Very nice and efficient help from chat hotline even at night from France (but in English, on another helpdesk I think). Francisco helped me on case number CS15827247 He investigated and t... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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See what reviewers are saying
Compared to other cloud providers, this is one of the least bad options you’ll find out there. I’ve been with them for 5 years and haven’t experienced any system downtime, and the few support tickets... See more
Company replied
**Unreliable VPS service — recurring access problems every week** I have been experiencing serious reliability issues with my OVH Cloud VPS for several weeks. The VPS regularly becomes... See more
The support people probably don't speak English, and the system can translate for them. When I wrote to them about the payment, they misunderstood. My service was suspended due to the misunderstanding... See more
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.1
Great
2k reviews
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Good service / Support / good hardware
Good service, good prices, pretty good support :)
6 January 2026
Unprompted review
Reply from OVHcloud - France
Hello Siggy,
We're happy to hear that you had a positive experience with our service and support. We appreciate your feedback and your recognition of our prices.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
OVHcloud Support team
OVH Support Review
OVH support was quite responsive and was able to help me with my situation. I've hardly ever had any problems with OVH and I hope it stays that way. Thanks again to OVH support!
Ticket ID : CS14427697
26 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Martin,
We appreciate your positive comments about our support. I share it with Joanna.
We are delighted to hear that we have lived up to your expectations. Customer satisfaction is our priority.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
Replaced defective drive
Baremetal server with the Standard level of support.
A mirrored drive began to grow the number of Offline uncorrectable sectors on a bare metal server. I "googled OVH request replacement drive" and read their online guide. I ran the appropriate tests to gather the required evidence, raised a support ticket for a disk replacement to prevent data loss and even though it was the Christmas period the ticket was picked up well within the support response time and the drive promptly replaced.
OVH have good online guides and good server prices. I do not expect a hand holding level of support at this price range although reading recent reviews here seems to show they would offer it if asked.
I have been an OVH customer for around 10 years. As long as they continue to offer the servers I need at a decent price, have a good stable network and respond to tickets when raised I don't think that will change.
Wishing the OVH team an early Happy New Year!
Ticket number CS14406761
29 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Brian,
The whole OVHcloud team sincerely thanks you for taking the time to share your experience on Trustpilot.
We’re delighted to know that the replacement process went smoothly and that our support team was able to assist you promptly, even during the holiday period.
Your long-term trust and satisfaction truly motivate us to keep delivering reliable servers, helpful documentation, and responsive technical support.
Please don’t hesitate to contact us any time via ticket, phone, live chat, or our social channels, we’re always here to help.
Wishing you an excellent start to the year, and thank you again for being a loyal OVHcloud customer.
Best regards,
Dieynaba K.
Fast and helpful support
Thanks to OVHcloud support and Laurent C. for helping me remove the commitment on my VPS.
The issue was handled professionally and solved successfully.
Ticket: CS14032281
22 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Dan,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback regarding the support you received from our advisor Laurent.
Your satisfaction is our priority, and we are pleased that your request has been processed professionally and efficiently.
Your experience reflects our commitment to providing quality support and resolving customer situations quickly and satisfactorily.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I've been having a great experience…
I've been having a great experience with OVH. The servers are fast and always available.
16 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Diogo,
Thank you for sharing your positive experience with OVHcloud on Trustpilot.
We are delighted that our servers have been able to meet your expectations in terms of speed and availability.
We are proud to offer high-quality infrastructure that allow our customers to enjoy a smooth, uninterrupted user experience.
Our maintenance team works tirelessly to ensure the availability and performance of our servers, and we are happy to see this reflected in your experience.
We continue to invest in modernizing and improving our infrastructure to offer even more value to our customers.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Worst customer service ever !
Worst customer service ever !
OVH cut our DNS service on friday evening. There was an open invoice that was due on the 15th, Friday was the 12th. We're still not sure that the open invoice was the reason, but is it was they were at least 3 days too early to cut the service. There were no warnings.
This caused a lot of problems - we're an operational healthcare company with real doctors and real patients as 'customers'.
OVH has been completely unresponsive to our probes for information sice the incident. Not accessible over the phone, no response on the ticket and no response on the chat.
12 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Stefaan,
We are sorry to hear about the issues you have experienced.
However, we note that we have not received the necessary information from you, which prevents us from accurately analyzing the situation and providing you with appropriate assistance.
The entire OVHcloud support team remains available if you would like us to review the situation, through all our channels: by phone, via ticket, through live chat, or on social media.
Best regards,
Dieynaba K.
I recently had an issue regarding a VPS…
I recently had an issue regarding a VPS with an automatic commitment (ticket CS12930602) and I was very pleased with the professionalism and efficiency of the OVHcloud support team.
Both Victor and Michał handled my request for service cancellation and billing adjustment with clarity and transparency. Communication was polite, precise, and solution-oriented. I appreciated that they explained all available options and processed the invoice correction, including initiating the refund.
The entire process was smooth, fair, and customer-friendly — exactly how technical and billing support should be. I have been an OVHcloud customer for many years, and this experience once again confirms the company’s reliability.
Thank you to the team for the assistance and professional approach!
