I only had one outage for the entire time I had my server there (8 years) OVH provides what they promise and The support is there when you need them. Brandon was very helpful when it came time to term... See more
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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See what reviewers are saying
I made a mistake with my VPS order. Maria walked me through the process to request a cancellation with refund (with min deduction for usage).
I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
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Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.5
Average
174 reviews
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best support ever
18 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mohammed,
Thank you for taking the time to share your experience with us on Trustpilot. We are delighted to hear that you have had a positive experience with our support team!
At OVHcloud, we strive to provide a high-quality service and exceptional support to our customers. We are pleased that we were able to meet your expectations and provide you with the help you needed.
We continue to improve our services and support to offer you the best possible experience.
If you have any further questions or need help in the future, feel free to contact us by phone or ticket, via Live Chat or social networks. We are here to help.
Thank you again for your comments, and the entire OVHcloud support team wishes you an excellent day!
Best wishes,
Your OVHcloud advisor
^LaiM
Poor Technical Support, Excellent Customer Service
I have been with OVH for several years and never had an issue until now. A production server that i had for several years failed for no apparent reason and their technical support did nothing to help, I had to move all backups to a new environment and had to deal with over 40 clients complaints.
Customer service was much better and released me from the commitment early and processed a refund for the month (ticket CS11210598). I have another server with them which i will likely keep with them, customer service is excellent but support is extremely poor..
11 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Ronnie,
Thank you for the trust and your 4-star review ⭐⭐⭐⭐
We apologize if our technicians could not do anything during this incident. In some cases, our technicians cannot work directly on your server.
There are cases where the problem is outside our field of competence.
We are delighted that the claims team was able to help you with the cancellation of your commitment.
Best regards,
Homéfa S.
Refund for a service which was automatically renewed
Two days ago (Jan 2) I was automatically charged $92.28 USD for services I don't use anymore. I requested a refund since I have not made use of the services but the representative said unfortunately it is too late. The representative said that I have a 24 hour period to make this anticipation. Nowhere have I seen this and it is quite frankly ridiculous.
I have requested refund for this amount as with any other service if you requested in a timely manner you get a refund.
4 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Daniel,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/es-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043031
EDIT : Thank you for the OVHcloud account information.
I see that your request has been escalated to our complaints team via ticket CS11186634. Your request is currently being reviewed for a refund, and I have just informed our complaints team of your review on TrustPilot.
Your request will be reviewed, and the complaints team will get back to you via ticket as soon as possible.
Regards,
Maxime.R
OVH Canada
Specifically, OVH Canada, support is great. Gabriel was very helpful and kind. Thank you!
4 June 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Janna,
Thank you for sharing this very positive feedback on our support team in Canada.
Our support team is committed to delivering high-quality support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
I used OVH Cloud for a month and it…
I used OVH Cloud for a month and it gave me problems, but their VPS can improve the domain. I couldn't install it, but they'll give me my money back. Everything's fine. :)
30 May 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Marlon,
We appreciate the time you took to share your kind words about our services.
I'm sorry to hear that you encountered issues with your VPS but I'm glad that you were able to receive support that met your expectations through our claims service.
We do our best to offer you quality services and support.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Great service by OVH CS support team
Great service by OVH CS support team
29 May 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
The entire OVHcloud technical team thanks you for your kind message on Trustpilot.
We are truly to hear that you are satisfied with our support. We are committed to maintaining this level of excellence and to continue providing you with fast and effective responses to all your requests.
Our team remains at your disposal to assist you with any questions or concerns via phone, ticket, live chat, or social media.
Thank you for choosing OVHcloud and for placing your trust in us.
Best regards,
Dieynaba K.
OVH CANCELING THE ORDERS
At first, everything was fine. I purchased a dedicated server and it was set up in about an hour with no issues at all. Later on, I started ordering IP addresses every few days. Eventually, when I tried to place another IP order, it said "additional verification required" and that it could take up to 48 hours. About a day later, the order was canceled. That's when the problems began.
When I contacted live support, they told me I needed to update my account information — basically giving me generic responses. Anyway, I updated everything and tried ordering again, but the same thing kept happening. I submitted tickets, and a support agent named Gabriel N. told me to place the order again and that it would be manually approved this time. I did that, but once again, it was canceled after 2 days. Just ridiculous.
Since they started responding extremely slowly, I went to the Public Cloud section and activated a project. I placed around 100 small orders, and only then did they finally notice. Clearly, they only pay attention when it suits them.
Then the system created a ticket saying I needed to upload documents. I had already told live support I was happy to complete a KYC verification if needed. The ticket said to upload documents via the "My Documents" section — which doesn't even exist in the customer panel. Total joke.
