Great service! When we moved to our house we had an unfinished raised patio (just concrete) with a wooden balustrade that blocked the view. We decided to have a resin bound surface laid and the balu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
OMG have been incredible - from start to finish, from quote to completion the experience has been faultless and nothing was too much trouble. Prompt and responsive, helpful and creative Ed and his t... See more
Company replied
From start to finish, dealing with OMG has been a pleasure. Please could you pass on our thanks to the lads for the outstanding work that they did on the gates and the steps, to say we were impressed... See more
Company replied
What a fantastic company to use from the first visit from Ed to final visit by Rob and Nathan who carried out the works on my resin driveway and pathways also the lovely Naomi was on hand all... See more
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Company details
Written by the company
Outdoor Makeover Group delivers the highest quality outdoor home improvement installations throughout Cornwall and Devon. We are a family run business, with over 45 years combined experience in the industry and we are dedicated to offering a personal touch to all projects - all of our projects include a full project management service that puts the customer first. From resin bound driveways to composite decking, timber fencing to garden landscaping, we do it all. Get in touch today for your FREE quote to start bringing your dream to reality.
Contact info
Unit 1 Trebursye Business Park, PL15 7ES, Launceston, United Kingdom
- 0800 593 1166
- info@outdoormakeovergroup.co.uk
- outdoormakeovergroup.co.uk
4.8
Excellent
115 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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An excellent service
An excellent service provided by Devon, Junior and Nathan who laid our resi bonded aggregate drive very professionally. Our neighbours are now very envious.
Also the office and admin staff who were always polite, helpful and courteous.
We would have no hesitation in recommending OMG to any one needin an oudoor makeover.
Gill Wilson
17 September 2024
Unprompted review
Reply from Outdoor Makeover Group
Hi Gill,
Thank you so much for your glowing review! We're thrilled to hear that you were impressed with the service provided by Devon, Junior, and Nathan. It's always our aim to deliver professional and high-quality workmanship, and we're delighted that your new resin bonded aggregate drive has caught the eye of your neighbors.
We also appreciate your kind words about our office and admin staff. Ensuring a courteous and helpful experience for our customers is a top priority for us, and it's wonderful to know that this was reflected in your experience.
Your recommendation means the world to us, and we're so pleased to have had the opportunity to assist you with your outdoor makeover. Should you need anything else in the future, please don't hesitate to reach out.
Warm regards,
The OMG Team
Professional company from start to…
Professional company from start to finish!
The surveyor, Oli, was so helpful to us in deciding what fencing solution would work best for us, nothing was too much trouble.
The guys who put up our fence were brilliant, skilled workmen, professional and courteous throughout.
The fence is fantastic, just what we were looking for. We will definitely use OMG again and wouldn't hesitate to recommend them.
29 August 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Oli was able to assist you in finding the perfect fencing solution and that our installation team impressed you with their skill and professionalism. Your satisfaction is our top priority, and it’s incredibly rewarding to know we’ve met your expectations. We truly appreciate your kind words and your intention to use our services again. Your recommendation means the world to us, and we look forward to the opportunity to work with you in the future. Thank you for choosing OMG!
An Excellent Job
Really, really pleased with the work the boys have done, turned up on time, and have done a superb job on our fence. Highly recommed OMG.
21 August 2024
Unprompted review
Reply from Outdoor Makeover Group
Paul, Thank you so much for your wonderful review! We are thrilled to hear that you are pleased with the fence work and that our team met your expectations with punctuality and excellence. Your recommendation means a lot to us, and it’s great to know that our efforts have made a positive impact. We remain committed to delivering high-quality products and exceptional customer service. Should you need any more assistance or have future projects, don't hesitate to reach out. We're here to help!
Wonderful Service from OMG
I first met OMG surveyor, Ed, a year ago when he came to quote for installing a new composite deck in our small, urban garden. I learned a lot from him, not least that OMG use composite made from recycled materials that are also re-cyclable.