9 December 2025
Unprompted review
Reply from OVHcloud - France
Hello Andrei,
Thank you for taking the time to submit your feedback on Trustpilot.
We are proud of the commitment of our technicians, such as Victor and Michał, who worked to resolve the situation encountered in an efficient and transparent manner.
We are pleased that you appreciated the clarity and accuracy of the communication, as well as the speed of the proposed solution.
We strive to maintain an optimal level of support and are pleased that we have been able to achieve this goal for you. We are committed to continuously improving our services to meet your needs.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thank you to Deborah.P for taking care…
Thank you to Deborah.P for taking care of my request; I will now be patient.
5 December 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share your experience with our teams on Trustpilot.
We are delighted that Debora has been able to meet your needs and provide you with effective support.
We are proud of our support team, who work hard to deliver an optimal customer experience.
We are aware that patience is sometimes required when it comes to resolving certain technical situations.
We strive to continually improve our processes to reduce processing times.
For any additional requests, our technicians are of course available by phone or ticket, via Live chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Ticket fermé automatiquement
Ticket fermé automatiquement, pas de discussion possible, support client très discutable...
5 December 2025
Unprompted review
Reply from OVHcloud - France
Bonjour Arnaud,
Nous sommes navrés d'apprendre que vous n'avez pas eu la possibilité d'interagir avec notre technicien.
Les tickets peuvent être soumis en "demande d'informations" ou en "résolu". Dans les deux cas, il reste possible de rouvrir un ticket qui n'est pas totalement fermé.
Chez OVHcloud, nous nous engageons à vous accompagner à chaque étape de vos projets.
Pour que nous puissions analyser la situation et voir ce qu'il s'est passé, nous vous avons adressé une demande d'informations.
Vous pouvez y répondre en nous communiquant un identifiant client ou un numéro de ticket.
Cordialement,
Homéfa S.
Matteo is exceptional in such support !
Matteo is exceptional in such support !
Today was 2nd time that Matteo helped clarifying some doubts, without complaining why 2 questions or 3. Last year as well, when I was stuck in something he helped greatly whilst clarifying the documentation error.
There are some people who are meant to solve problems and understand what support is , Matteo is 1 of them ! Almost everyone in the team is willing to help and answer ( there are some exceptions , everywhere).
I can't complain, even if I am from Belgium :D
2 December 2025
Unprompted review
Reply from OVHcloud - France
Hello there,
Thank you for your kind words about Matteo and our support team.
We're thrilled to hear that Matteo has been able to help you clarify your doubts and resolve technical issues, not just once, but twice! His dedication to providing excellent support is truly appreciated.
At OVHcloud, we're committed to delivering top-notch support to all our users, and it's great to see that we've been able to meet your expectations.
Thank you for your trust and we're happy to continue working with you.
Best regards,
Homéfa S.
Thanks Joanna
On the CS12829191's ticket, thank you, Joanna B. for having kindly took my request in consideration.
30 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Sélim,
Thank you so much for your kind words about Joanna B.! We're thrilled to hear that she was able to help you with your request and that you appreciated her kindness and consideration.
I'll make sure to pass on your thanks to Joanna B. and let her know how much you valued her assistance. We're proud to have team members like her who are dedicated to providing excellent customer service and support.
If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're always here to help.
Thank you again for your kind words, and we're glad that we could help.
Best regards,
Homéfa S.
Excellent support and overall quality.
Excellent support and overall quality of services. Furthermore, their prices are very competitive. I wish the user interface was a bit more friendly.
29 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Bill,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We do our best to offer you quality services and support to help you about your request.
We take note of your comment regarding the Control Panel. We are working hard to improve it through feedback from our customers.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie D.
Awesome support !
Awesome support that is always there to cover me when I do stupid things like messing around with my DNS records or crashing my website storage or database.
28 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Benoît,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to know that we have been able to help you resolve the situation.
We are aware that managing these elements can sometimes be complex, which is why we are here to support you and provide you with the necessary advice to help you overcome these challenges.
We continue to work hard to improve our services and support, including developing tools and guides to help you manage your resources more effectively.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
They immediately canceled the order I…
They immediately canceled the order I placed by mistake. It was very quick, and I was having a good day.
25 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Ismail,
Thank you for sharing your experience with us. We're glad to hear that we could quickly cancel the order you placed by mistake. It's great that this swift action helped make your day better.
At OVHcloud, we understand how important it is to act promptly in such situations, and we're happy to have met your expectations. If you have any other questions or need assistance in the future, please don't hesitate to reach out to us through our support channels: phone, ticket, live chat, or social media.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Homéfa S.
You are the only one in the EU who can…
Wow, too too too many negative in France. You are the only one in the EU who can fight against the fascist Magaland's AWS, Azure and Google GCP. Customers need support (not from robots), helpful and competent people at your company. Wake up leaders.
Hello Dieynaba, oh sorry, the issue is already there, you act like a robot. You didn’t get the point even I am so "clear". Please forward this to all the leaders.
16 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Tuan,
Thank you for sharing your concerns and expectations with us. We are sorry to hear that you have encountered difficulties with our service. We understand the importance of having human and competent support to meet your needs.
