Very nice and efficient help from chat hotline even at night from France (but in English, on another helpdesk I think). Francisco helped me on case number CS15827247 He investigated and t... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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See what reviewers are saying
Compared to other cloud providers, this is one of the least bad options you’ll find out there. I’ve been with them for 5 years and haven’t experienced any system downtime, and the few support tickets... See more
Company replied
I've used OVH for almost 2 years with absolutely no issues. A while ago I couldn't continue paying for the service while my commitment period was still active and, after reaching out to support, they'... See more
Company replied
The support people probably don't speak English, and the system can translate for them. When I wrote to them about the payment, they misunderstood. My service was suspended due to the misunderstanding... See more
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.1
Great
2k reviews
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Great support setting up public cloud project
After taking a premium support contract, I got great assistance (from Julian) to build my public cloud/openstack project
Ticket number: CS11774932
22 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Jurn,
Thank you for taking the time to share your positive experience with our premium support team!
We're thrilled to hear that Julian was able to provide you with great assistance in setting up your public cloud/OpenStack project.
We're glad that our premium support contract was able to meet your expectations and provide you with the level of service you needed to get your project up and running.
If you have any other questions or need further assistance, don't hesitate.
Best regards,
Homéfa S.
Reply from OVHcloud - France
Hello there,
Thank you for taking the time to share your positive experience with our support team!
We're thrilled to hear that our support was fast and that your problem was resolved quickly.
We're glad that we could meet your expectations and provide you with a great experience. Your satisfaction is our top priority, and we're committed to continuing to provide you with the best possible support.
If you have any other questions or concerns, please don't hesitate to reach out to us.
Best regards,
Homéfa S.
Worst experience ever
Worst experience ever ! Support need to replace a failed SSD on my dedicated server, they take 12h+ to finish the intervention, support message are incomprehensible, they are very very hardly reachable ...
Result site down for more than 5 days, huge losses
19 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Eric,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered as well as your exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me the ID of your OVHcloud account (xx12345-ovh) and if you have a request waiting to be processed, I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
VPS migration request
We would like to highlight the professionalism of OVHcloud’s support team, and especially Joanna from the Claims Department.
Our VPS migration request (ticket CS11468209) has been resolved with the proper transfer of subscription time. The follow-up was clear, and the resolution efficient.
A reliable service for our professional needs.
16 September 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read your compliments to our support team.
We are delighted to hear that Joanna has been able to meet your expectations and successfully resolve your VPS migration request.
We are proud to offer reliable services that are adapted to our customers’ business needs. We continue to work to improve our offering and support, so that we can offer you the best possible experience.
If you have any further questions or requirements, please feel free to contact our technicians by phone or ticket, via Live Chat or social networks.
The entire support team would like to thank you for your trust and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent Support from OVHcloud Claims Department
I recently had an issue with my VPS (vps-ee4d74bd.vps.ovh.net) and contacted OVHcloud support. Thanks to Leticia from the Claims Department, my request was handled professionally and efficiently.
The server was successfully replaced, and the previous contract was terminated as a one-time exception due to my specific circumstances in Ukraine, where the ongoing war has created very difficult financial conditions. The invoice was canceled. Communication was clear, and all steps were explained.
I am very satisfied with the service and the level of support provided. Thank you for your assistance!
Ticket Number: CS11504227
9 June 2025
Unprompted review
Reply from OVHcloud - France
Hello there,
Thank you for highlighting the work of our collaborator Leticia and all the committed teams.
Recognition like yours is what drives our teams to keep improving.
We are eager to continue this collaboration.
Best regards,
Homéfa S.
No way of communication!!!
Purchased an VPS, order got cancelled personal detail inaccuracy, but I dont know what’s wrong. They have my contact number emails to verify. biggest problem is I cannot reply to any their mail, can’t create a support ticket unless I have active product. NO EMAILS AVAILABLE, NO LIVE CHAT EVEN IN BUSINESS HOURS.
4 September 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Best price-performance ratio on the market
I have been a dedicated server customer since 2018. Recently i add a new dedicated server, migrating from VMWARE free to PROXMOX. At the moment to close the old server, Joanna (ticket CS11485211) kindly saved me from having to pay for early termination of the contractual commitment.
Dedicated servers require a certain amount of technical preparation to take full advantage of them, but once configured, I've never had a problem that support hasn't resolved very quickly.
Highly recommended.
29 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Michele,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
This is a wonderful recognition of our colleague Joanna's work.
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects at every level.
Regards,
Homéfa S.
