Was a customer for half a year. Overall nice performance and very stable with a nice DDoS protection. Unfortunately have to change host as OVHCloud randomly increased prices of all my VPSs over 50%... See more
Company replied
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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See what reviewers are saying
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
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I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their... See more
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I had some hiccups with my vps upgrade and i went and purchased a new vps. However my plesk licence was attached to old vps and couldn't be moved over. Joanna is excellent in support and was very p... See more
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Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.7
Average
155 reviews
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The Good, The Bad & the Great
Ive been a loyal customer to OVH for over 8 years, they have the best prices for dedicated servers in the world, the servers are fast, there is little to no downtime and all servers include free DDoS protection.
But there is a negative, if you have just the basic support plan, support takes days to reply. In addition i recently had something really annoying happen with a SoYouStart server. I cancelled the server, but their system still charged my credit card. It took weeks of talking on the phone/making support tickets explaining how it was on their end. Thankfully they refunded me the money that was charged.
The process for cancelling servers on SoYouStart is unnecessarily complicated (done through an API that submits commands to their back end).
Regardless, with the one problem i had over the course of all those years i'm still a customer - it doesnt change how amazing of a host they are!
P.S. OVHCloud owns SoYouStart.
28 June 2025
Reply from OVHcloud - Canada
Hello Jordan,
Thank you for your feedback after more than 8 years of loyalty to OVHcloud.
We are delighted to know that our dedicated servers have met your expectations in terms of speed and reliability, as well as the free anti-DDoS protection we offer.
However, we are sorry to hear that you have experienced issues with canceling a So you Start server and the difficulties this has caused.
We apologize for any inconvenience caused, however, we are pleased that we were able to resolve the issue by reimbursing you for any undue fees.
We also take note of your feedback regarding the So you Start server cancelation process and will look at ways to simplify it to improve the user experience while continuing to work to improve our services and support.
For any additional requests, our support teams are of course at your disposal by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Excellent service
Excellent service. I rented a dedicated server from them back in 2016, and it hasn't gone down once in the past nine years. Over that time, I've spent around $500K on their platform—truly reliable services.
9 July 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
We are delighted to hear that you have had an exceptional experience with our dedicated servers over these nine years.
The reliability and stability of our services are top priorities for us, and we are happy to see that we have been able to meet your expectations.
We also appreciate your continued trust in our services, as evidenced by the significant investment you have made in our platform. We are proud to be able to support businesses like yours as they grow and develop.
We will continue to work hard to maintain and improve our services, to ensure you can always rely on us for your IT infrastructure needs.
Thank you again for your loyalty and your trust. We wish you continued success and are at your disposal if you need anything.
Best wishes,
Your OVHcloud advisor.
^LaiM
Altair was nice and willing to help
Altair was nice and willing to help, solved. Thank you!
1 July 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Stéphane,
Thank you for taking the time to share your experience with us on Trustpilot.
We are delighted to hear that Aldair, our advisor, has been able to help you in an effective way and has offered you a service that meets your expectations.
At OVHcloud, our focus is on the quality of our support, and we strive to train our teams so that they are always ready to help our customers. We are pleased to know that this has been the case for you.
We will continue to improve our services and support to deliver an outstanding user experience.
If you have any further questions or need help in the future, feel free to contact us by phone, ticket, Live chat or social media.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud team
^LaiM
OVH is still a solid and affordable hosting option
I have been an OVH customer for many years through 2 different business accounts. Their service always offers really good products for the price. The only thing I miss from the previous years is the lack of official support for VMWare ESXi on their dedicated server although it works if manually installed through KVM/IPMI, with some quirks for their /32 public IPv4 address and out of subnet host route gateway. Unfortunately the day after we migrated some critical services from another cloud provider to a new OVH dedicated server, a datacenter incident took down our server for over 8 hours, interrupting our business operations. However the 99.95% uptime SLA policy was honored on the CS11269441 support ticket. After this I hope for a solid service for the upcoming years and also hope they bring back support for ESXi on the unmanaged servers, at least offering the required guidance and tools to make it work with their unusual public IPv4 address scheme. Finally I hope they further expand with a datacenter in South America, a service provider like OVH is really needed in this region.