Once in a position to proceed, my husband and I made an appointment to visit OMG’smpressive showroom at Trebursye where we were welcomed by Ed who patiently answered all our questions. Having been impressed by the efficient communication from the Admin team, Alicia and Naomi, seeing examples of the product and other OMG projects, and Ed’s honest and competent approach we felt we were in safe hands and placed our order, expecting a lead time of about 8 weeks. I was delighted when Ed said our deck could be fitted in a slot which had become available about a week later. Gabe and Liam, our installers, were expert and very polite. Our neighbour commented on how impressed he was by their professional and focused way of working. I had also been impressed by seeing the responsible way the OMG fitters drive their vehicles around. You never know who’s watching and listening! A small oversight was immediately rectified with sincere apologies.
We are delighted with our new deck which is small but smart and needs no maintenance apart from cleaning with water. It makes it a pleasure to look out onto and spend time in our little garden. I would not hesitate to recommend OMG who provide a kind and efficient service from start to finish.
9 August 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to share your experience with OMG. We're thrilled to hear that Ed, along with our showroom and admin team, exceeded your expectations and made the process smooth and enjoyable. It's wonderful to know that you are delighted with your new composite deck and that our installers, Gabe and Liam, made a positive impression with their professionalism. We take great pride in our products and the service we provide, and it's rewarding to hear how much you enjoy spending time in your garden. Your recommendation means the world to us, and we’re grateful for your kind words. If you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing OMG!
Amazing Teamwork and Beautiful Results
The team work which went into every aspect of my drive and patio makeover was admirable. The professionalism and care was a pleasure to be treated with. I am extremely happy with the gorgeous resin drive and Indian sandstone patio. I find it a pleasure to look at and be surrounded by it in my home. It has made a huge difference to my outlook and outdoor space. The project began in early July and completed on 22 July. Thank you OMG!
22 July 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your wonderful review! We are thrilled to hear that you are extremely happy with your new resin drive and Indian sandstone patio. It’s great to know that the professionalism and care our team put into the project made a positive impact on your experience. Your satisfaction is our top priority, and we’re delighted that the makeover has enhanced both your outdoor space and outlook. Your kind words and support mean the world to us. Thank you for choosing OMG, and we hope you continue to enjoy your beautiful new surroundings!
Very professional company
Very professional company, great showroom where you can see and choose the exact product you require. Great communication throughout the survey and estimation, listening and taking into consideration the customers concerns and preferences. Well trained and knowledgeable tradesmen carrying out clean and precise construction. Absolutely first class company.
24 July 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words and detailed review! We're thrilled to hear that you had a positive experience with our company. Our team takes great pride in maintaining a professional atmosphere, both in our showroom and on-site, and it's wonderful to know that our efforts are appreciated.
We always strive to listen to our customers' needs and provide clear communication throughout the entire process. It's also gratifying to hear that our tradesmen's expertise and attention to detail left a lasting impression. Your feedback truly embodies what we aim to achieve, and we're grateful for your recognition of our commitment to quality and customer satisfaction.
Thank you once again for choosing us. If you have any future needs or questions, please don't hesitate to reach out.
I cannot recommend OMG enough.
I cannot recommend OMG enough. After an initial visit, a quote was supplied within 24 hours and work commenced within 4 weeks. All staff are caring, friendly and professional. Communication was great from the outset and they understood exactly what I was looking for. The patio is fantastic. Thank you so much.
24 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your glowing review! We're thrilled to hear that your experience with OMG was so positive. It was our pleasure to ensure timely and efficient service, from the initial visit to the completion of your new patio. Our team takes great pride in understanding and fulfilling our clients' visions, so your kind words about our communication and professionalism truly mean a lot. We're delighted that you're enjoying your fantastic new patio. Thank you again for choosing OMG!
Excellent company to work with
Excellent company to work with, very obliging, friendly and quick to respond to any issues that arise. Great team of men working on site and they made an excellent job of our balustrade.
26 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience working with our team. Our goal is always to be obliging, friendly, and responsive to any issues that arise. We're glad to know that you are satisfied with the job we did on your balustrade. Your feedback truly means a lot to us. Thank you for choosing our company!