I was scared every domain name I bought…
I was scared every domain name I bought were cancelled and no refund could be expected, but the agent were there very professionnal and caring and he fixed everything within seconds and help me getting reassured and feel better now. I only need to buy one more domain name in replacement of the one that is not free and that Block the process for a transfer that were asked to me. But the agent fixed every thing. Tanks à lot
21 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Xavier,
The entire OVHcloud technical team warmly thanks you for sharing your feedback about your experience with our support.
We’re delighted to hear that our agent was able to assist you efficiently, reassure you, and resolve your issue quickly.
Your satisfaction is our top priority, and we’ll keep striving to provide you with clear and timely solutions.
Please don’t hesitate to reach out again by phone, ticket, live chat, or through our social media channels if you need any further assistance.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
I am generally satisfied but too slow
I am generally satisfied with OVHcloud; their services are reliable and meet my needs. However, the only downside is that it takes quite a long time to get responses from support. Once you do get through, the help is good, but the waiting period can be frustrating. Overall, a positive experience, but I hope they improve their support response times.
19 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Dimitrii,
Thank you for your feedback! We’re glad to hear that our services are meeting your needs and that your overall experience with OVHcloud has been positive.
We appreciate your note about support response times and will keep working to improve this. Your input helps us make our service even better.
Thanks again for choosing OVHcloud, we’re always here if you need us!
Best regards,
Dieynaba K.
BONNE PRISE EN CHARGE MAIS UN PEU LONG…
BONNE PRISE EN CHARGE MAIS UN PEU LONG SUR SA RESOLUTION FINALE EN REVANCHE SOLUTION DE PLAN PROPOSE OK
14 August 2025
Unprompted review
Reply from OVHcloud - France
Bonjour Sylvia,
Nous vous remercions d'avoir pris le temps de partager votre retour d'expérience concernant la prise en charge de votre demande.
OVHcloud mobilise ses équipes pour répondre rapidement à toutes les sollicitations de sa communauté.
Nous sommes ravis de voir que la situation est résolue grâce à l'accompagnement de nos techniciens.
Nous sommes impatients de continuer à collaborer avec vous.
Cordialement,
Homéfa S.
OVH is an easy platform
OVH is an easy platform, but you need to know more what you do. E.g. when I auto renewed my DNS but not my domain name, I would expect to be warned before it shuted down.
But customer service / chat is very efficient and OVH never let me in a bad situation, every time I asked them support.
13 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Arnaud,
Thank you so much for these stars ⭐⭐⭐⭐
It’s a pleasure to know our service was up to your expectations.
We’ll keep working hard to provide you with reliable, high-quality support.
Kind regards,
Homéfa S.
Effective support and loyalty rewarded
Effective support and loyalty rewarded. The treatment was not immediate, but there was no urgency. The response was very satisfactory. (ticket CS11305001)
5 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Pierre,
The OVHcloud technical team sincerely thanks you for your positive feedback on Trustpilot.
We’re glad to hear that the support you received was satisfying and that your loyalty was properly recognized. Even though the issue wasn’t resolved immediately, we’re happy to know that the handling of your request met your expectations.
Your message will be shared with the team involved, they will surely appreciate your kind words.
Please feel free to contact us again if you need any help, whether by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Customer service just not answering at…
Customer service just not answering at all and platforms hard to manage with a lot of bugs...
1 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Carolina,
Thank you for sharing your experience on Trustpilot, and I am sorry for this feedback.
At OVHcloud, we strive to constantly improve our services, support, and customer space to reduce processing times and improve the customer experience.
We also strive to cover the majority of common requests via our website and guides : https://help.ovhcloud.com/
To better understand the difficulties you have encountered, I invite you to respond to my request for information. If you wish, you can give me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Thank you for your understanding, and I am here to listen
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thieves
Thieves! Run away, the service is shitty. You will pay for services you did not request and we will not reimburse you!
24 July 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
At OVHcloud, we only bill for a service if it has been set to "automatic" renewal mode, as set out in our general terms and conditions and contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
In this type of situation, we communicate "60, 30 and 15 days" before the "automatic" renewal date of the service by email so that we can give our customers time to cancel the service if they do not wish to keep it (cancelation to be set up before the renewal date): https://help.ovhcloud.com/csm/en-ie-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0029780
Once the invoice has been issued, it can no longer be canceled for contractual and legitimate reasons in accordance with our general terms and conditions of sale.
However, you can challenge the automatic renewal of your service by creating a support ticket with our "complaint" service in charge of commercial gestures.
Upon receipt, your request will be analyzed and a response will be provided as soon as possible (depending on the volume of requests).
