I needed help with a custom sized gable end vent, and the amazing people at Outdoor Furniture Plus helped put it all together for me and it worked out fantastic! Thank you, Larry Jensen-Jensen constr... See more
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Fantastic company and products. I purchased a log swing and it came quickly and in perfect condition. Customer service was great and they even shipped for free. I will definitely be purchasing from th... See more
Company replied
I worked with John on ordering our furniture. He was extremely helpful with getting colors right between types of items, and providing more information on specific items. It was a large order for us... See more
Sales rep reached out to ask if I had any questions about what I had put in my cart. I did! They take PayPal, which means I don’t need to risk entering my card numbers on an unfamiliar website. I wo... See more
Company replied
Company details
Contact info
Knoxville, TN, United States
- 877-595-8543
- help@OutdoorFurniturePlus.com
- outdoorfurnitureplus.com
4.8
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to navigate web site and to…
Very easy to navigate web site and to place order. It was explained at time of order that there is a long lead time for production and delivery, but this was OK with us because we ordered well in advance of when we would be able to use the furniture in the spring. Delivery estimate was mid-April, and order was delivered April 8.
18 April 2022
Service was outstanding
Service was outstanding. Made calls to the vendor to check stack availability. I was able to get 3 side tables for our new pool when all other sites ad local stores had no inventory.
Call them for all your outdoor needs.
13 April 2022
The customer service was wonderful
12 April 2022
PLANTER WAS GREAT
PLANTER WAS GREAT. WELL BUILT. BUT I WAS THREE SLATES SHORT.I BOUGHT TWO PLANTERS. SO WELL HAVE TO SEE HOW THE SECOND TURNS OUT.
11 April 2022
Reply from Outdoor Furniture Plus
Hi Charles. Thank you so much for your review. If you are short on slats on the second one and you need them, please reach out to us direct at help@outdoorfurnitureplus.com. I don't know if there has been a design change and the assembly instructions weren't updated or not. But we certainly want you to have a complete planter!
Excellent customer service!!!
Excellent customer service!!!
One piece of our order didn’t arrive with the rest. According to their records it was shipped, but somehow it never made it here. I spoke with a super nice representative and they promptly (and I mean PROMPTLY) sent a replacement. We recently bought a fixer-upper home and more often than not we’ve had problems with customer service. It’s so refreshing to work with a company that does the right thing!!!
9 April 2022
Holly in customer service was…
Holly in customer service was outstanding…. She was very professional and helpful in answering all of my questions. Very pleasant experience…
6 April 2022
Excellent Customer Service!
From the moment I contacted Outdoor Furniture Plus, not only was the response quick, but the follow up was excellent.
Thank you Holly, for a great experience and excellent customer service!
29 March 2022
Easy to put together
The video that demonstrated how easy it is to put swing together really sold me!
27 March 2022
Great service
Great service
Answering all questions pleasantly
Can’t wait to receive table and chairs
Teresa B
24 March 2022
A very nice quality swing.
A very nice quality swing. A fair price. FAST shipping. Very pleased
21 March 2022
Website easy to use and check out was…
Website easy to use and check out was simple to use. Received a quick response email with all forthcoming info on my order.
20 March 2022
1) when I search by product #initial impressions are not great
1) when I search by product #, I shouldn’t have 133 results. That’s the entire point of searching by product number right?
2) The spelling and grammar of your emails is pretty embarrassing and does not show professionalism
3) asking for a review before I am even given a shipping notification is pretty gutsy in assuming I would be truthful in the review
18 March 2022
Reply from Outdoor Furniture Plus
Hi There. Thank you so much for your comments. Just this week, we moved to a new platform and are working through some things so your comment about the number of search results is very timely. What item number were you looking for, if I might ask? This could help us in regards to correcting the system.
In regards to the spelling/grammar, if you would be willing to share with us which email your are referring to, that would also be helpful to us.
And then the review is an automatic thing from Trustpilot. This is for service only and not a product review request. You will receive another one in a few weeks once you have received your item to give that review, if you wish.
Feel free to reply here if you don't mind sharing information on the above or feel free to email us at help@outdoorfurnitureplus.com.
Have a great weekend.
Holly
The webpage was easy to navigate
The webpage was easy to navigate. Prices were very reasonable. Product appears to be of fine quality..
11 March 2022
Wonderful experience.
10 March 2022
We received the table that connects to…
We received the table that connects to the two chairs we purchased for our patio. We expected this to come in early spring with one of the chairs we ordered. Just got the table but no reason to need the chair just yet. We have room in our shed for the table top and are looking forward to getting into spring so that we can set up our patio! This is very nice quality furniture. It will last us a long time.
7 March 2022
The staff at Outdoor Furniture Plus are great!
The staff at Outdoor Furniture Plus are very helpful!! And their product lines are high quality.
7 March 2022
It was easy to find what I was looking…
It was easy to find what I was looking for and purchased
7 March 2022
The web site was easy to navigate
The web site was easy to navigate. The staff was friendly and responded right away if I had any questions or concerns... excellent customer service!
6 March 2022
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