Honestly what an amazing company that not only provides flawless solutions but the customer service is ridiculously good!!! Thank you so much for honoring my loyalty and helping me through a rough pat... See more
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Location
Switch locationSpencer Street 120, 3000 Melbourne, Victoria, AU
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I run a bare metal server with OVH Australia, and they have been fantastic. I have had some hiccups and there are some areas for them to improve, but honestly they are rock solid and e... See more
Company replied
Signed up for a 'cheap deal' and didn't realise the contract was for a two year committment. Did not end up using the VPS as performance was sub-par. So paid for my subscription for two years for abs... See more
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speed, clear and effective
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Company details
About OVHcloud - Australia
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Spencer Street 120, 3000, Melbourne, Victoria, Australia
2.5
Poor
29 reviews
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they no longer care about Australian…
they no longer care about Australian customers wanting a game dedicated server.
OVH used to be the go to for bare metal dedicated servers is Australia, now they no longer offer one, and have not for some time now, you need to look else where if you're after a game dedicated server.
4 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cannot cancel a server
Cannot cancel a server. Support has stalled for over 10 days.
I have been trying to cancel a dedicated server for over 10 days and OVH support has done nothing but deflect, delay, and demand justification for a cancellation I am fully entitled to make.
The cancellation dashboard throws a "Service Not Found" error on every server on my account. The API returns a 403 Forbidden / INVALID_CREDENTIAL error even when authenticated. I reported both issues with screenshots in my very first message and explicitly asked not to be sent back to tools I had already confirmed were broken.
Support took 5 days to send an initial response, which told me to use the broken API. Since then, they have asked me multiple times to provide a "valid reason" for cancelling, as if wanting to leave is not reason enough. They raised a fake discrepancy about server names to delay things further. Meanwhile, the server remained active and I was billed for another full billing cycle.
After 8+ exchanges over 10 days, the server is still running and I am still being charged for it.
I have been a long-term customer with multiple accounts and numerous dedicated servers. This is how OVH treats you when you try to leave. They make it as difficult as possible. Avoid if you value your time or your money.
9 April 2026
Unprompted review
Reply from OVHcloud - Australia
Hello Michael,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I see that my colleague Yogetta has responded to you via ticket CS15410705. He has confirmed the cancellation of your dedicated server and the refund you requested.
I have informed my colleague of your presence on Trustpilot and encourage you to follow up on his response if necessary.
Regards,
Maxime.R
Customer Service is great.
23 March 2026
Unprompted review
Horrible!
Horrible!! Take my money and dont provide good services. Just trash. GIVE ME MY MONEY BACK SCAMERS!!!!
I signed up for VPS and couldnt login, so tried to cancel and its not possible, they lock you in and then spend days/weeks giving you the run around. AVOID SCAMMERS AND CREATE CHARGBACK WITH YOUR BANKS DIRECTLY! For eny assistence regarding CH - wrime me here
1 March 2026
Unprompted review
Reply from OVHcloud - Australia
Hello Dani,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
As a reminder, and as indicated in our general terms and conditions of service, when placing an order, an identity verification may take place with our account security team: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
The order can therefore be canceled by our service in charge of order validation, if your customer account information is incomplete or non-compliant.
Please check this information and update it (full name and surname, a full and accurate mailing address) before placing a new order.
The information must also correspond to the information of the payment method holder.
If the information is correct, new orders will be issued as soon as possible.
I can assure you that when you cancel an order, we do not make any payments.
If you see a "bank pre-authorization" (reservation of the amount by the bank) on your payment card, it will expire within a period of "9 to 14 days" from the date your order was placed.
We're sorry, we can't take action on these bank deadlines and I invite you to check with your bank for this part, so that the bank deletes this information from your bank account more quickly.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
They are trying to charge me services…
They are trying to charge me services that I haven't ordered. Canceled my VPS here and took it to another company...
20 February 2026
Unprompted review
Reply from OVHcloud - Australia
Hello Jeffrey,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I could also review the renewal method that has been activated by the account manager for this service or check if a commitment period is currently active on this service.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
DON'T TRUST, DONT BELIEVE, DON'T WASTE $$$
I got a standard server and had my domain with another registrar, and when i entered the nameserver for OVH it came up not propagating, so then i made a ticket and got a phone call from support, they advised me to transfer my domain to them, so i did, but my tech said my new website wont run on there server, so i tried to change nameserver to my temp host, but OVH wouldn't change it from their end, we tried for 2 weeks and no luck. Then after getting very frustrated because when i rang their support it came " due to tech difficulties we can't answer your call. we tried 4 different numbers here in Australia and got no where, so i told them fix this dns issue or i am going else where, they kept sending 5 - 6 times we propose a solution, then i sent them this notice: I want my host money back and my domain unlocked. You would have to the dumbist host provider ever. You have stopped me from starting my business. Release my domain and refund me my money or i will report this and sue you for loss of incomm. YOU HAVE KIDNAPPED MY DAMAIN. i paid for a service and i cant even fucken use it. You have 24 hours to refund me and unlock my domain or i will take this further. They then sent my this: Dear customer,
Your domain name *****.com is currently registered at OVHcloud.