I contacted live support again and they told me to send the documents in the ticket. So I did — front and back of my ID. Then they asked for proof of address, which I downloaded as a PDF from an official government website and sent it. I've been waiting for days now.
This is honestly the most frustrating and ridiculous process I've seen. I'm an active customer, and you're doing a fraud check? For what? If this were my first order and I was using a VPN or something, I’d understand. But I’ve already been using your services.
My service is close to expiry — what if I can’t renew it in time because of this mess? Will it be canceled too?
Do NOT order from here. They don’t even know how their own system works.
Account: as371715-ovh
28 April 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
As a security measure, some orders require verification by our anti-fraud team. This may explain why orders are canceled.
This may be due to the account's payment method history or the information entered in the profile, which we sometimes seek to verify to ensure the identity of the person or company placing the order.
In order to prioritize the processing of ticket CS11091377, I have just escalated it to the billing team. One of my colleagues will review the escalation and get back to you as soon as possible.
Regards,
Maxime.R
OVH is not a reliable server provider.
Edited after OVH reply (20th May 2025):
If you have seen the ticket carefully, then you might have seen screen shots of the email that I received from your abuse team.
And if you have carefully seen the ticket, then I repeatedly asked that "Please point out where is the technical detail in the email"
My only question that stayed for long is that where is the technical detail?"
If you have seen the ticket then you might have noticed that your team says they don't have access to abuse team.
You take down a production server, and you say that you don't have access to abuse team. Is this not a shame on OVH?
**** How was it fixed? *****
After days of research on internet I figured out that you don't have your own abuse detection system. You use Netcraft. I directly contacted Netcarft and they gave me issue number 68604359. After providing screenshots they agreed that they flagged the portal in error. You can see the issue if your fake abuse team has any access to them.
Once Netcarft clear the flag, the next day I received an email from your fake abuse department that your ticket has been closed. Other than this they never replied to any email, even after updating my email address, as suggested by your so called support.
--------- Original Review ------
We’ve been an OVH Cloud customer for over 11 years. Our leased server supports our tracking and communication software and serves around 3,000 GPS devices in a live production environment. On April 1, 2025, we received an email from abuse team claiming a phishing website was hosted on our server. As an immediate action I stopped the website. Still, on the third day OVH hijacked our production server.
** What was the business impact? **
1. This server listens to approx. 3000 GPS tracking devices installed on commercial trucks and trailers. All of our clients lost connection with their vehicles.
2. Server hosts a communication system where dispatchers send live instructions to drivers on road. All clients lost connection with their drivers, and this caused missed deliveries causing financial loss to our customers.
3. Several other automations stopped.
All of a sudden we had to migrate to a different server that we kept spare for urgencies.
To understand the issue I created a support ticket and also called them to understand what was wrong. Support team told me to reply to the same email that was received from abuse team and assured that they will tell you. I replied to that email multiple times. But never got any reply from abuse team.
I kept asking OVH support via tickets. But support kept saying that they don't have access to abuse team. Now we are in a business critical situation:
1. The domain they mentioned in the abuse email has nothing objectionable. It is a staging environment for testing our live application.
2. Because this domain was flagged by OVH, we have exact same web app running in production which we are keeping down because we are afraid of same wrong action on other server.
** What are we looking for?
we appreciate that OVH does not allow phishing website. But the website they flagged is a normal web application used by our customers. Only those users can use them who were signed up by their employers.
--We need to understand what was exactly on website that abuse system flagged the domain and hijacked our server even after the website was immediately taken offline.
--We need detail, so that we could take care of objectionable things on several other applications running on different ovh servers.
OVH team permanently closes tickets after stating that abuse team has provided sufficient detail. But abuse team just stated a domain name and nothing else in the email. To keep the conversation on, I create new tickets.
I am keeping tickets open but they send a ready-made reply that they dont have access to abuse and ask to contact abuse team, but abuse team never replies.
So for us OVH servers are no more reliable provider because they hijacked our business all of a sudden without any reason. They even do not explain what was the reason of hijacking a server.
I am attaching all tickets and conversations and abuse email that, according to them, contains all so-called technical details.
We request OVH to tell us what was phishing in the website.
31 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
EDIT : Thank you for the OVHcloud account information.
I have fully reviewed ticket CS10953180 and confirm the information provided by my Cloud Support colleague.
The abuse service has repeatedly confirmed that it has provided you with information regarding the phishing detected as being sent from your dedicated server.
Since the security of the dedicated server is your responsibility, we can only encourage and advise you to fully check the server.
If a new alert is triggered and you receive an email from the abuse service, I advise you to check the security of the dedicated server before putting it back into service.
