I’ve been purchasing various overboard products for nearly twenty years now and found their bags and service second to none. My hobby is sea fishing, so my bags take a hammering wading in deep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emailed Overboard to get a spare bungee strap replacement for rucksack as unable to find on website. Return email within a couple of hours, offered a free new bungee strap and only had to pay postage,... See more
Company replied
The two phone pouches arrived quickly, as expected and were perfect for the two different mobiles. I tested one immediately and it passed with flying colours, not a hint of moisture inside. Tested i... See more
Company replied
I bought a small backpack for general use while on holiday. I admit I wasn't sure if the backpack I bought would work for me but am delighted to say I really love it. Never had a bucket type before bu... See more
Company replied
Company details
- #31 of 61 best companies in Bags and luggage shop
- #11 of 21 best companies in Adventure Sports
- #59 of 81 best companies in Camping Shop
- #55 of 87 best companies in Outdoor sports shop
About OverBoard
Written by the company
Serious waterproof protection. Proven performance.
OverBoard creates rugged waterproof backpacks, dry bags, bags and tech cases built for watersports, travelling, commuting and the toughest outdoor adventures. Fully waterproof. Built to last. Trusted for 20+ years. #keepitdry
Contact info
137 Watling Street, WD7 7NQ, Radlett, United Kingdom
- +44 1483 983473
- support@overboard.com
- over-board.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with a day pack
Had a problem with a day pack. Got in touch with the support team and sent photos as requested within 48 hours new day pack arrived. The support team were very helpful and understanding.
Big thank you 😊 👍👍👍👍
4 June 2026
Reply from OverBoard
Thank you for your kind feedback! We're really glad our support team was able to help quickly and get a replacement sorted for you. It's great to hear the issue was resolved smoothly, and we really appreciate you taking the time to share your experience.
Great priced bag and well constructed,
Great priced bag and well constructed,
Used overboard bags before and they are
Head and shoulders above the competition.
Well worth the extra price tag 👍
Delivered on time and well packed.
5 June 2026
Reply from OverBoard
Thank you for your great review! We're really pleased to hear you're happy with the quality, value, and delivery experience. It's great to know our bags stand out for you, and we really appreciate your continued support.
Reply from OverBoard
Thank you for your fantastic feedback! We're delighted to hear you found the ordering process easy, the delivery updates helpful, and that you're pleased with your product. We really appreciate your support.
Helpful pre-sale information provided…
Helpful pre-sale information provided by customer team. Speedy delivery ( even tho I chose standard option). Bag takes canon R camera with canon 100-500 telephoto attached.
Have yet to test in the field.
28 May 2026
Reply from OverBoard
Thank you for your review! We're pleased our team could help you before your purchase and that your order arrived quicker than expected. It's great to hear the bag fits your Canon R and 100-500mm lens setup well. We hope it performs just as impressively in the field, and we'd love to hear how you get on with it.
Poor communication as to weather your…
Poor communication as to weather your order has been shipped. Since I ordered the product, there was no communication again, so I thought I was scammed. When I contacted them I was told because I paid for standard delivery that is why I didn’t get the product. The lack of communication was not spotted. I was told they a monopoly in the area of quality. Hope someone will come and give better service.
26 May 2026
Reply from OverBoard
Thank you for your feedback.
We're sorry that you did not receive a dispatch notification for your order. Following a recent transition to a new warehousing facility, an automated notification setting was unfortunately not enabled, meaning some customers did not receive the usual dispatch and tracking updates. As soon as this was identified, it was corrected to prevent the issue from recurring.
After receiving your enquiry, we responded promptly with confirmation that your order had been dispatched on 26/05, together with the Royal Mail tracking details. At that stage, the parcel was still within the expected delivery timeframe for the standard delivery service selected. Having since reviewed the tracking, we can see that the delivery has taken longer than anticipated, and we completely understand your frustration.
While the delay itself is outside of our control once the parcel is with Royal Mail, we recognise that the lack of dispatch communication contributed to your concerns. As a gesture of goodwill, we will be refunding the delivery charge paid for this order.
We appreciate your comments, as they have helped us identify and resolve an issue during the transition to our new fulfilment system. We remain committed to providing both high-quality products and the level of service our customers expect.
It was delivered with damage and…
It was delivered with damage and replaced with no fuss.
Very please at how easy it is to use.
12 May 2026
Reply from OverBoard
Thank you for your review. We're sorry your original item arrived damaged, but we're pleased we could get a replacement sent out quickly and without any fuss.
It's great to hear that you're happy with the product and finding it easy to use. We really appreciate your feedback and your support.
I have a number of Overboard bags
I have a number of Overboard bags. I bought the 90l size bag for my yachting gear (for the longer voyages). I got all my kit in for a week long sail. The straps to turn the bag into a rucksack style are of unequal length so not at all comfortable. Apart from that the bag is of excellent quality and 100% waterproof.
