Great service! When we moved to our house we had an unfinished raised patio (just concrete) with a wooden balustrade that blocked the view. We decided to have a resin bound surface laid and the balu... See more
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Review summary
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Reviews shaping this summary
OMG have been incredible - from start to finish, from quote to completion the experience has been faultless and nothing was too much trouble. Prompt and responsive, helpful and creative Ed and his t... See more
Company replied
From start to finish, dealing with OMG has been a pleasure. Please could you pass on our thanks to the lads for the outstanding work that they did on the gates and the steps, to say we were impressed... See more
Company replied
What a fantastic company to use from the first visit from Ed to final visit by Rob and Nathan who carried out the works on my resin driveway and pathways also the lovely Naomi was on hand all... See more
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Company details
Written by the company
Outdoor Makeover Group delivers the highest quality outdoor home improvement installations throughout Cornwall and Devon. We are a family run business, with over 45 years combined experience in the industry and we are dedicated to offering a personal touch to all projects - all of our projects include a full project management service that puts the customer first. From resin bound driveways to composite decking, timber fencing to garden landscaping, we do it all. Get in touch today for your FREE quote to start bringing your dream to reality.
Contact info
Unit 1 Trebursye Business Park, PL15 7ES, Launceston, United Kingdom
- 0800 593 1166
- info@outdoormakeovergroup.co.uk
- outdoormakeovergroup.co.uk
4.8
Excellent
115 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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A fantastic service from start to…
A fantastic service from start to finish. We were kept informed at all stages of the work. Liam and Eli worked nonstop in terrible weather conditions and completed our new deck early to a wonderful standard. Everything was taken away at the finish, we are really pleased with the final result. Excellent customer service. I would highly recommend.
2 April 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our service fantastic from start to finish. Keeping you informed at every stage is a top priority for us, as we believe transparency is key to a great customer experience.
Hearing that Liam and Eli's dedication shone through, even in less-than-ideal weather conditions, truly makes us proud. Their commitment to not only meet but exceed expectations by completing your new deck early—and to such a high standard—is exactly what we aim for.
We're also glad to know that the cleanup process met your satisfaction, leaving you with nothing but a wonderful new deck to enjoy. Your kind words about our customer service mean a lot to us, and your high recommendation is greatly appreciated.
Should you need anything in the future or have another project in mind, we'd be more than happy to assist. Thank you for choosing us for your decking needs—we hope you enjoy your new outdoor space for many years to come!
Highly recommend
Punctual, professional, friendly, knowledgeable. The team worked in very challenging weather, finished on time and did a great job. Very highly recommended.
2 April 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! It's truly heartening to hear that you noticed and appreciated our team's dedication to punctuality, professionalism, and friendliness. We always strive to be knowledgeable and efficient, no matter the challenges - including the weather. Knowing that we've successfully delivered on time and met your expectations means the world to us. Your recommendation is the highest compliment we could receive. Thank you for trusting us with your project, and we look forward to serving you again in the future!
An Outstanding Company.
What an outstanding & professional company. From the first contact with Alicia & visit from Ed it was obvious they cared about the customer & would do nothing short of a perfect job. Even with the atrocious weather most days our artificial grass replacement & our extensive resin makeover was meticulously planned & executed by the two teams working together on the only two decent days for the week. Existing grass disappeared while the resin prep was done leaving the rest of the day for the resin makeover which was then dry for the grass team to walk down the drive & install the new grass the next day. Still amazed it all got completed to perfection before todays snow, thunder, hail & more torrential rain. When you’re having expensive work done OMG certainly provides the service & care you want. Well done all.
26 March 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your glowing review! We are absolutely thrilled to hear about your positive experience with our team. Alicia, Ed, and the rest of our dedicated crew take immense pride in their work, and it's wonderful to know that their commitment to excellence and customer satisfaction shone through, despite the challenging weather conditions. Completing your artificial grass replacement and resin makeover to perfection, right before the unpredictable weather hit, was as important to us as it was to you. We're delighted to have met your expectations for high-quality service and care. Your satisfaction is our top priority, and reviews like yours make all the hard work truly worthwhile. Thank you for choosing us for your outdoor makeover needs, and please don't hesitate to reach out for any future projects. Well done indeed to you for envisioning such a beautiful transformation, and thank you for trusting us to bring it to life!
What a fantastic service!
What a fantastic service. OMG are a very professional outfit. Alicia and Ed in the office cannot do enough to make the service as seamless as possible. Our quote was received on the same day the survey was completed! Works then started shortly after and the site teams could not be anymore polite and helpful. They could not do enough for you to make your dream a reality, they also left our property as they found it i.e tidy. Minor changes were made to our design by the site teams to give us a better finish, the final finished product with these changes is far better than we could have imagined. I would definitely recommend OMG to everyone I know and get them back to complete any other works to our property.