Regards,
Maxime.R
Absurd bureaucracy, wasted time and money
I placed an order for a domain and VPS at OVH. I accidentally used their Canadian portal, and the order was cancelled due to a "region mismatch." Support told me to create a new account on the UK OVH site.
I did exactly that — and again, the VPS order was cancelled, but this time the domain was accepted and charged, even though I can’t use it without a server.
They refused to cancel or refund the domain, hiding behind "registry rules." I also can’t remove my payment method because there is now an "active service" (the domain I didn’t want). Total nonsense.
This whole experience is ridiculous:
You buy a service you can't use, you’re charged for it, can't cancel it, can't remove your payment details, and can't close your account unless you file a GDPR request.
I’ve submitted a complaint to Nominet and will be requesting full data deletion under GDPR.
OVH is a perfect example of how not to treat customers. I wouldn’t recommend them to anyone — unless you enjoy bureaucracy, contradictions
5 May 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mateusz,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
Regards,
Maxime.R
Un excellent support en francais
Un excellent support en francais. Résolution rapide.
CS11058490
30 April 2025
Unprompted review
Reply from OVHcloud - Canada
Bonjour Madame, Monsieur,
Merci pour ces 5 étoiles⭐⭐⭐⭐⭐
Nous sommes ravis de voir que votre expérience avec notre équipe se passe bien.
Chez OVHcloud, nous mettons tout en œuvre pour vous offrir un support de qualité.
L'ensemble de l'équipe reste disponible sur nos canaux habituels.
Nous sommes impatients de continuer à travailler avec vous.
Cordialement,
Homefa S.
Outstanding Support from David and Laurent
I just wanted to take a moment to share some positive feedback regarding the support we received from David and Laurent in support ticket no. CS10940572.
Throughout our recent request, they have been extremely helpful, responsive, and professional. From guiding us through the server relocation process to ensuring a smooth time transfer and deletion, their clear communication and efficiency made everything much easier for us.
We truly appreciate their dedication and excellent support. Please pass along our thanks to both of them!
Best regards,
Ivan from ActiveCollab
28 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Ivan,
Thank you for taking the time to submit your opinion on Trustpilot and I am delighted to read your positive experience.
At OVHcloud, we strive to provide quality support to all our customers, and it is rewarding to know that we have managed to meet your expectations.
We are pleased to hear that David and Laurent have been able to guide you through the process and ensure the transfer and deletion goes smoothly.
Their professionalism, responsiveness and clarity in communications are qualities we value highly in our support team.
Your positive feedback is very important to us, as it helps us assess the quality of our service and identify areas where we can still improve.
If you have any further questions or concerns, please feel free to contact our support team by phone or ticket, via Live chat or social media. We are always here to help.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
very professional and solved my issue…
very professional and solved my issue in great time
27 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Chris !
We're delighted to hear that you received excellent technical assistance from our team!
Our goal is to provide fast, friendly, and effective support, and it sounds like we hit the mark.
Thank you for choosing OVHcloud and for trusting us with your technical needs.
Best regards,
Homéfa S.
Terminating a server being replaced
I requested to terminate a server which was replaced by a new one; initially I was asked multiple times the reason however after a quick back-and-forth the request was fullfilled.
27 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Paolo,
The entire OVHcloud technical team thanks you for your feedback on Trustpilot.
We appreciate your comments and continuously strive to improve our processes to make our interactions smoother and more efficient.
We are glad we could fulfill your request and remain at your disposal for any further questions or assistance.
Thank you for choosing OVHcloud and for your trust.
Best regards,
Dieynaba K.
Stay away from OVH….horrible
Our VPS 8 core 8GB Ram server with OVH was setup on Friday, we noticed immediately that the load was high with nothing on it. We figured it might be an issue with updates etc.
We wrote a ticket to support and we left it overnight and came back Saturday morning with the same issues. Contacted sales and support. No response. The sales department left us on hold and then came back saying they were having internal issues and hung up. Support did not respond period.
We terminated our account immediately. Server was not live for more than 24 hours.
We requested a refund. On Monday morning, we received a ticket response to the cancellation (not the high load - still no response on that), saying they could not offer a refund and they could help with the cancellation.
Stay away from OVH. They are not worth it.
21 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Chris,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course at your disposal by phone or ticket (24:00 to 48:00), via Live Chat (7 days a week) or social networks (Monday to Friday from 8:00 to 18:00).
In order to analyze the difficulties and if you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
A Testament to Good Values and Customer Commitment
The team took care in understanding the circumstances and demonstrated flexibility and care. As a developer and small business owner this means a lot and earns my loyalty through its good values and professional ethics.
17 March 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Martin,
Thank you for taking the time to share this very positive feedback and for your loyalty.
