OVHcloud - Australia Reviews 28

Had to lodge payment dispute trough credit provider to get refund for not delivered service. Give them heads up notifying I will have to lodge dispute if founds not refunded by 23/06/2023. This have not happen. On 26/06/2023 lodge dispute for not delivered service.
Details where communicated trough your OVH user account. There is no need to be published on Trustpilot site. This details are private and confidential. My experience with you can be public.

My personal details where provided as per legal requirement.
You have not provided service. I should say you have refuse to provide service and you have drew money for that service. Than you going to hold it for 30 days!

"ACCC is clear in Australia and Australian LAW said clear that you should not hold payment for service you not providing as good and services has not been provided."
Are you going to pay interest on the money you holding?

Horrible customer service, I Was a returning customer - Had an old invoice from when the services were cancelled in 2019 - The customer service agent refused to assist with the balance, and refused to come up with a valid solution to the problem other than 'pay the invoice or your services may be cancelled.' Unprofessional handling of tickets, and crap customer service and I will most likely cancel these services within the next couple of months due to this super poor support.

I should have looked at the reviews before opening up my account with them again.

The Asia Pacific branch of OVHcloud are highly likely going to be the cause of the downfall/collapse of OVHcloud.

Abysmal customer service, in-ability to manage the workload, deceptive and dismissive business practices, business management that does not continue a trusting rapport with clientele, service staff that couldn't really give a rat's about the customer/client and give rubbish stock standard replies (just watch any reply given here it will be generic, in-sincere and of no real substance).

Seriously atrocious management of the whole Asia Pacific branch of OVHcloud ... they will end up sinking this company.

We were potentially going to on-board up to 2500 VPS instances (around $1.5M in revenue per year for OVHcloud and as few as 500 so approx $300K per year) yet they couldn't be bothered to keep a rapport with us, could not be contacted except via support staff that really do not care at all and just reply with crap stock standard responses and sound so miserable you could almost feel their lack of enthusiasm for life working for OVHcloud. They sounded soulless and down trodden.

Worst experience I've ever encountered!!!

EDIT: (Note to OVHcloud)
I have NO interest in any solution you provide the damage was done. IONOS have gained our business and anyone reading this I urge to go with IONOS. 24/7 support that are responsive and continue to follow up with you and help you through issues even for those where it's you mis-read or couldn't find how to achieve something. You can call them as well, sometimes a 10 minute wait but you always get through to someone that is knowledgable and resolves your issue. They then have an excellent follow up plan and a dedicated account handler.

Also their prices are better than OVHcloud as well.

OVHcloud you cannot offer anything to us that will make us bring the business back to you. Again the damage has already been done.