1 July 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Emiliano,
Thank you for taking the time to share your experience with OVHcloud.
We are pleased to see that you have enjoyed our products and their value over the years.
We also understand your feedback regarding support for VMWare ESXi on our dedicated servers and we take your suggestions to improve our offering.
We regret the datacentre incident that affected your server and we are pleased to have been able to honor our availability SLA policy. We strive to provide a strong and reliable service to our customers and we will continue to work to improve our quality of service.
We also appreciate your suggestions for expanding our datacentres, especially in South America. We are always looking for ways to improve our geographical presence and offer our services to a larger number of customers.
Thank you again for choosing OVHcloud.
We wish you all the best in the future, and would be pleased to answer any questions or concerns you may have.
Best wishes,
Your OVHcloud advisor.
^LaiM
Service and performance were amazing…
Service and performance were amazing but prices were slightly above what I was expecting to pay. Nonetheless, customer service still proceeded to help me with this issue despite me being in the wrong.(CS11235828). Excellent service, highly recommend
19 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Patrice,
Thank you for sharing your experience with OVHcloud on Trustpilot.
We are delighted to hear that our services and performance have exceeded your expectations.
We understand that cost is an important factor in selecting a cloud provider, and we strive to offer competitive pricing while maintaining a high quality of service.
Our support team is here to help you resolve any issues. We are proud of their work, and we continue to improve to offer you the best possible experience.
If you need help, feel free to contact our teams by phone, ticket, Live chat or social media.
Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
best support ever
18 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mohammed,
Thank you for taking the time to share your experience with us on Trustpilot. We are delighted to hear that you have had a positive experience with our support team!
At OVHcloud, we strive to provide a high-quality service and exceptional support to our customers. We are pleased that we were able to meet your expectations and provide you with the help you needed.
We continue to improve our services and support to offer you the best possible experience.
If you have any further questions or need help in the future, feel free to contact us by phone or ticket, via Live Chat or social networks. We are here to help.
Thank you again for your comments, and the entire OVHcloud support team wishes you an excellent day!
Best wishes,
Your OVHcloud advisor
^LaiM
Poor Technical Support, Excellent Customer Service
I have been with OVH for several years and never had an issue until now. A production server that i had for several years failed for no apparent reason and their technical support did nothing to help, I had to move all backups to a new environment and had to deal with over 40 clients complaints.
Customer service was much better and released me from the commitment early and processed a refund for the month (ticket CS11210598). I have another server with them which i will likely keep with them, customer service is excellent but support is extremely poor..
11 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Ronnie,
Thank you for the trust and your 4-star review ⭐⭐⭐⭐
We apologize if our technicians could not do anything during this incident. In some cases, our technicians cannot work directly on your server.
There are cases where the problem is outside our field of competence.
We are delighted that the claims team was able to help you with the cancellation of your commitment.
Best regards,
Homéfa S.
Refund for a service which was automatically renewed
Two days ago (Jan 2) I was automatically charged $92.28 USD for services I don't use anymore. I requested a refund since I have not made use of the services but the representative said unfortunately it is too late. The representative said that I have a 24 hour period to make this anticipation. Nowhere have I seen this and it is quite frankly ridiculous.
I have requested refund for this amount as with any other service if you requested in a timely manner you get a refund.
4 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Daniel,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/es-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043031
EDIT : Thank you for the OVHcloud account information.
I see that your request has been escalated to our complaints team via ticket CS11186634. Your request is currently being reviewed for a refund, and I have just informed our complaints team of your review on TrustPilot.
Your request will be reviewed, and the complaints team will get back to you via ticket as soon as possible.