22 March 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your glowing review! We're thrilled to hear that Alicia, Ed, and our site teams exceeded your expectations and made your experience with us truly seamless and enjoyable. It's always our goal to deliver exceptional service, from the moment we conduct our survey to the final touches on your project. Hearing that the adjustments we suggested enhanced the final result is incredibly rewarding for us. We're committed to leaving every property tidy and ensuring that our clients' dreams are realized, just as we did for you. Thank you for choosing OMG, and for taking the time to share your positive experience with others!
Fantastic customer service!
Fantastic customer service before and during the driveway work. Great value for money - it was a big job and it looks great.
12 February 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a fantastic experience with our customer service team and are satisfied with the value and outcome of your driveway project. Our team strives to ensure every aspect of the process, from initial consultation to the completion of work, exceeds our customers' expectations. It's great to know we've achieved that with your project. Enjoy your new driveway, and please don't hesitate to reach out to us for any future projects or needs. We look forward to serving you again!
New decking in just one day!
OMG replaced our existing wooden decking with grey composite in just one day. The whole team worked efficiently and professionally to complete the job on time.
We now have a beautiful new decking to enhance our garden and outdoor living space
Would thoroughly recommend OMG
2 February 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're pleased with your new grey composite decking and that our team could accomplish the transformation in just one day.
At OMG, we take pride in our efficiency and professionalism, and it's always rewarding to hear when our customers notice. We're glad that we could enhance your garden and outdoor living space, bringing you joy and a place to make wonderful memories.
Your recommendation means the world to us and to our entire team. We look forward to serving any future needs or projects you may have.
Thank you once again for choosing OMG for your outdoor makeover.
Excellent quality
From start to finish, this company was a pleasure to deal with. My initial enquiry was made on a Saturday afternoon of bank holiday weekend. I didn't expect anyone to contact me before the following Tuesday, however, a lovely lady called Alicia rang me to arrange a visit from their team. Within a few days Ed visited me and measured up the work I requested and gave me a quote which included all incidental work. When I was happy to go ahead, Alicia gave me a date and gave me the names of the people who would carry out the work. Ely and Shane carried out the work. They were polite and respected my property. Unfortunately, they were unable to finish the job as they didn't have enough materials with them, but a colleague made a special trip and completed the work before 7pm the same evening. I would happily use this company again and will recommend them to family and friends. A very professional and friendly company providing a quality service.
26 January 2024
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to share your experience with us! We're overjoyed to hear that our team, especially Alicia, Ed, Ely, and Shane, provided you with a service that not only met but exceeded your expectations.
Our aim is to deliver top-notch service, even on days when others are not available, so knowing that we were able to assist you during the bank holiday weekend and arrange everything promptly for you is incredibly gratifying.
We apologize for the small hiccup regarding materials, but are pleased that everything was resolved swiftly. Your kind words are a testament to the dedication our team has to ensure a smooth and respectful process from start to finish.
Your recommendation to family and friends means the world to us, and we're excited at the prospect of serving you again in the future!
Outstanding.
OMG have completed a resin makeover on our driveway which was in a very poor state. We are absolutely delighted with the result, it's so smart and a really lovely finish. The service we had from the first email was outstanding - Ed, Alicia, Gareth, the resin team all kept us up to date, answered any concerns quickly and were thoroughly professional, polite, helpful and friendly throughout the process. The result has definitely added kerb appeal to our property and has changed an uneven, messy and muddy driveway to a smart and easy to maintain one.
25 January 2024
Unprompted review
Reply from Outdoor Makeover Group
We are thrilled to hear that your driveway transformation with OMG has left you absolutely delighted! Our team takes great pride in breathing new life into spaces, and it's fantastic to know that the resin makeover has given your property a fresh and impressive kerb appeal.
It's always our goal to maintain clear, professional communication, and provide helpful service from start to finish. Ed, Alicia, Gareth, and the entire resin team will be so pleased to receive your compliments on their attentive and friendly approach.
Enjoy the smart, easy-to-maintain finish, and rest assured, we're here for any future projects or queries you might have!
Thank you for trusting us with your driveway, and for taking the time to leave such a glowing review.
Very pleased
Very pleased with OMG from start to finish. Work was completed with minimum of fuss and result of garden makeover was as expected. Only quibble was road entrance left a bit muddy.
11 January 2024
Unprompted review
Reply from Outdoor Makeover Group
Hi Chris
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you were pleased with our services from start to finish and that your garden makeover met your expectations.
