Outfox Energy Reviews 52,444

Sadia was very helpful with my questions and gave me helpful information regarding my tariff questions.

The person I spoke to in my previous phone call about the tariffs did not help regarding my questions.

Sadia was extremely helpful.

Jayne listened to my queries and answered them fully in a polite and professional manner

Sadia answered my call quickly, and was very competent and professional. M direct debit matter was rapidly resolved in line with my expectations.

Very quick response by MonaLisa in Customer Services, managed to get what I wanted to do in under 3 mins

I got a prompt reply from Wiktoria @ OutFox Energy to an online enquiry which I'd made.
Extremely helpful !!

Excellent service from customer service operative Sumayyah. Dealt with expediently and professionally throughout.

Customer service staff (Jayne) was very helpfull with my request. Phone was answered quickly. Good service. Thank you.

Very helpful, efficient woman named Jayne. Clear speaking made her easy to understand and my requests to lower my DD and for a repayment were both done in less than 5 mins. Great Customer service, thanks.

Outfox sorted my issues of being unable to download one of my bills very quickly.

Thank you Stefan for your time and patience in sorting out the changeover of my mother’s former account to my name. Well done 👏

Found experience easy and answered my questions
promptly
Very pleased that I'm able to transfer to new dual tariff when mine ends in June

Rhys was very helpful
He answered my question promptly ,
I had no problems at all in my year with outfox energy
Always very helpful.

Had a problem accessing my account after signing up for new contract. Contacted customer services and spoke with Sumayyah. She was very friendly and quickly resolved the issue. Very impressed with the service I received.

In my experience, this company has been very poor (in service but rich as they keep your money longer than necessary), as despite knowing exactly how much energy I use. I was constantly harassed regarding smart meters. They do not work where I live. They then kept hiking the direct debit payment up to unaffordable levels, apparently predicting that my energy consumption would double every few months - it never has. I then had to demand refunds because they never actually refund you, even if you have a year's supply in credit. Then there were delays in processing the refunds despite up-to-date readings. They eventually said they would pay me in 5 working days, but then I rang them, and they said it would be longer. Had I not paid them, I am sure they would have reported me to a credit reference agency, and there would have been hell to pay. All the customer service people I spoke to were very polite, but that does not change how this company operates. To their credit (hence two stars), they did email me, but they made some excuse about final readings (a few quid as they were slow) that could have been sorted out had they moved a bit faster and been as eager to issue a refund as they no doubt are to pursue customers if a customer owes them so much as £1 (I never have owed them anything, but they have held on to my money without paying me a penny of interest and interupted my work with pesky calls about smart meters and did not seem to prioritise giving me a refund). By contrast, my new company, Fuse, seems much better, and I recommend switching to them for peace of mind. Fuse are better in respect of solar and their app is a lot frienlier to use.

Morag was very polite and helpful, explained everything in full detail and went through each tariff and sorted the best one for me, which I appreciated very much. Morag also updated my priority list as I had something else to add to it. Everything was sorted out with Morag, thank you so much and it was a pleasure speaking to Morag.

Tyler sorted my query pretty quickly, arranging a refund and reduced direct debut as requested.

Was helped by Mona to decide which tariff would be best for me to change to when my current one expires

Jayne was great, and took the time to explain (to a dinosaur) all my questions in way that even I could understand.
Brilliant customer service.
Thank you Jayne

Monalisa responded quickly and provided the required infornation.

Monalisa was most helpful and sorted out my query instantly.