We have sent a request for information to analyze your case and would you be kind enough to provide your customer ID (e.g., xx12345-ovh) in response. This will allow us to better understand the situation and find an adapted solution.
We take your comments into account and use them to improve our services. Your feedback is valuable to us and we commit to doing better.
Thank you for your collaboration.
Best regards,
Dieynaba K.
An OVH error almost shutting our business down
We are a QR code provider for B2B, and sometimes clients go through our protection net and use our service with malicious intent.
Thus, the OVH abuse team has contacted us about the misuse of our short URLs.
We always treat those issues with great attention and solve them as fast as possible. Our whole reputation and business are on the line.
However, suddenly, we received the usual alert from the abuse team, we solved it blazingly fast and IN THE SAME way as we usually do. However, the abuse team apparently ignored our resolution and, the next day and without any warning, proceeded to blacklist our entire system. Putting our whole infrastructure down.
This went on for 3 hours, with no communication whatsoever, damaging our brand and upsetting many clients.
If it were our fault, I wouldn't mind per their T&C, but we did everything by the book.
Once the blacklist timed out, I received a message saying the abuse ticket was closed, and we received no further communication.
This is utterly unacceptable. If we do not receive any communication, we'll have to resort to legal measures and move to a new provider.
6 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Jean-Charles,
We appreciate your feedback via Trustpilot and are sorry to read this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce request processing time and manage abuse cases.
We also make it an important point to contact our customers as soon as possible when these situations arise.
In order to analyze the various difficulties encountered as well as your exchanges with our dedicated service, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
We thank you for your understanding and look forward to your return. Have a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Update (13/11/2025)
Thank you Jean-Charles for the information provided, and confirm that you have relaunched the support ticket while it is being processed.
I also note that the request initiated on 06/11 2025 and this one was processed the same day by our agents in charge of the management of “abuse”.
Please continue your exchange with our agent via the ticket for any additional requests.
Thank you for your understanding.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Deleted Instance w/o warning
I'm was genereally happy with OVH and a customer for over 8 years, but as my Credit Card expired, they deleted my instances w/o sending an email. Even if the email arrived, it would have been a 7 day deadline to deletion. This is an outragios policy that should be changed, i suggest: Stop/Suspend the instance w/o deletion, send emails to the clients with reasonable deadlines, and start the instance again once payment has been fixed. At the current state, I cannot recommend OVH unless you backup agressively.
15 October 2025
Unprompted review
Reply from OVHcloud - France
Hello Mario,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
A month of problems
Over the past month, there have been many problems. Here they are in chronological order.
1. I need websites that can run CGI files made with PERL programming. I found an internet website that said OVH can do this. I paid for a PRO account, and after a week of problems I was told that OVH will not run CGI files on a shared server and that I must get a VPS instead of a PRO.
2. I paid for a VPS and tried to follow the guide for its configuration. After many days of difficulty I found out that the initial video on the guide KB0047736 (getting started on VPS) is out of date and no longer valid. Ubuntu has changed the method of changing the port to a socket-based activation instead of the method in the video. So when I made the changes in the video, my access to the server was blocked.
3. The procedures described by OVH to set up a VPS are so complicated that they can only be done by an expert programmer. I hope that I can find an expert to help me at a reasonable price.
13 October 2025
Unprompted review
Reply from OVHcloud - France
Hello David,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Absolutely intolerable.
Absolutely intolerable.
I asked to cancel my hosting (under the 14 days). It took them 7 days to process my refund until I get the refund, then tried to make a new payment from my bank for the hosting that got canceled without any prior authorization, and then deactivate my website.
No service, no follow-up, fraudulent payment. I reported your behaviour to my bank as you try to catch fraudulous payment. Case: CS11787647
30 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Clément,
Thank you for taking the time to share your experience with Trustpilot. We sincerely apologize for not meeting your expectations.
We are constantly working to improve our billing system and offer a quality user experience. We are taking your feedback into account to continue improving us.
After reviewing your CS11787647 support ticket, I can confirm that the refund requested on 28/09/2025 was successfully initiated on 01/10/2025 and I can assure you that it is currently being finalized with our accounting department.
We do our best to process your requests as quickly as possible.
I apologize for the delay and thank you for your patience and understanding.
I look forward to our return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
----
MAJ : 09/10/2025
Thank you , Clément, for the additional information you have provided.
However, these do not correspond to an OVHcloud customer account.
However, regarding ticket CS11787647, I can assure you that a refund (as a commercial gesture) has been set up by our teams.
The associated service (Web Hosting plan), in "automatic" renewal mode (renewal mode configured by the account manager) will be closed once the refund is finalized.
If you would like more information on the situation, please contact our services. We'll be happy to help.
Thank you for your understanding and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Great Support
Hello,
I really appreciate the support experience on twitter. Really available and helpful. I'll share the info.
25 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Franck,
Thank you sincerely for your positive feedback and 5-star rating ⭐⭐⭐⭐⭐
Your satisfaction is a true source of motivation for all of us at OVHcloud.
We’re glad we could meet your expectations and remain committed to supporting you.
Best regards,
Homéfa S.
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