I am delighted that our teams have met your expectations. We do our best to offer you quality support to help you about your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Great hosting for an affordable price
OVH Cloud is a great hosting provider for affordable yet high spec hosting.
Their only downside is their support is usually slow & provides copy/paste responses, taking many interactions to resolve issues.
24 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Nick,
Thank you for sharing your feedback and experience with Trustpilot.
At OVHcloud, we are constantly committed to improving our services and support, including reducing the time it takes to process your requests.
We also strive to handle the bulk of frequent requests through our website and guides.
If you experience any difficulties using these resources, our support teams are of course available by phone or ticket (24 to 48 hours), live chat (7 days a week) or via social media (Monday to Friday, 8:00 a.m. to 6:00 p.m.) as indicated in our General Terms and Conditions of Service.
Thank you for your understanding and patience.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
I have been an OVH customer since…
I have been an OVH customer since January 2021, spending more than $300 every month on cloud services. This month, OVH suddenly closed my account, citing a Spamhaus complaint that had nothing to do with me. Despite my attempts to clarify the situation, their support team provided no real explanation or resolution and their abuse team doesn't answer.
They chose to shut down my account without warning or investigation. No due process, no appeal, just an abrupt termination—effectively locking me out of services I paid for.
If you're running critical infrastructure, think twice before trusting OVH. They can terminate your account without proper evidence or a fair chance to defend yourself. Their handling of this situation has been unprofessional, and their customer service is non-existent.
Avoid OVH unless you’re willing to risk losing your services without justification.
5 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Mehdi!
We are sorry to hear about your account closure.
At OVHcloud, abuse is treated with the utmost seriousness. Any use contrary to our terms may result in a warning or more.
No service outage occurs without prior notification.
Taking this opportunity, I would like to request more information about accounts concerned and review in detail all cases.
You have received a request, please, answer this request with your company's OVHcloud ID(aa0000-ovh or 0000-0000-00), full name, e-mail, and phone number assigned to your ID.
Have a nice day,
Homéfa S.
Extremely difficult to cancel
Extremely difficult to cancel. I keep getting billed and support is not very helpful. We are not using them for several months but can't get to cancel the billing.
15 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello John,
Thank you for sharing your experience with us on Trustpilot. We are sorry to hear that you have had difficulties with our interface.
We take your feedback very seriously and are committed to continually improving our service to offer an optimal user experience.
I have sent you a request for information to analyze the situation. Please respond by providing the ID of your OVHcloud account, which can be found in the emails you received (for example, xx12345-ovh).
[EDIT : I wanted to thank you for providing me with the necessary information. I have reviewed the situation and have created a new ticket on your account to finalise the cancellation of your services and ensure that no further invoices are generated. In addition, I have requested a refund for your last two invoices, as you contacted us for assistance on 19 December 2024. I'm confident that my colleagues will find a solution that meets your needs.]
We understand that ease of use are key factors in choosing a service provider.
We are continuously working to improve these aspects of our service and thank you for giving us the opportunity to do so.
Best regards,
Dieynaba K.
Great service
I used to run Minecraft servers using OVH dedicated servers 10 years ago, we pushed them hard, always reliable to this day top tier server I've ever used
Now I have a VPS server and its great never had a issue great uptime, fast and responsive, good upload/download speeds.
13 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for taking the time to share this positive feedback about your experience with your VPS services.
We do our utmost to offer high-performance services and quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Best regards,
Maxime.R
Stay Far Away!!!!
Stay Far Away!!!!
These charged me upon sign up without my knowledge or consent. 16 days later, I notice it on my bank statement and investigate.
When I contacted support they sent me the link of my "orders" which were empty, when I reported the issue, they asked to refresh and magic, here there were...
Used every excuse in the book to not give the money back despite the fact I very obviously never used a service I did not know they billed me for??
The CS person was rude and did not care for a second to help.
She closed the chat as soon as I questioned and asked for proof of consent on the payments.
Worst CS experience I every had. I will make sure never to touch anything OVH related and so should you!
13 February 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Tanguy,
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered with our billing process and customer support. We understand how frustrating this situation must be, and we take your feedback very seriously.
We are committed to improving our services and ensuring a better user experience for all our customers. To further investigate your case, I’ve sent you a request for more information. Please respond by providing your OVHcloud account identifier, which can be found in the email you received (e.g., xx12345-ovh).
[EDIT : Thank you for sharing the information. After reviewing the details, I couldn’t find any support requests related to payment errors for the services. If you want an analyse for this topic, please create a support ticket so we can help you further.
That being saidI did see a request about domain name transfer. My colleagues have already replied to this, please check their response and let them know if you need any further clarification or more assistance.]
We appreciate the opportunity to do so.
Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.
Best regards,
Dieynaba K.
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