CS did a great job, polite, and the most important resolved my issue. The only reason I'm not giving 5 starts is because of the original response time. Once someone was in charge of my ticket CS w... See more
Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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I've had a VPS server with OVH for the past 5+ years and a dedicated server before. The dashboard is a bit odd, but it has all the functionality I've needed & it has worked reliably for the full perio... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
Company replied
Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we los... See more
Company replied
Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.5
Average
163 reviews
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Waiting one hour to get through to someone on their SALES line...
They're clearly not that bothered about selling anything... In my case I'm just trying to get through to someone in Billing (obviously they only give out telephone numbers for their Sales team, who don't pick up anyway...) to discuss my contract. I'd like to cancel as I've encountered too many technical issues at this early stage - my server won't boot in normal mode any more, something to do with OS configuration - and there is little direction on how to solve it. I get that there are different tiers of support and you can't get gold standard support without paying for it, but if you're not a tech whiz like me and you have trouble making sense of complex documentation, you're stuffed.
For example, none of their support team has been helpful enough to give me a brief idiot's guide on how to check the logs in rescue mode, or if I decide to reinstall the OS, exactly what configuration I should select so that this problem doesn't reoccur. On the positive side, their live chat agents do respond very quickly. I just don't get how they can leave customers hanging on the sales line for so long - do they not want the business...
My impression was this would be very much plug and play, but it's been a disaster so far. I can't believe I've been waiting an hour to talk to a human, this is worse than airlines. Share price doesn't provide too much reassurance either...
17 October 2023
Reply from OVHcloud - Canada
Hello Jonathan,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
Declined order with no reason
I ordered a server, provided all necessary information, and several days later, the order was declined and canceled. Without any real reason.
9 October 2023
Unprompted review
Reply from OVHcloud - Canada
Hey there Andrei,
**UPDATE**
We've carefully reviewed your order and account data, and unfortunately, our validation team had to decline your order and deactivate your account. It seems that they couldn't find all the necessary security assurances.
To resolve this situation, please take a moment to review your personal information, including your name, address, and email, as well as our service's terms and conditions before attempting a new order.
Have a nice day,
ViniL
Scam
Suspend my subscription after they receive abuse email from outdated spam program/software, 6000 messages sent are good 4 of them identified as spam, they remove also my account, money back is just titling, you have no chance to request your money, they remove your account, that vps will rent to another & the cycle turns
20 July 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Said,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
I see that your case is updated and solved by our Abuse team. OVHcloud review in details all the reports and apply the correspondent action for each case.
You can always answer the ticket requesting or providing more information to help our team review the case.
Have a nice day,
ViniL
Very bad customer support and lack documentation about products
I ordered a server (SYS-1-SAT-32) which has IPMI. It turned out that it is not connected and this service is not guaranteed.
Technical support advised to abandon this and order another one or take it more expensive, but there are no guarantees that there will be IPMI. (4ovh - CS8011003)
From a financial point of view, such a bust will not be cheap, and there are no guarantees at all that it will help.
I opened a request to the billing department to replace the server. (4ovh - CS8011094) No response for over 10 days.
There is no documentation that there is or is not IPMI in the servers. After ordering, an error is written in the tab with IPMI.
The level of support is terrible. In the only ticket where they answered - there was no help.
If this problem is not solved and the financial department does not respond, I will return the money by any available means.
30 June 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Vitaly,
Thank you for giving us your feedback via TrustPilot and we apologize for any inconvenience.
At OVHcloud we are constantly improving our support and in particular to reduce the time it takes to process our customers' requests.
Here you can see that IPMI is only guaranteed with OVHcloud servers:
https://eco.ovhcloud.com/en-ca/compare/
IPMI isn't compatible with most SoYouStart servers and is available as an option to order on other models.
The problem you're experiencing isn't with your dedicated server and a change of server won't change anything.
However I confirm the information sent by my colleague via the ticket CS8011003.
Regards,
Maxime.R
Misleading offers.
I am a new customer with OVHCloud, and I had planned to renew my dedicated server eco KS-GAME-2 in advance, which had a permanent 50% discount. However, when I tried to renew, the renewal price appeared without the discount. Is this an error? I remember that in the fine print, it stated that the discount was permanent and not just for 1 month like the current offers.
I tried to reach out through tickets and Discord but did not receive a response.