11 May 2026
Reply from OverBoard
Thank you for your review and for being a loyal OverBoard customer. We're pleased to hear the 90L bag performed well for your sailing trip and that you're happy with its quality and waterproof protection.
We're sorry to hear about the shoulder straps and appreciate you bringing this to our attention. Your feedback is valuable and will be shared with our product team.
Quality Products
Not only the quality of service, but the quality of the 3 bags that I ordered. Strong, lightweight and durable.
11 May 2026
Reply from OverBoard
Thank you for your 5-star review! We're delighted to hear you're happy with both our service and the quality of your bags. We really appreciate your feedback and support.
Excellent quality. Returns process inconvenient
Website easy to navigate. Plenty of useful information about the product. The two waterproof backpacks arrived promptly and the design and quality are excellent. I returned one as in the end, one was sufficient for both of us. I was not happy with the returns process which was delayed because my nearest locker was full. I had to then check for an alternative location and drive there rather than walking round the corner. Dropping off at my local post office, also a short walk, is much more convenient!
5 May 2026
Reply from OverBoard
Thank you for your thoughtful review. We’re so pleased to hear you found the website easy to navigate and that you were happy with the design and quality of the waterproof backpacks.
We also appreciate your honest feedback regarding the returns process. We understand how frustrating it must have been to find your nearest locker full and have to travel further to complete the return. Convenience is really important, and your comments about local post office drop-offs are very valuable feedback for us as we continue to review and improve our returns options.
Thank you again for your support, and we hope you continue to enjoy using your backpack.
Reply from OverBoard
Thank you for your kind review! We're delighted to hear you’re happy with both the product and the customer service you received. We really appreciate your support and look forward to serving you again in the future.
Fast and efficient and good products.
15 May 2026
Reply from OverBoard
Thank you for your great feedback! We're really pleased to hear you found our service fast and efficient, and that you’re happy with the products. We truly appreciate your support and look forward to serving you again in the future.
I had already purchased a bag from them…
I had already purchased a bag from them and over the years through wear and tear the velcro strap was no longer any good so i emailed them and asked if they supplied spares and they said just pay postage and packaging and they will send a spare, so from my experience excellent customer service and I will certainly be using them again.
14 May 2026
Reply from OverBoard
Thanks so much for your kind review. We’re really pleased we could help with the replacement strap and appreciate your continued support.
Reply from OverBoard
Thank you for your review! We’re really pleased to hear you were happy with both the product and the delivery service.
Super quality bags
Super quality bags. I have the 60 & 90 L black/silver holdalls and they’ve been reliable for 5+ years. Survived a mule-fell-in-river incident on the way to Aconcagua completely dry. Highly recommended.
11 May 2026
Reply from OverBoard
Thanks so much for the great review! We’re delighted to hear your 60L and 90L holdalls have performed so well over the years — even surviving Aconcagua and a river incident completely dry! Really appreciate your support and recommendation.
Great reliable waterproof phone case
Great reliable waterproof phone case, have used repeatedly for snorkeling in Asia and recently ordered a second phone case. Fast delivery and responsive customer service. Would highly recommend.
29 April 2026
Reply from OverBoard
Thank you for your continued support and recommendation! We’re so pleased to hear the case has served you well on your snorkelling trips and that you were happy with our delivery and customer service.
Reply from OverBoard
Thank you for your review. We’re pleased to hear you found the ordering process easy, delivery reliable, and that you were happy with the product.
No PHOTOs possible with Small Phone bag…
No PHOTOs possible with Small Phone bag - as "Black Area" covers lens of Apple iPhone SE. Sorry.
8 May 2026
Reply from OverBoard
Thank you for your feedback. We’re sorry to hear the Small Phone Bag wasn’t suitable for taking photos with your iPhone SE. We appreciate you highlighting this, as compatibility can vary between phone models, and your comments help us improve our product guidance for customers.
Well made products and speedy delivery
5 May 2026
Reply from OverBoard
Thank you for your kind review! We’re delighted to hear you were pleased with both the quality of our products and the speedy delivery. We really appreciate your support and hope to welcome you back again soon!
Very helpful staff
Very helpful staff. Called to get advice on the product I wanted to buy.
Quick delivery.
Item is perfect.
30 April 2026
Reply from OverBoard
Thank you so much for your kind review! We're delighted to hear our team was able to help you find the right product and that your order arrived quickly. It’s great to know you’re happy with your item — we really appreciate your support and hope to see you again soon!
Speedy delivery and just a great…
Speedy delivery and just a great product. This one was purchased for a friends 60th!!
27 April 2026
Reply from OverBoard
Thank you so much for your lovely review! We’re delighted to hear you were happy with both the speedy delivery and the product itself. What a wonderful gift idea for a 60th birthday — we hope your friend had a fantastic celebration! Thanks again for your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.