We would like to inform you that this service is now suspended.
Your domain name is being deleted. They are thieves and liars don't trust this pricks.
Now tell your story of your bad experience here: ovhcloud.co yes it's .co it's time everyone had a say and have their voices heard.
HERE IS MY DETAILS 5 DAYS AND STILL NO ANSWER, ID: ae333390-ovh: Administrator
21 January 2026
Unprompted review
Reply from OVHcloud - Australia
Hello Paul,
We are sorry to receive such feedback. During a transfer of domain name, the changes to the DNS record may be temporarily suspended while the transfer is completed.
At OVHcloud, we make every effort to assist you in all your needs.
So that we can analyze the situation, you can send us your OVHcloud ID(aa0000-ovh or 0000-0000-00).
EDIT 29/01/2026 01:15 PM
Thank you for details.
By transferring your domain name to us, it has been renewed for an additional year. As you requested a refund, this one has been made. Then the domain name is automatically suspended since the amount allocated for its renewal has been refunded to you.
We are sending your ticket back to the Claims team for a second analysis.
Thank you for your understanding.
Best regards,
Homéfa S.
Reply from OVHcloud - Australia
Hello Florent,
Thank you for your kind words about our support team.
We're thrilled to hear that our response was speedy, clear, and effective.
At OVHcloud, we strive to provide the best possible support experience, and it's great to see that we've been able to meet your expectations.
Thank you for your trust and we're happy to continue working with you.
Best regards,
Homéfa S.
I'll be moving every domain I have away from OVH
My experience with OVH has been disastrous.
Not because of the technical issue itself, but because of the way the support team handled it from the very beginning.
My database went into READ ONLY mode, which meant I could not clean or modify anything. This was clearly stated in my ticket. Instead of helping, the support team replied with a generic message telling me to delete files via phpMyAdmin.
The most frustrating part was not the incident but how OVH dealt with it.
They completely ignored the details I provided.
They closed the ticket as “resolved” even though nothing had been fixed.
They did not check the database.
They did not read the message.
They did not investigate the cause.
They did not offer even a temporary unlock, which would have allowed me to access my site and fix the corrupted data myself.
Instead of assisting, they pushed the upsell.
Their only real suggestion was to pay more for a larger plan, even though the issue was triggered by abnormal data growth and could have been solved by simply unlocking the database long enough for me to clean it.
What they've done after? They closed the ticket as solved.
This was not support.
This was a sales pitch disguised as technical assistance.
For a hosting company, the minimum expectation is competence, attention, and a willingness to help the customer regain control of their site. I received none of these.
After this experience, I will be moving every domain I have away from OVH.
A hosting provider that cannot read a support ticket and responds with copy paste recommendations instead of solutions is not a provider you can trust.
1 December 2025
Unprompted review
Reply from OVHcloud - Australia
Hello Alessio,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
As mentioned by our agent you need to follow the procedure to free up space in your database and reactivate it. This can be done by deleting tables via phpMyAdmin or by upgrading your hosting plan to increase the database space.
In "readonly" mode you can't modify but you can delete tables : https://help.ovhcloud.com/csm/en-web-hosting-database-overquota?id=kb_article_view&sysparm_article=KB0056171
Please follow these steps to resolve the issue.
We appreciate your understanding.
Regards,
OVHcloud Support
Horrible company
Horrible company, I signed up for VPS and couldnt login, so tried to cancel and its not possible, they lock you in and then spend days/weeks giving you the run around. AVOID.
15 August 2025
Unprompted review
Reply from OVHcloud - Australia
Hello there,
Thank you for using this channel, and sorry to hear that your account has been suspended.
Accounts may be blocked when behaviors contrary to our terms of use are detected.
To better understand your situation and provide a suitable solution, we have sent you a request. Please answer this request with your OVHcloud ID (aa0000-ovh or 0000-0000-00) and the email address associated with your account.
Best regards,
Homéfa S.
They deleted my entire business VPS without notice…
They deleted my entire VPS instance because I was a few days for a payment since I changed payment method. They gave no warning or communication and were unable to restore the instance or its backups. All business email and the main hosting instance was lost. The web pages take literally 5 seconds to load and as someone who builds these types of systems, I found it hard to use theirs.