We sincerely apologize for any inconvenience caused by the muddy road entrance. Our team always aims to ensure all aspects of our work, including clean-up, are executed with the utmost care. Your feedback is valuable and we will certainly take it into account for future projects to ensure we provide an even better experience.
Thank you for choosing Outdoor Makeover Group, and we hope to have the opportunity to work with you again in the future!
Best Regards,
The OMG Team
First class work from OMG
Very pleased with my dealings with OMG, the work they completed (railings around patio & back step) was excellent, first class service from this company.
12 January 2024
Unprompted review
Reply from Outdoor Makeover Group
Hello Peter,
Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with the railings we installed around your patio and back step. At Outdoor Makeover Group, we always strive to offer first-class service to our customers, and your feedback validates our efforts.
We hope you enjoy your new outdoor space and look forward to serving any of your future outdoor makeover needs. If you have any other projects in mind, please feel free to contact us at any time.
Best Regards,
The OMG Team
OMG completed a resin drive for us
OMG completed a resin drive for us. The service provided was fantastic from start to finish.
From our initial enquiry through to completion they were extremely professional and friendly.
Alicia kept us up to date with every step and the team that carried out the works were courteous and hardworking.
Our drive looks amazing!
Would highly recommend OMG
4 October 2023
Unprompted review
Reply from Outdoor Makeover Group
Hi Jo,
Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you had an excellent experience with OMG. Alicia and our team take great pride in their work, and it's rewarding for us to hear such positive feedback about them.
Your satisfaction is our top priority, and we're thrilled to know that we were able to exceed your expectations with your new resin drive. Your kind words and recommendation mean a lot to us.
We look forward to having the opportunity to serve you again in the future.
Fantastic experience from start to finish
From our first contact with Ed at OMG our decking makeover has been a brilliant experience. Alicia in the showroom was very helpful and knowledgeable. The two young men Eli and Gabe who dismantled and re fitted our new decking were very professional and worked really hard through awful weather. Nothing we asked for was too much trouble and everything was done to our complete satisfaction.No hesitation in recommending OMG for your outside projects. Will definitely use them again. Pam Franklin
10 October 2023
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for taking the time to leave this amazing review, Pam! We're thrilled to hear that your experience with Outdoor Makeover Group (OMG) from start to finish was fantastic.
We truly value our team members, and we're glad that Ed, Alicia, Eli, and Gabe provided such helpful and professional service throughout your decking makeover. It's great to know that they went above and beyond to ensure everything was done to your complete satisfaction, even in challenging weather conditions.
Your recommendation means a lot to us, and we appreciate your trust in OMG for your outside projects. We look forward to the opportunity to work with you again in the future. Should you have any further needs or questions, please don't hesitate to reach out.
Thank you once again, and have a wonderful day!
Best regards,
The OMG Team
We had our new patio and pavement done …
We had our new patio and pavement done by OMG almost 6 weeks ago and loving it more every day despite the miserable weather. Cannot praise the whole process enough. Alicia was always so helpful, surveyor Ed picked the most perfect match in paving slabs to compliment our house, the 2 hardworking men who did the work were thorough, paid attention to detail and were determined to carry on in the heavy rain to ensure the job was complete in good time. All in all within one month of accepting the quote, we had our perfect patio.
4 July 2023
Unprompted review
Reply from Outdoor Makeover Group
Thank you so much for your wonderful review on Trustpilot! We're absolutely thrilled to hear that you're loving your new patio and pavement. It really means the world to us to know that our team's hard work and dedication has resulted in such a fantastic outcome.
Alicia, Ed, and our hardworking crew will be delighted to hear your kind words. Their commitment to delivering high-quality service is truly reflected in your feedback. Despite the challenging weather conditions, it was their top priority to ensure your project was completed on time and to the highest standard.
We're also very glad to hear that Ed's choice of paving slabs perfectly complements your home. Our goal is always to enhance the beauty of our customers' homes, and it sounds like we've achieved that with your project!
Once again, thank you for taking the time to share your positive experience with OMG. Your satisfaction is our utmost reward. If you have any further home improvement needs in the future, we would be more than happy to assist.
Highly recommended
Ed and Alicia were both very knowledgeable, helpful and accommodating throughout the process of choosing, agreeing and organising for our resin driveway.
The team of installers did an amazing job. The finish was professional, tidy and very pleasing to the eye.
Thanks to all the team. Highly recommended.
4 August 2023
Unprompted review
Reply from Outdoor Makeover Group
Hi Cathy
A big thank you from all of us at Outdoor Makeover Group for your review. We project manage all our projects to give customers peace of mind from start to finish and we're pleased you have appreciated this approach.
Your resin bound driveway looks stunning and with its permeable nature will mean no puddles! Should you need anything else, please don't hesitate to get in touch.
