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Outfox Energy Reviews 52,076

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TrustScore 4.5 out of 5

4.7

Energy supplier
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional approach, often highlighting specific individuals for their exceptional service. The customer service is frequently described as excellent, with many people appreciating the efficiency and ease of their interactions. Consumers are particularly impressed with the quick response times, whether through phone calls or online chat, and the smooth resolution of their queries. However, some customers mentioned that contacting the company could be challenging or that issues sometimes took a while to sort out, with one reviewer noting a call breakup and another experiencing a delay in resolving an issue.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, politeness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness,... See more

Response time

Users describe positive interactions with response times, frequently highlighting quick connections and... See more

Service

Customers consistently note positive experiences with service, highlighting its efficiency and... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers report positive experiences, highlighting helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Fixed tarrif ending next week. No new tarrifs available to select on account page as an existing customer. Called Outfox, customer services answered in less than a minute and Stefan sorted out a new t... See more

Rated 5 out of 5 stars

I telephoned Outfox and they answered the phone within 5 minutes - I was expecting to wait much longer. Ibrar was excellent and helped me select the next fixed tariff as my current one will end earl... See more

Rated 5 out of 5 stars

I called to request a quote to switch to a dual fuel fix from my previous electricity only service. The phone was answered quickly, my existing details found quickly and my request dealt with effici... See more

Rated 5 out of 5 stars

Niam Excellent service! Niam was incredibly calm, patient, and professional throughout. They took the time to really listen to my needs, understood the issue straight away, and resolved it without any... See more

Company details

  1. Energy supplier

About Outfox Energy

Written by the company

Welcome to Outfox Energy. We are a proud family-run business dedicated to providing our valued customers with the best in service and the cheapest fixed energy tariffs in the UK.

Since our launch in 2017, we have helped thousands of customers make savings on their energy costs thanks to our simple, fair, and transparent pricing philosophy.

By choosing Outfox Energy, you’re not just getting an energy supplier – you’re joining a community of satisfied customers who value affordability and exceptional service.

So why settle for anything less, make the switch to Outfox today and benefit from a better energy experience.

GET A QUOTE TODAY

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Rated 5 out of 5 stars

Called outfox energy with a problem and…

Called outfox energy with a problem and was answered straight away.
The customer adviser was called Salef and was most helpful, understood what my problem was and sorted it straight away. Couldn’t have been more helpful and courteous, great straight forward service. Thank you.

23 April 2026
Unprompted review

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