Robert Oulsnam and Company  Reviews 924

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of the overall process. Reviewers highlight the prompt response times and consistent communication, noting that the company is readily accessible and keeps them well-informed. However, some people were dissatisfied with the company's responsiveness, mentioning difficulties in contacting them or receiving updates, particularly regarding property viewings and application statuses.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for being... See more

Response time

Clients share positive opinions on response times, consistently highlighting the promptness and efficiency of... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the quick responses to emails and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessib... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly... See more


Company details

  1. #6 of 51 best companies in Estate Agent

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

924 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Staff are just brilliant

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so they are all up to speed with the progress and keep you updated always. They are all wonderful. Thank you so very much.

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your wonderful review, it has been a pleasure working with you in the sale of your property.

Rated 5 out of 5 stars

Always available to answer questions…

Always available to answer questions and quick to respond.

11 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we were happy to help you with your purchase and hope you are settiling into your new home well.

Rated 4 out of 5 stars

Excellent professional service

Excellent professional service. Good communication and made the whole process easy acting equally for buyer and seller.

15 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review. I’m delighted to hear you were happy with the service and communication throughout the process.

Rated 5 out of 5 stars

Great buying process

Emma did a great job in our buying process. We really appreciate her help.

6 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your review, we hope you will be very happy in your new home.

Rated 5 out of 5 stars

We were informed and our queries…

We were informed and our queries answered better than when we contacted our solicitor.

26 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind reply we really appreciate you taking the time to complete this for us.

Rated 5 out of 5 stars

Smooth and pleasant experience from…

Smooth and pleasant experience from viewing to completion, Anna and all the Bournville team were wonderful. Thank you

30 September 2025
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Reply from Robert Oulsnam and Company

Your review is much appreciated, Anna and the team wish you every happiness in your new home.

Rated 5 out of 5 stars

Very friendly and hard working team who…

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to anyone needing their house/land sold.

3 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we really appreciate you taking the time to complete this for us and are happy that you were pleased with the service we offered. We wish you well for the future.

Rated 5 out of 5 stars

From beginning to end (which wasn’t…

From beginning to end (which wasn’t long at all) it’s been an absolute pleasure!!!! So incredibly helpful, caring and would more than highly recommend them!!! Fabulous service beyond the end goal! Thank you all so very much! 🤗

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Rachel Andrews…

Exceptional Support from Rachel Andrews and Karen Crayton at Oulsnams, Bournville

Buying a house in Bournville was a genuinely positive experience thanks to Rachel Andrews at Oulsnams. She was pleasant, professional, and an absolute pleasure to deal with throughout the process. It truly felt like she was working for us—proactive, thoughtful, and always on our side.

I’d also like to acknowledge Karen Crayton, whose support behind the scenes helped everything run smoothly. Together, they made what can often be a stressful process feel seamless and well-managed.

I wouldn’t hesitate to buy through them again. Highly recommended!

15 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind words, it has been a pleasure assisting with your purchase.

Rated 5 out of 5 stars

Thoroughly professional and efficient service

I was kept informed and all my questioned have been answered efficiently. There was no hidden expenses as everything is transparent on their comprehensive web-site. I had a tenant in my property very quickly, saving me money and allowing me to choose the tenant who I felt was the best fit for the flat. I have previous experience of buying and selling houses with them and had the same service. They are independent and very professional.

8 October 2025
Unprompted review
Rated 3 out of 5 stars

Had a good experience with the Barnt…

Had a good experience with the Barnt Green office initially. However, had to chase them to arrange a viewing despite leaving a voicemail and sending an email.

10 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for review and we are sorry that you had and issue and thank you for bringing this to our attention we will look into it. Many thanks.

Rated 5 out of 5 stars

The staff at Oulsnam

The staff at Oulsnam, Barnt Green have been absolutely brilliant, when things tarted to become stressful they were there to push things along between parties, and I always trusted them to come back to me when they said they would. The staff were all really friendly and nothing was too much to ask, I would recommend them to anyone thinking of selling their home in and around Barnt Green. Thanks again for all of your support on the sale of my home in Cofton.

22 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5* review. We are pleased to hear you felt supported during the sale of your property.

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