What an enormous transformation
What an enormous transformation, can't fault the workmanship at all, every step of the way from quote to finish the team have been absolutely brilliant, professional and quick giving the awkward position of our driveway.
Thankyou OMG we love it
21 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your glowing review! We're thrilled to hear that you're pleased with the transformation and our workmanship. Our team always strives to deliver professional and efficient service, even in challenging situations like your driveway. Your satisfaction is our top priority, and we're delighted that you love the results. Thank you for choosing us!
Resin driveway
Our project, to reform our driveway with a resin finish, was completed today. The project was well organised from start to finish. Tradesmen and materials arrived on time, the guys were hard working, polite and considerate and have done a terrific job. We are very happy customers and wouldn't hesitate in recommending this company.
20 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words and taking the time to leave such a wonderful review! We are thrilled to hear that you are pleased with your new resin driveway. It's fantastic to know that our team was punctual, hardworking, and professional throughout the project. Your satisfaction is our top priority, and we're delighted that you wouldn't hesitate to recommend us. If you need any further assistance or have any future projects in mind, don't hesitate to reach out. Enjoy your beautiful new driveway!
Garden transformation
From start to finish communication was excellent. Ed proposed some great ideas from his site visit and Alicia hosted us superbly when we visited the showroom to choose colours and textures for our decking. The build team of Liam and Jordan were prepared to go the extra mile to ensure the finished product met our expectations. We are thrilled with our new decking areas which have totally transformed our garden. We would highly recommend Outdoor Makeovers for their professionalism, reliability and attention to detail.
12 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words and thoughtful review! We're delighted to hear that your experience with Outdoor Makeover Group was so positive from start to finish. It's wonderful to know that Ed's ideas and Alicia's showroom assistance helped bring your vision to life with the perfect colours and textures. Liam and Jordan will be thrilled to hear they went the extra mile to meet your expectations. We’re glad to have transformed your garden into a space you love, and we truly appreciate your recommendation. Thank you again for choosing Outdoor Makeover Group
It is refreshing to engage with a…
It is refreshing to engage with a company that from start to finish has been great at communication, focused on the customer and delivered an excellent service. OMG have delivered a great outcome for me and I would certainly have them on my "go to" list for my next project.
7 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words! We are thrilled to hear that your experience with OMG has been positive from start to finish. Providing excellent service and maintaining strong communication are top priorities for us, and we're delighted that we could deliver a great outcome for your project. We appreciate your trust and look forward to being your "go to" company for future projects.
Resin Driveway.
Having used OMG for our decking we were confident that they would do a good job with our Resin Driveway.
Ed came to talk about the project, and Alicia kept us updated, and was there to answer any questions.
The two teams involved were polite and professional. We are delighted with the result, and have had lots of positive comments on how lovely it looks.
Thank you again OMG for a great job.
28 May 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you for sharing your experience! We're thrilled to hear that you're pleased with your new Resin Driveway and that our team, including Ed and Alicia, provided the support and communication you needed throughout the project. It's wonderful to know that our polite and professional teams made a positive impression and delivered results that have garnered such lovely comments. We appreciate your continued trust in OMG and look forward to working with you again in the future.
Excellent service from a professional organisation
Excellent service from Ed who made a site visit to discuss what we wanted and through Alicia who kept us up to date with scheduling to the guys who completed the job. I have no hesitation in recommending OMG for your garden project large or small. We our delighted with the work completed today.
6 June 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Ed, Alicia, and our entire team. It’s great to know that our site visit, scheduling updates, and job completion met your expectations. Your recommendation means a lot to us, and we're delighted that you're pleased with the work completed on your garden project. If you have any future projects or need further assistance, don't hesitate to reach out. Thanks again!
Pet Smart Artificial Lawn Back & Front
OMG we’re polite, professional, hardworking, quick and skilled. I could not be more pleased with the final look of the makeover. I would definitely recommend and use again.
