellent in what was a very stressful situation caused by individuals in the chain. From initial meeting with Victoria to the final key handover was professional, helpful and friendly. I would highly recommend the Oulsnam Redditch team.

Rachel and Lissie at the Bournville office were amazing from the outset. In difficult circumstances they were very understanding and supportive. They advised every step of the way and were always quick to respond and keep us updated.

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive.
The team, led by Shelbi, was accessible, professional and friendly. The sale took some time to complete, not Oulsnam’s fault, and Shelbi was tenacious in her chasing and keeping us and our buyers updated.

I’ve had a really positive experience with this letting agency throughout my tenancy. The team has been professional, responsive, and easy to deal with, which made the whole process, from moving in to any ongoing queries, smooth and stress-free.

A special mention goes to Shania, who has been exceptional from start to finish. She has always been attentive, approachable, and quick to respond to any questions or concerns I’ve had. Her communication is consistently clear and to the point, and she genuinely goes the extra mile to ensure everything is handled efficiently. It’s reassuring to know there’s someone reliable looking after things, and it’s made a big difference to my overall experience.

I would definitely recommend this agency, and Shania in particular, for their professionalism and excellent customer service.

I wanted to leave a review for Karen Clifton in the Bromsgrove Branch. Karen showed my son in law Zak and myself a house which they have just bought. I have to say what a welcome relief to have someone with excellent communication, skills and knowledge. Well Done Karen!

Oulsnam took over my tenancy last year from another agent after both myself and my landlord were having difficulties with another agent. Darren was extremely helpful during the switchover which made things a lot easier!
Shania has been my property manager and she's been fantastic. It's been a pleasure dealing with Shania after having such an awful experience elsewhere.
The office itself also has a nice atmosphere.
I would definitely recommend Oulsnam as an agency and wouldn't hesitate using them again in the future.

Shania Benton has been an absolute help since we moved into our rental house. She’s very efficient, every time we report an issue that needs fixing, she responds promptly and promises to relay the information to Landlord and get back to us with any feedback. She’s reliable and efficient.

My property manager, Shania Benton, has been absolutely great for the majority now of being the tenant of a rental with Oulsnam. I've been here for ten years now, and they have always been good, but Shania especially balances professionalism with being friendly really well, and seems to actually care about the tenant as a person, as well as the property as an asset for the landlord.

I’ve been renting from Robert oulsnams and company for 5 years all in all. In my first flat then when I wanted to move to somewhere bigger they made the process simple and easy. Since being In my house Shania Benton has made it effortless any problem I have had she’s sorted them quickly and is always responding to emails and phone calls quickly i always get a reply on the same day if I email. Whenever I’ve had an issue or problem she’s been there to sort it out and I’ve never not felt like I can not contact her. When I’ve needed stuff amending or some help she’s always been there to sort it out.
If I ever wanted to move I would stay with Shania snd her company but right now I’m more than happy in my property

The whole team at the Barnt Green branch are really lovely. Shania has been super supportive and kind throughout my whole tenancy. Thank you.

My experience with Shania Benton has been nothing short of amazing. She is very proactive in communicating and always available when we need her. So glad to have her manage our stay at our current place since the start.