Outdoor Furniture Plus Reviews 

355
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen constr... See more

Rated 5 out of 5 stars

Fantastic company and products. I purchased a log swing and it came quickly and in perfect condition. Customer service was great and they even shipped for free. I will definitely be purchasing from th... See more

Company replied

Rated 5 out of 5 stars

I worked with John on ordering our furniture. He was extremely helpful with getting colors right between types of items, and providing more information on specific items. It was a large order for us... See more

Rated 4 out of 5 stars

Sales rep reached out to ask if I had any questions about what I had put in my cart. I did! They take PayPal, which means I don’t need to risk entering my card numbers on an unfamiliar website. I wo... See more

Company replied

4.8

Excellent

TrustScore 5 out of 5

355 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(355)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is the second review request for item(s) not yet received!!!

This is the second review request email I have received. I have NOT received (weeks passed expected delivery date) the product I’m asked to review. I’m patient and understand the delay but I do find it irritating that there is such a disconnect in the delivery/ review system. I suggest that all review requests be sent AFTER you know the product has been received.
Maureen Dryja

16 May 2022
Outdoor Furniture Plus logo

Reply from Outdoor Furniture Plus

Hi Maureen.
I am so sorry for the trouble and irritation. We have recently moved to a new system and in that process, the review emails for the products is not going out as they should. You will not receive another one. Please feel free to reach out to us direct if we can help you in any way!
Take care,
Holly

Rated 5 out of 5 stars

I talked to a real (and helpful) person!

I called the Order Dept to check stock and availability prior to purchasing some tables. The rep was very pleasant and helpful. After that, I placed an order on-line in just a few minutes. Very easy with Pay-Pal as an option.

13 May 2022
Rated 3 out of 5 stars

The site was easy to use

The site was easy to use . When it came to tracking my order your site was down. Which gave me no idea when the product would arrive.

13 May 2022
Outdoor Furniture Plus logo

Reply from Outdoor Furniture Plus

Hi Laurie!
Yes, you are correct. Our on site tracking is not working as it should. We just moved to a new platform and are working through what system we feel would be best for our clients. At any time, please feel free to reach out to us direct for any question, including eta or tracking information. We are here from 8 to 4:30 EST M-F and happy to help in any way!
Take care,
Holly

Rated 3 out of 5 stars

I am giving three stars because our…

I am giving three stars because our table came damaged and when a replacement table was delivered, Outdoor Furniture would not take responsibility for picking up and disposing of the damaged table. It was too big to be taken by the trash or recycle collectors and too big for our car to take to the dump. Leaving us to take care of their damaged good was not professional.

27 April 2022
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Reply from Outdoor Furniture Plus

Hi there, Cathy.
Yes, unfortunately, when there is damage it's the carrier's responsibility to pick up and we have no way of forcing them to pick it up. Now, in looking at the notes on your order, we were waiting to hear back from you on your conversation with the carrier. We were not intending on leaving you high and dry. Please give us a call as we do have some options that should work for you.
John

Rated 1 out of 5 stars

Did not deliver to where I asked.

Did not deliver to where I asked. They left it at the front of the house and one box fell off the step onto the sidewalk. I then had to carry them to the back door area where I asked that they be dropped off. Nothing was damaged but why give delivery instructions if they are not followed.

25 April 2022
Outdoor Furniture Plus logo

Reply from Outdoor Furniture Plus

Hi Donna. I'm so sorry for your frustration. Do we notate any delivery instructions we receive to the carriers. But as we state in our shipping information on each page of our site, those are not always honored. So happy to hear that nothing arrived damaged and we hope that you get many years of enjoyment out of your POLYWOOD dining chairs.
Holly

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