Regards,
Maxime.R
OVH Canada
Specifically, OVH Canada, support is great. Gabriel was very helpful and kind. Thank you!
4 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Janna,
Thank you for sharing this very positive feedback on our support team in Canada.
Our support team is committed to delivering high-quality support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
I used OVH Cloud for a month and it…
I used OVH Cloud for a month and it gave me problems, but their VPS can improve the domain. I couldn't install it, but they'll give me my money back. Everything's fine. :)
30 May 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Marlon,
We appreciate the time you took to share your kind words about our services.
I'm sorry to hear that you encountered issues with your VPS but I'm glad that you were able to receive support that met your expectations through our claims service.
We do our best to offer you quality services and support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Great service by OVH CS support team
Great service by OVH CS support team
29 May 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
The entire OVHcloud technical team thanks you for your kind message on Trustpilot.
We are truly to hear that you are satisfied with our support. We are committed to maintaining this level of excellence and to continue providing you with fast and effective responses to all your requests.
Our team remains at your disposal to assist you with any questions or concerns via phone, ticket, live chat, or social media.
Thank you for choosing OVHcloud and for placing your trust in us.
Best regards,
Dieynaba K.
OVH CANCELING THE ORDERS
At first, everything was fine. I purchased a dedicated server and it was set up in about an hour with no issues at all. Later on, I started ordering IP addresses every few days. Eventually, when I tried to place another IP order, it said "additional verification required" and that it could take up to 48 hours. About a day later, the order was canceled. That's when the problems began.
When I contacted live support, they told me I needed to update my account information — basically giving me generic responses. Anyway, I updated everything and tried ordering again, but the same thing kept happening. I submitted tickets, and a support agent named Gabriel N. told me to place the order again and that it would be manually approved this time. I did that, but once again, it was canceled after 2 days. Just ridiculous.
Since they started responding extremely slowly, I went to the Public Cloud section and activated a project. I placed around 100 small orders, and only then did they finally notice. Clearly, they only pay attention when it suits them.
Then the system created a ticket saying I needed to upload documents. I had already told live support I was happy to complete a KYC verification if needed. The ticket said to upload documents via the "My Documents" section — which doesn't even exist in the customer panel. Total joke.
I contacted live support again and they told me to send the documents in the ticket. So I did — front and back of my ID. Then they asked for proof of address, which I downloaded as a PDF from an official government website and sent it. I've been waiting for days now.
This is honestly the most frustrating and ridiculous process I've seen. I'm an active customer, and you're doing a fraud check? For what? If this were my first order and I was using a VPN or something, I’d understand. But I’ve already been using your services.
My service is close to expiry — what if I can’t renew it in time because of this mess? Will it be canceled too?
Do NOT order from here. They don’t even know how their own system works.
Account: as371715-ovh
28 April 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
As a security measure, some orders require verification by our anti-fraud team. This may explain why orders are canceled.
This may be due to the account's payment method history or the information entered in the profile, which we sometimes seek to verify to ensure the identity of the person or company placing the order.
In order to prioritize the processing of ticket CS11091377, I have just escalated it to the billing team. One of my colleagues will review the escalation and get back to you as soon as possible.
Regards,
Maxime.R
OVH is not a reliable server provider.
Edited after OVH reply (20th May 2025):
If you have seen the ticket carefully, then you might have seen screen shots of the email that I received from your abuse team.
And if you have carefully seen the ticket, then I repeatedly asked that "Please point out where is the technical detail in the email"
My only question that stayed for long is that where is the technical detail?"
If you have seen the ticket then you might have noticed that your team says they don't have access to abuse team.
You take down a production server, and you say that you don't have access to abuse team. Is this not a shame on OVH?
**** How was it fixed? *****
After days of research on internet I figured out that you don't have your own abuse detection system. You use Netcraft. I directly contacted Netcarft and they gave me issue number 68604359. After providing screenshots they agreed that they flagged the portal in error. You can see the issue if your fake abuse team has any access to them.