Tremendous service from start to finish
Tremendous service from start to finish. Extremely friendly and professional workforce and also very knowledgeable. My decking and pea gravel makeovers look amazing and I am extremely satisfied. Would have no hesitation in recommending. Am starting saving for my next project.Big thanks.
18 July 2023
Unprompted review
Reply from Outdoor Makeover Group
Hi Paul,
Thank you for your review. We pride ourselves on using only highly skilled professionals for our projects and we're delighted you have recognised this.
Your composite decking and resin bound makeovers look fantastic and are the perfect low maintenance finish for your garden - we even have a great photo of your dog relaxing on the new decking bench.
We can't wait to come back and do more work for you. Thank you once again for choosing Outdoor Makeover Group.
I first heard about OMG via their…
I first heard about OMG via their advert on the radio whilst doing the school run on a Monday morning. I called shortly afterwards and Ed came to do a site visit a couple of days later, we received a fair priced quote the same day.
The job, a new drystone retaining wall and patio, was performed with the same efficiency. The guys arrived on the agreed date at 0740 on a Monday morning and by 0745 were already on the tools. They worked incredibly hard and quickly and left the site clean and tidy at the end of each day. Ed returned the following week to top up the pointing and the wok done has transformed our house.
All in all I could not recommend highly enough, easy to deal with, fast, friendly and work finished to a high standard.
5 June 2023
Unprompted review
Reply from Outdoor Makeover Group
Thank you for taking the time to share your positive experience with OMG. We're delighted that our radio advert led you to us and that we were able to meet your expectations.
We appreciate your kind words about Ed's prompt site visit and fair quote. It's great to hear that our team's efficiency, hard work, and commitment to cleanliness made a strong impression on you.
We are thrilled to know that our work on the drystone retaining wall and patio has transformed your house. Hearing that you found us easy to deal with, fast, friendly, and that our work was finished to a high standard truly makes our day.
Your strong recommendation means a lot to us. Thank you once again for choosing OMG, and we look forward to the possibility of working with you in the future.
OMG!
OMG! Outdoor makeover group are amazing!
Such a positive experience from start to finish for my composite decking. Literally cannot fault- polite, on time, professional, courteous and it looks fab!
What I appreciated more than anything was the communication and honesty from start to finish. I knew where I was, what was happening, how much I needed to pay etc
I would absolutely recommend OMG and I will definitely be using them again.
Many thanks😊
14 June 2023
Unprompted review
Reply from Outdoor Makeover Group
Thank you for this great review. We always put the customer first and we’re delighted with how pleased you are with your new composite decking - it looks beautiful!
Our team pride themselves on delivering first class customer service and we’ll be sure to let them know about your feedback.
We’re ready and raring to go with any future projects you’d like to explore.
Superb
Superd driveway fitted Customer Service from Ed Alicia Ben and Nathan excellent..
From first contact with Company driveway laid within two weeks.
16 June 2023
Unprompted review
Reply from Outdoor Makeover Group
Hi Sandra, thank you for your positive review. We’re delighted that you are pleased with our service and hope you enjoy your new resin bound driveway.
We pride ourselves on an efficient service and we appreciate your kind words.
OMG have this week replaced our deck…
OMG have this week replaced our deck which was rotten, I can not recommend them highly enough. Troy and Gabe completed the work in a professional manner, they were very friendly and answered any questions we had. We got concerned when they discovered that they has been sent the wrong parts to complete the job but the were calm and assured us that they would fix it and it would only cause a short delay and they were true to their word. I would highly recommend them.
13 June 2023
Unprompted review
Reply from Outdoor Makeover Group
Thank you for your kind words Dawn. We have passed your feedback onto our team.
We hope you enjoy your new charcoal composite decking and thank you for recommending us.
Recommended
It was with some trepidatton we contacted OMG for a quote, amongst others, for work involved in replacing our rotting wooden decking. We need not have been concerned.From Ed who provided a swift response to our request for a quote, to Troy who did, with a bit of assistance, the main work. His approach was so friendly, and he was a pleasure to meet. The work was carried out in a very professional manner from dismantling the old wooden deck to the installation of the new compoite. On the basis of our experience, we would have no hesitation in recommending OMG.
9 June 2023
Unprompted review
Reply from Outdoor Makeover Group
We appreciate your kind words regarding Ed's swift response to your quote request as well as Troy's friendly approach and professional workmanship. We are proud of our team and their commitment to delivering quality work with a customer-first approach.
We are also grateful that you would recommend our services to others based on your experience. It is our highest priority to ensure our customers are satisfied and happy with the work we provide.
Thank you again for choosing OMG, and we hope to have the opportunity to work with you again in the future.
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