24 May 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your glowing review! We’re thrilled to hear that you were pleased with our polite, professional, and hardworking team. Your satisfaction with the final makeover means the world to us. We look forward to the opportunity to work with you again in the future and truly appreciate your recommendation!
A great service from start to finish
A great service from start to finish, from initial contact to finished product. The team were promt, friendly,and knowledgeable working in rain on the second day to finish the job. Thanks to Alicia and the team for a job well done. Dave@Kate Miller.
29 April 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to share your positive experience with our service! We're delighted to hear that you found our team prompt, friendly, and knowledgeable, and that even the rain couldn't stop us from delivering a job well done. Alicia and the rest of the team truly appreciate your kind words and are thrilled to have been able to assist you from start to finish.
Should you need any more assistance or have another project in mind, please don't hesitate to reach out. We look forward to the opportunity to work with you again!
Reply from Outdoor Makeover Group
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that our work has made a significant difference for you. Our team takes great pride in delivering results that not only meet but exceed our clients' expectations.
Should you have any more projects or need further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again!
Wonderful company and service
Well fantastic service and company from start to finish on my garden makeover, my husband and I are so delighted with our beautiful makeover by OMG , from start Ed doing a survey and explained to me clearly on what was possible to do, then on to the workmanship and hard working men of Eli and Liam who have done a fantastic job , and not forgetting the charming lovely lady Alicia office who helped me all payments, and I did notice a few scratches on decking and emailed Alicia no questions asked replaced new Deck boards with in 48 hour's, truly amazing workmanship recommend this company to anybody.
One very happy customer 😁
Bev Cross x
16 April 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to share your wonderful experience with OMG! We are absolutely thrilled to hear that you and your husband are delighted with your garden makeover. It was a pleasure for Ed, Eli, Liam, Alicia, and the entire team to bring your vision to life.
We always strive to deliver clear communication, exceptional workmanship, and attentive customer service, so knowing we hit the mark from start to finish means the world to us. Plus, addressing the decking issue swiftly is just part of our commitment to ensuring your complete satisfaction.
Your recommendation is the highest compliment we could receive, and we’re so grateful for your support. Enjoy your beautiful new garden, and please don’t hesitate to reach out if there’s anything else we can do for you in the future.
A great service from beginning to end
A great service from beginning to end.
They listened exactly to what I needed, including wheelchair accessible doorways .
The team arrived on time and worked quickly, the first day in pouring rain.
The new Patio looks great, the whole area looks much bigger and lighter. I can’t wait for the sun to shine , so I can be outdoors.
10 April 2024
Unprompted review
Reply from Outdoor Makeover Group
We're incredibly grateful that you took the time to leave us this fantastic review. Hearing that our service from beginning to end met your needs, especially regarding the wheelchair-accessible doorways, fills us with pride. Our team is dedicated to listening and adapting to our customers' unique requirements, and your satisfaction is our top priority.
Despite the challenges posed by the weather, we're glad our team's commitment to timely and efficient work shone through. It's wonderful to know that the new patio not only looks great but also enhances the area, making it appear bigger and brighter.
We share in your excitement for sunny days ahead, where you can fully enjoy your outdoor space. Should you need any more assistance or have another project in mind, please remember, we're just a call away. Enjoy every moment outdoors on your new patio!
Great service
Great service. From initial contact, to quote, to install. Just perfect and transformed my garden from a bog to perfect!
11 April 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words and for taking the time to leave us this wonderful review. We're absolutely thrilled to hear about your positive experience with our service, from the initial contact right through to the installation. Transforming gardens is our passion, and knowing we've turned your garden from a bog to perfection truly makes our day!
Our team takes great pride in their work, and it's always rewarding to hear when their efforts have made such a positive impact. We believe that every garden has the potential to be a perfect sanctuary, and we're so glad to have brought that vision to life for you.
Should you have any future gardening needs or questions, please don't hesitate to get in touch. We'd love to help you continue to enhance your outdoor space. Enjoy your transformed garden!
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