Once Netcarft clear the flag, the next day I received an email from your fake abuse department that your ticket has been closed. Other than this they never replied to any email, even after updating my email address, as suggested by your so called support.
--------- Original Review ------
We’ve been an OVH Cloud customer for over 11 years. Our leased server supports our tracking and communication software and serves around 3,000 GPS devices in a live production environment. On April 1, 2025, we received an email from abuse team claiming a phishing website was hosted on our server. As an immediate action I stopped the website. Still, on the third day OVH hijacked our production server.
** What was the business impact? **
1. This server listens to approx. 3000 GPS tracking devices installed on commercial trucks and trailers. All of our clients lost connection with their vehicles.
2. Server hosts a communication system where dispatchers send live instructions to drivers on road. All clients lost connection with their drivers, and this caused missed deliveries causing financial loss to our customers.
3. Several other automations stopped.
All of a sudden we had to migrate to a different server that we kept spare for urgencies.
To understand the issue I created a support ticket and also called them to understand what was wrong. Support team told me to reply to the same email that was received from abuse team and assured that they will tell you. I replied to that email multiple times. But never got any reply from abuse team.
I kept asking OVH support via tickets. But support kept saying that they don't have access to abuse team. Now we are in a business critical situation:
1. The domain they mentioned in the abuse email has nothing objectionable. It is a staging environment for testing our live application.
2. Because this domain was flagged by OVH, we have exact same web app running in production which we are keeping down because we are afraid of same wrong action on other server.
** What are we looking for?
we appreciate that OVH does not allow phishing website. But the website they flagged is a normal web application used by our customers. Only those users can use them who were signed up by their employers.
--We need to understand what was exactly on website that abuse system flagged the domain and hijacked our server even after the website was immediately taken offline.
--We need detail, so that we could take care of objectionable things on several other applications running on different ovh servers.
OVH team permanently closes tickets after stating that abuse team has provided sufficient detail. But abuse team just stated a domain name and nothing else in the email. To keep the conversation on, I create new tickets.
I am keeping tickets open but they send a ready-made reply that they dont have access to abuse and ask to contact abuse team, but abuse team never replies.
So for us OVH servers are no more reliable provider because they hijacked our business all of a sudden without any reason. They even do not explain what was the reason of hijacking a server.
I am attaching all tickets and conversations and abuse email that, according to them, contains all so-called technical details.
We request OVH to tell us what was phishing in the website.
31 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
EDIT : Thank you for the OVHcloud account information.
I have fully reviewed ticket CS10953180 and confirm the information provided by my Cloud Support colleague.
The abuse service has repeatedly confirmed that it has provided you with information regarding the phishing detected as being sent from your dedicated server.
Since the security of the dedicated server is your responsibility, we can only encourage and advise you to fully check the server.
If a new alert is triggered and you receive an email from the abuse service, I advise you to check the security of the dedicated server before putting it back into service.
Regards,
Maxime.R
Absurd bureaucracy, wasted time and money
I placed an order for a domain and VPS at OVH. I accidentally used their Canadian portal, and the order was cancelled due to a "region mismatch." Support told me to create a new account on the UK OVH site.
I did exactly that — and again, the VPS order was cancelled, but this time the domain was accepted and charged, even though I can’t use it without a server.
They refused to cancel or refund the domain, hiding behind "registry rules." I also can’t remove my payment method because there is now an "active service" (the domain I didn’t want). Total nonsense.
This whole experience is ridiculous:
You buy a service you can't use, you’re charged for it, can't cancel it, can't remove your payment details, and can't close your account unless you file a GDPR request.
I’ve submitted a complaint to Nominet and will be requesting full data deletion under GDPR.
OVH is a perfect example of how not to treat customers. I wouldn’t recommend them to anyone — unless you enjoy bureaucracy, contradictions
5 May 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mateusz,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
Regards,
Maxime.R
Un excellent support en francais
Un excellent support en francais. Résolution rapide.