I couldn't recommend them any less. Waste of thousands of dollars. Support was days later and less than helpful.
17 July 2025
Unprompted review
Reply from OVHcloud - Australia
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered with the deletion of your VPS.
OVHcloud strives to provide the best possible service and support to provide solutions. I should point out that we always warn our customers when a service has been suspended for a pending invoice and is about to be removed.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-au-account-secure-account-personal-data?id=kb_article_view&sysparm_article=KB0029867#how-to-manage-your-personal-details
Regards,
Maxime.R
Honestly what an amazing company that…
Honestly what an amazing company that not only provides flawless solutions but the customer service is ridiculously good!!! Thank you so much for honoring my loyalty and helping me through a rough patch in my life.
2 June 2025
Unprompted review
Reply from OVHcloud - Australia
Hello Mark,
We thank you for these five stars.
OVHcloud, we focus on the quality of our services and support.
We are delighted that you are satisfied with this new collaboration.
All teams look forward to continuing to work with you.
Best regards,
Homefa S.
30 days downtime due to VLAN issues
Took a month to resolve an issue on their end with network connectivity. Gave us the run around and on multiple times had us repeat testing steps that required us to take down our production server. Despite using their Proxmox configuration guide they blamed us for the issues and gave conflicting messaging about what they were actually doing to investigate it on their end.
Sadly could not recommend their services in you need reliability and a service provided with due care.
11 March 2025
Unprompted review
Reply from OVHcloud - Australia
Hello Matthew,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered as well as the exchanges with our services, we invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
OVG Customer - the worst service I've ever encountered
I have been a customer for a couple of years- heaving VPS Bare Metal Cloud - which was a huge disappointment. Waiting for a feedback related to a reported incident was take 2 days other communication even 4 days waiting for a feedback.
Forget to have any support from Australia, Canadian Tech support barely speak english. After one week that an entire VPS was down still no results of tech support actions except explanations that the the situation was caused by me and they can't do anything. Gateway to SSH connection - all data on the server lost, system files corrupted. I haven't encountered such treatment of the customer and such incompetence in over 20 years of my professional career.
OVH website does not work properly, help desk resources out of date, support links are mostly 5-10 years out of date :-/
Cancellation of service - removal of VPS service has been going on for 2 days now because the links confirming the cancellation operation do not work properly.
Big disappointment.
22 December 2024
Unprompted review
Reply from OVHcloud - Australia
Hello Marek,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with your VPS.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers and reduce the processing time of requests.
If you have a problem doing so, this documentation might help you terminate a service:
https://help.ovhcloud.com/csm/en-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042821#managed-bare-metal
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
The Hotel California of VPS services
Signed up for a 'cheap deal' and didn't realise the contract was for a two year committment. Did not end up using the VPS as performance was sub-par. So paid for my subscription for two years for absolutely no use. And now my commitment is up, I've been jumping through hoops for over a month trying to cancel.
OVH are really proud of their billing, and why not, they take money really well! But cancellation? Somehow they've broken that part.
24 November 2024
Unprompted review
Reply from OVHcloud - Australia
Hello Greg,
Thank you for taking the time to submit your review on Trustpilot.
I am sorry for the difficulties encountered about your VPS order and for this feedback from our support team. We do our best to provide quality support.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh or XXXX-XXXX-XX.
Best regards,
Virginie.D
[EDIT] 06/12/2024,
Hello Greg,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
You can't even cancel your…
You can't even cancel your subscription... It says "An error has occurred cancelling the service."
18 November 2024
Unprompted review
Reply from OVHcloud - Australia
Hello Jyri,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also provide a range of guides to help you with the most common requests, such as canceling a service, via our guide: https://help.ovhcloud.com/csm/en-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042821
In general, you will receive an error message when the service is already in an expiry termination mode (manual renewal), or when an invoice is pending payment.
If you have any difficulties managing a customer account, our support teams are of course available to you by phone or ticket, via Live Chat or social networks.
In order to analyze the various difficulties encountered and the exchanges with our support, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
everyone should be careful with vps…
everyone should be careful with vps service they provide root access and most off the panels not working with this ovh !!!
price is higher than others make me think they are good but the reality even USA located or Germany work fester than Australian vps and the problem no chance to cancel the service they not allowed to do this even no contract ? i contact then i get other responses and call just close the line when choosing billing the only way t stop this scams contact PayPal if you use it if card i can say bad luck you hooked up
2 October 2024
Unprompted review
Reply from OVHcloud - Australia
Hello FOXTECH,
Thank you for sharing your feedback on our VPS service. We sincerely regret that your experience was negative and we take your concerns very seriously.
