I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen constr... See more
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Fantastic company and products. I purchased a log swing and it came quickly and in perfect condition. Customer service was great and they even shipped for free. I will definitely be purchasing from th... See more
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I worked with John on ordering our furniture. He was extremely helpful with getting colors right between types of items, and providing more information on specific items. It was a large order for us... See more
Sales rep reached out to ask if I had any questions about what I had put in my cart. I did! They take PayPal, which means I don’t need to risk entering my card numbers on an unfamiliar website. I wo... See more
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Company details
Contact info
Knoxville, TN, United States
- 877-595-8543
- help@OutdoorFurniturePlus.com
- outdoorfurnitureplus.com
4.8
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Awesome customer service
Awesome customer service! Got wrong order shipped and they made it right and went the extra mile to please the customer. Highly recommend. Excellent outdoor furniture in Berlin Gardens.
7 June 2023
Quality table and chairs
Furniture was as advertised. Very sturdy and comfortable. Packaged very well. Took myself (63 y.o. Woman) and a friend about 3 hours to put together the table and four chairs. Everything fit together well, just needed an extra pair of hands! Looking forward to many years of use!
18 April 2023
While our cedar potting bench is nice…
While our cedar potting bench is nice and sturdy, there are a couple of pieces that are splintered so clearly quality control was not 100%. We arranged these so that they do not show but it was disappointing considered the price.
1 May 2023
Reply from Outdoor Furniture Plus
Hi Karen. Did you reach out to let us know that there was a problem? I can't seem to find anything from you. If we need to take care of some wood that is not as it should be, please let us know at help@outdoorfurnitureplus.com and we will absolutely take care of you!
Holly
Great customer service
I placed my order with Holly on the phone. She was professional and made sure I ordered the right slings for my chairs. It was a pleasure speaking with her. Holly is a great representative for your company.
9 May 2023
John was very helpful with my purchase
John was very helpful with my purchase. Can't wait to get my cushions.
1 May 2023
John patiently verified the order and…
John patiently verified the order and ultimately guided me to a better color selection.
1 May 2023
The planter box is well made
The planter box is well made, but your use of spray foam as a packing method is appalling. Wasteful and a hassle to dispose of.
12 April 2023
Reply from Outdoor Furniture Plus
Hi Bonnie.
Thank you for your comment. These planters as well as about a dozen other items we represent are made by a shop in ID that ships them already completed with no assembly or very little assembly needed on your part.
Over the years they have sustained an extreme amount of damage due to the lack of care by the carriers. So that our customer's could receive items in the condition they expect, the hard decision was made to package and ship this way. This was after exhausting a number of other packaging strategies.
We are so sorry for the inconvenience in getting into the box but do hope that you enjoy your planters for many years.
Holly
No discounts on accessories when yo…
No discounts on accessories when yo make a major purchase. could not find a discount code.
14 April 2023
Reply from Outdoor Furniture Plus
Hi Doug. Yes, I'm so sorry for that. We really aren't an accessory company and don't mark our products up enough to give out discount codes. Companies who frequently offer discount codes, mark the product up to cover their costs. If you have questions about your Berlin Gardens order or we can help you at all, please feel free to reach out to us direct by email or phone at help@outdoorfurnitureplus.com or 877-595-8543. We man the phones with trained staff from 8 to 4:30 M-F and would be happy to help you.
Great customer service
Customer service was helpful on some questions that i had. Website is easy to navigate.
28 March 2023
Easy to order
Easy to order. I had questions and customer service was great to answer all of them
21 March 2023
Ordered teak patio set
Ordered teak patio set, received two days later! Two screws missing but emailed and same day have tracking number for replacements. So far, so Great.
15 March 2023
Well built beautiful gate
The gate I ordered arrived in record time. It was packed well for transport. Love my new cedar gate. I can’t wait till spring comes so I can hang it in my garden.
27 February 2023
The communication was great
The communication was great.
There was really no wait time in getting my order.
17 February 2023
John and Holly are great
John and Holly are great. Very efficient . They took care of me right away.
2 February 2023
Purchased a replacement for a table…
Purchased a replacement for a table purchased around 25 years ago. It spent the last ten years with no protection from Northern weather and finally started to go. Two chairs purchased at the same are under an outdoor roof and doing fine. Happy to find the same style is still available.
25 January 2023
I ordered the outdoor chest and the…
I ordered the outdoor chest and the website said it was in stock. I pay and they say, Now April 2023. Amex was processing… not well run company.
23 January 2023
Reply from Outdoor Furniture Plus
Hi Terrence. I'm so sorry that the chest wasn't in stock. I believe that we reached out to you immediately letting you know of the stock issue. If you wish to cancel your order, you can do so. We do not charge your card until your order has shipped. I did look into it and received confirmation from our accountant that your card hasn't been charged. If you'd like to make any changes to your order, please reach out to us direct and we are happy to help. Our number is 877-595-8543.
Good Variety of Products to choose from
Good Variety Products to choose from. Great Product - as expected- delivery on time as promised.
4 January 2023
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