CS11058490
30 April 2025
Unprompted review
Reply from OVHcloud - Canada
Bonjour Madame, Monsieur,
Merci pour ces 5 étoiles⭐⭐⭐⭐⭐
Nous sommes ravis de voir que votre expérience avec notre équipe se passe bien.
Chez OVHcloud, nous mettons tout en œuvre pour vous offrir un support de qualité.
L'ensemble de l'équipe reste disponible sur nos canaux habituels.
Nous sommes impatients de continuer à travailler avec vous.
Cordialement,
Homefa S.
Outstanding Support from David and Laurent
I just wanted to take a moment to share some positive feedback regarding the support we received from David and Laurent in support ticket no. CS10940572.
Throughout our recent request, they have been extremely helpful, responsive, and professional. From guiding us through the server relocation process to ensuring a smooth time transfer and deletion, their clear communication and efficiency made everything much easier for us.
We truly appreciate their dedication and excellent support. Please pass along our thanks to both of them!
Best regards,
Ivan from ActiveCollab
28 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Ivan,
Thank you for taking the time to submit your opinion on Trustpilot and I am delighted to read your positive experience.
At OVHcloud, we strive to provide quality support to all our customers, and it is rewarding to know that we have managed to meet your expectations.
We are pleased to hear that David and Laurent have been able to guide you through the process and ensure the transfer and deletion goes smoothly.
Their professionalism, responsiveness and clarity in communications are qualities we value highly in our support team.
Your positive feedback is very important to us, as it helps us assess the quality of our service and identify areas where we can still improve.
If you have any further questions or concerns, please feel free to contact our support team by phone or ticket, via Live chat or social media. We are always here to help.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
very professional and solved my issue…
very professional and solved my issue in great time
27 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Chris !
We're delighted to hear that you received excellent technical assistance from our team!
Our goal is to provide fast, friendly, and effective support, and it sounds like we hit the mark.
Thank you for choosing OVHcloud and for trusting us with your technical needs.
Best regards,
Homéfa S.
Terminating a server being replaced
I requested to terminate a server which was replaced by a new one; initially I was asked multiple times the reason however after a quick back-and-forth the request was fullfilled.
27 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Paolo,
The entire OVHcloud technical team thanks you for your feedback on Trustpilot.
We appreciate your comments and continuously strive to improve our processes to make our interactions smoother and more efficient.
We are glad we could fulfill your request and remain at your disposal for any further questions or assistance.
Thank you for choosing OVHcloud and for your trust.
Best regards,
Dieynaba K.
Stay away from OVH….horrible
Our VPS 8 core 8GB Ram server with OVH was setup on Friday, we noticed immediately that the load was high with nothing on it. We figured it might be an issue with updates etc.
We wrote a ticket to support and we left it overnight and came back Saturday morning with the same issues. Contacted sales and support. No response. The sales department left us on hold and then came back saying they were having internal issues and hung up. Support did not respond period.
We terminated our account immediately. Server was not live for more than 24 hours.
We requested a refund. On Monday morning, we received a ticket response to the cancellation (not the high load - still no response on that), saying they could not offer a refund and they could help with the cancellation.
Stay away from OVH. They are not worth it.
21 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Chris,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course at your disposal by phone or ticket (24:00 to 48:00), via Live Chat (7 days a week) or social networks (Monday to Friday from 8:00 to 18:00).
In order to analyze the difficulties and if you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
A Testament to Good Values and Customer Commitment
The team took care in understanding the circumstances and demonstrated flexibility and care. As a developer and small business owner this means a lot and earns my loyalty through its good values and professional ethics.
17 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Martin,
Thank you for taking the time to share this very positive feedback and for your loyalty.
I am delighted that our teams have met your expectations. We do our best to offer you quality support to help you about your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
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