We assure you that we take steps to ensure our services are easy to use and deliver a quality user experience. We understand that root access can be challenging for some users and are working to improve documentation and support for this particular feature.
Regarding the performance of our VPS in Australia, we are committed to providing the best possible performance and continue to invest year after year in our infrastructure, to offer you the best possible experience.
We are sorry to hear that you have experienced difficulties with your request to cancel the service. We assure you that we have clear and transparent cancelation procedures.
Our general terms and conditions of service are available from your customer account, in the “Products and services” tab, by clicking on the “My contracts” tab.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM.
I purchased VPS for Australia but when…
I purchased VPS for Australia but when I tried to connect through Remote Desktop it gives error cannot connect either remote desk is turned off etc...I opened a ticket but no beneficial resolution, I want my fund back
11 July 2024
Unprompted review
Reply from OVHcloud - Australia
Hello Wider,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience you encountered.
OVHcloud is constantly improving its services and support, in particular to support customers with technical requests but also with billing.
Here is the documentation that can help you configure the firewall to access the VPS remotely:
https://help.ovhcloud.com/csm/en-ie-dedicated-servers-firewall-windows?id=kb_article_view&sysparm_article=KB0043218
So that I can do some checks, I invite you to respond to the request for information that I have just sent you.
You can respond by providing me with your OVHcloud account ID (xx12345-ovh).
If necessary this page could help you find the OVHcloud ID:
https://help.ovhcloud.com/csm/de-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043024
Regards,
Maxime.R
Very bad customer service
Very bad customer service, as well as need to wait 3 weeks for BYOIP.
25 April 2024
Unprompted review
Reply from OVHcloud - Australia
Hello Raviv,
Thank you for taking the time to leave a review on Trustpilot.
At OVHcloud, we do our utmost to provide quality support available via numerous channels (call, ticket, livechat and social networks).
I am sorry about the situation encountered with your order.
To verify, I have just sent you a request for information.
Could you respond to this request and send me your OVHcloud customer identifier (in the form xxyyyyyy-ovh, x = letters, y = numbers)?
Here is a guide to help you find this information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Best regards,
Luigi.B
Sold me an server with a banned IP.
Sold me an server with a banned IP.
They had a huge block of IP's banned and they told me its my problem.
DO NOT USE!
22 March 2024
Unprompted review
Reply from OVHcloud - Australia
Hello Peter,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
**UPDATE**
Thank you for the information provided, but unfortunately we could not find any OVHcloud with that info.
Although we can not provide further details or alternative to your case,
Have a nice day,
ViniL
Take note of the MANY negative reviews
I'm highly experienced with servers (close to 20 years). I've had some poor experiences with hosts before, but this is FAR & AWAY the worst. After an entire day of myself and our server admin screwing with their utterly useless instructions, we just gave up trying to deploy the VPS we'd purchased from OVHcloud.
We were repeatedly provided with instructions that DO NOT provide you with access to purchased services. Additionally, multiple "help" links in support emails lead to 404 error pages. I found support to be unhelpful at best and as useful as a screen door on a submarine at worst. Responses were slow. Questions were overtly stupid. Answers were uninformative and/or outright inaccurate.
Their billing system has all the hallmarks of a scam. It is impossible to terminate services via their admin panel, just as it's impossible to delete payment methods or even pause automatic payments from your nominated payment source. This is contrary to what their own support pages state. The "instructions" for account cancellation are a work of complete fiction. Buttons to "pause" or "cancel" are unclickable. I have screenshots. I will be opening a dispute with Visa card tomorrow - no need to wait with this crew.
I really don't know if their issue is simple incompetence or outright fraud. Either way, the consequences are the same. Do yourself a favour and stay away from this company.
RESPONSE TO OVHCLOUD REPLY
As expected, a response that may as well have been from a robot. Take notice of this. It's EXACTLY what you can expect from OVHcloud support; mindless copy/paste responses which fail to address the problem in any way.
UPDATE 01 NOVEMBER 2023
Today, my bank issued me with a full refund to my credit card, after I opened a dispute. Once again, beware of this company.
11 September 2023
Unprompted review
Reply from OVHcloud - Australia
Hello Tony,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you in providing the details. We are in contact with our teams to review your two tickets opened requesting assistance and refund. We have escalated the case to our managers to provide a solution or an alternative option for your case.
We want to reassure our commitment to offer the best customer support experience possible and improve our relationship.
Have a nice day,
ViniL
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