In addition, in order to analyze the exchange with our support, we have just sent you a request for information. In response, please provide your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a request waiting to be processed, we can also relaunch the service concerned.
Thank you for your understanding and patience.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
OVH support review
We’ve been with OVH for over 8 years. We left Hetzner after some terrible incidents and never looked back. Our experience with OVH has been solid—excluding the major fire incident that happened a couple of years ago. To be fair, that was a big deal and quite a mess, but since then, all the new data centers have been built with multiple safety layers to prevent anything like that from happening again.
Support has also improved significantly in recent years! Response times have dropped dramatically to just a few hours (this is with the standard, entry-level support plan), which is a huge improvement compared to a few years ago when we often had to wait several days or even call support directly to get anything resolved. The quality of support has always been high—our requests were never denied, and the support team was consistently polite, professional, and capable of resolving our issues.
We’re writing this review because we recently needed to upgrade one of our servers. The existing server had a commitment for several more months, but support allowed us to move that commitment to the new server and even carried over the remaining credit (CS11336208)—no questions asked. So, thank you very much!
16 July 2025
Reply from OVHcloud - France
Hello Joseph,
Thank you for this detailed and sincere testimonial about your experience with OVHcloud.
We are delighted that you have enjoyed the improvements we have made to our services and support over the years.
We are particularly grateful for the improvement in our support, particularly in terms of response time and quality of service.
We are constantly striving to meet our customers' needs in an effective and professional manner and it is rewarding to see these efforts bear fruit.
We also appreciate your specific mention of the support you received when upgrading your server.
We are proud of our ability to offer flexibility and adaptability in our services and we are pleased to have been able to help you transfer your commitment and carry over your remaining credit smoothly.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud team.
^LaiM
Reply from OVHcloud - France
Bonjour Madame, Monsieur,
Nous vous remercions pour votre retour positif. Votre satisfaction nous conforte dans notre démarche.
OVHcloud reste mobilisé pour répondre à tous les besoins de sa communauté.
Nous sommes impatients de continuer cette collaboration.
Cordialement,
Homéfa S.
I recently lost my primary domain name…
I recently lost my primary domain name because of them. It was connected to my primary email address, and contacting their support was a complete waste of time. The response was extremely slow, and they couldn’t provide a solution. They kept repeating that it was impossible to renew it, but they didn’t give any details on when or how it would be possible. The dashboard is also terrible to navigate, and it shows false information in the user interface. Overall, this is the worst cloud service I’ve ever used. If you’re considering using it, I highly recommend avoiding it.
27 June 2025
Unprompted review
Reply from OVHcloud - France
Hello Quentin,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
thanks Laurent C.
9 July 2025
Unprompted review
Reply from OVHcloud - France
Hello John,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Impressed by social media team compared to classic ticket one
Generally very disappointed by the classic ticket support team, the social media one was impressively quick and precise !
3 July 2025
Unprompted review
Reply from OVHcloud - France
Hello Benjamin,
Thank you for sharing your experience with our social media support team.
We are delighted to hear that you were pleased with the speed and accuracy of our interventions from social media.
We also take note of your feedback regarding the classic ticket support team and will strive to improve our processes to reduce processing times and provide a smoother user experience.
We are proud of our social media presence, which allows us to provide you with more agile and responsive support. We will continue to work to deliver a consistent, high-quality experience across all our support platforms.
Our support teams are of course available by phone or ticket, via Live Chat as well.
Thank you again for your feedback and for your trust in OVHcloud.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Disappointed with Service -Payment Made, Order Cancelled!
i bought a VPS server from them and they cancelled my order even though i sent them a screenshots that proves the payment has been done succesfully but they did nothing except telling me to wait 9-21 days
Not Satisfied honestly!
29 June 2025
Unprompted review
Reply from OVHcloud - France
Hello Sid Ou,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sincerely sorry to read this feedback.
At OVHcloud, we are continuously improving our billing system to deliver an excellent user experience.
When placing an order, it can be verified by our team in charge of “order validation” and “fraud”.
If the checks cannot be completed due to a lack of account information, or a payment method that cannot secure the transaction, OVHcloud may be canceled before final withdrawal for security reasons, as set out in our general terms and conditions of sale: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
When an order cancellation occurs, no direct debit is carried out by OVHcloud.
However, you may sometimes see a “bank pre-authorization” (reservation of the amount by the bank) on your PayPal, and it will expire within “21 to 29 days” from the date your order was placed.
We are sorry, but unfortunately we cannot act on these banking deadlines.
However, I invite you to check with your bank for this part so that you can cancel this “bank pre-authorization” (reserve the amount by the bank) and recover the amount reserved.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
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