Edit:
When making the final payment for the renewal, the discount appears. I apologize for the confusion.
2 July 2023
Unprompted review
Reply from OVHcloud - Canada
Hello,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
We do not offer support in Discord.
Have a nice day,
ViniL
Good 7 out of 10
OVH provide top-class services in terms of performance, DDoS protection and “technical” support and focus on technical here. They provide fast hardware replacement and good servers monitoring. In terms of the billing support 1 out of 10 my rating. Takes days to reach them despite that billing should be given priority support. As a CEO of hosting company. I have dealt with much colocation and dedicated server providers. Never really needed to contact billing support. But at OVH expect billing issues and bugs.
However we are just dealing with that because they provide competitive services in terms of DDoS protection and performance. Never faced a downtime really as i remember or just a very little downtime. That’s a 2 years experience with OVH.
3 June 2023
Reply from OVHcloud - Canada
Hello Shady,
Thank you for taking the time to post this review.
We're delighted that you like our products and services, and we're sorry to hear about this feedback concerning your requests to the billing department.
Please be assured that our teams will follow up all requests as quickly as possible.
Regards,
Alexandre.L
PATHETIC SERVICE!
PATHETIC SERVICE!
VPS server went down 3 times in a month. can't even reboot my server. worst support total waste of money.
25 May 2023
Reply from OVHcloud - Canada
Hello Ahsan,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
This company scam people
This company scam people, I tried to cancel services, but their website gave error, then I contacted support, but they did not cancel services and my card was charged again and again, stay away from these scammers.
1 April 2023
Unprompted review
Reply from OVHcloud - Canada
Hello John,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
fraud company and fraud service
I paid for my server at 9th of Feb .. they activated the server at 11th of Feb
suddenly my server stopped working at 1st of Mar
I sent a support ticket at 1st of Mar
at 3rd of Mar my server got deleted
at 7th of Mar they responded that my server got deleted because I didnt pay !!
how the hell can I know that if they are not responding ?!!
they gave me 18 days of service even though I paid for 30 days
they dont want to give refunds
they dont want to bring the server online again for the days I paid for
I can provide all the emails and bills you want to pin this company as a bad one
edit:
I wish I can provide images here cause their customer support is brain dead
I tell him something he reply after 3 days with something else
I wish this company close their services and dont bother working again in this industry
1 March 2023
Unprompted review
Reply from OVHcloud - Canada
Hello Abdullah,
I saw that our team already provided you an answer to your request.
Your your server has been cancelled, and that it is not possible to restore it in your account. To give you a clearer vision of what happened here, below are the main facts :
- Your server was last charged from Feb 1st to march 1st on the invoice we mentioned by ticket. This service was paid until March 1st and not march 12th.
- On feb 15th, as the automated payments could not be made on your paypal account, this service automatically switched to manual renewal. An email was sent to inform you about this.
- Your server was suspended on March 1st as its renewal date was reached
- it was then deleted on March 9th as no renewal was made for this service
Unfortunately, your contact request was made on march 22, when your server was already deleted. I however wish to confirm that you have used all the days of service that were paid for this server.
We still have ongoing offers on our dedicated servers in the Eco range, that you can find here : https://eco.ovhcloud.com/en/
Kind regards
ViniL
WILL NEVER USE OVH AGAIN!
One of the sites on my server was hacked with a common SQL injection. Rather than suspending that site, they closed ALL my websites.
When dealing with support to get help to restore sites the customer support team was more than awful. They weren't helpful at all.
I had to hire outside help to move my sites off the server and restore them elsewhere.
Now that I am trying to cancel, their cancellation fees are 100% of the remaining contract on the server which is insanely bad as they are simply taking advantage of the customers.
WILL NEVER USE OVH AGAIN!
30 March 2023
Reply from OVHcloud - Canada
Hello Magnus,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconveniences encountered.
OVHcloud is constantly improving its services and customer support.
If you are talking about the restoration of websites on a dedicated server, the scope of intervention of our support is limited to the connectivity of the server on the OVHcloud network as well as to the hardware part.
The system and application configuration is the customer's responsibility as we have no access to your data.
So that I can check what happened to give you the right information about your request, I invite you to answer the request for information that I just sent you.
You can answer it by giving me the ID of your OVHcloud account (xx12345-ovh).
Regards,
Maxime.R
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