Worse experience ever, i ordered online, they made a mistake and send me the wrong item and when i called to complain they kept telling me we are checking and get back to you and they never did, eac... See more
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Ounass UAE is the Middle East’s Definitive Home of Luxury. Discover the best local and international designers for women, men and kids.
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Selling fake products…
Have now received several fake products from this site which has been reported and confirmed by the original brands.
Dont buy ANYTHING from this site since you most likely get a cheap fake product!!!!!!
Stay away from this site
Stay away from this site. They took my money and the order transaction failed and they said there is no order from your account.I checked with the bank and they confirmed that they took the money.
The dress looks made of China not a…
The dress looks made of China not a luxury dress , I have receive my dress used, with very stinky smell and without iron.
After 10 mails and calls the out come of the deal is 0, terrible experience, I will never recommend, it is a wast of money and time. Not worthy.
Very Fast and Efficient
The website had plenty of variety, I didn't like the shipping cost though.. and they don't have alot of discounts nor free bees However overall experience was great.
Items came in a great packaging and the next day delivery. They do take care of shipping the items in excellent condition.
Terrible system of return
Terrible system of return. Ounass keeps advertising how they can deliver an item in 2 hours, but instead of that, please fix your customer service on exchanges. When you advertise on your website that an item (shoes) should be ordered in our usual size (using your size guide) yet the item is far too small, you should have a system whereas the customer can just have one size larger sent to them asap and take the small one back. Same item, same price, same colour - within your two hours or even same day or even next day. But instead I had to jump over 10,000 hoops to get a human to talk to me only to be told I have to return the shoes WAIT TWO WEEKS for the refund to hit my account, then buy another pair!!!! What an absolute inconvenient way of running an online business! Most inconvenient and most primitive. I have returned the shoes and will not buy any other. With Ounass just buy things you don't have to return, like candles, or lipticks...seems they still have a long way to go in making it more convenient for the customer. Right now, it seems all about convenience to Ounass. Very disappointed.
Very disappointed
Very disappointed. Received a damaged item which Ounass refused to return blaming me for the damage.
Very disappointed!!!
Was excited for my first order. It came less than two hours from the time I ordered it online. Very disappointed to received my item with only dustbag and I was told that they received the item from gucci with only dustbag! The item that I received also showing stitches imperfection and I have to wait 2-3 days to get the replacement. Not happy at all!!! This is going to be my first and last!!!! Order # POU031209921
They delivered my order within 2 hours…
They delivered my order within 2 hours as they said
Amazing experience
Customer service team is very helpful, and they 2 hours delivery option is a life saver for special occasions
Best shopping experience ever!
AMAZING ♥️♥️♥️ Highly recommended…
AMAZING ♥️♥️♥️ Highly recommended everyone the BEST experience in love with this App♥️♥️♥️♥️OUNASS ♥️♥️♥️
One of the greatest experiences I’ve
One of the greatest experiences I’ve, order arrived within 2 hours as promised
Great experience
Great experience. Delivery was sooner than expected. Great product. I recommend.
Amazing Delivery service
I received my order in less than 2 hours!
What a fast deliver service. Loved it ❤️❤️
Thanks Ounass.
Authenticity & Luxury
Authentic products, fast delivery, wonderful packaging cheaper than the store & excellent customer support.
Thank you Ounass for saving me.
Thank you Ounass for saving me.. it was my friend birthday and I forgot to buy her a gift.. Someone at the office mentioned Ounass and I was amazed by the super fast delivery and their gift wrapping.. Thank you Ounass for saving my Day 🖤
Outstanding service ♥️
Loved the fast delivery and the premium packaging of my order.
The Gift note was just perfect 🎁💯🥰
I can truly call it "Home of Luxury"♥️
Thank you Ounass for making my day
Ounass❤️
Best service and super fast delivery , just within 2 hours you can receive the order
Excellent Service
Excellent Service, fast delivery, amazing collection and prices ❤️❤️❤️
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