Demande de remboursement suite à une erreur. Il a fallu un peu insister sur mes droits, mais les personnes du support restent agréablement polies et courtoises ! Refund request following an error.... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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I had a server for 2 years at OVH but i slowly stopped using it and I contact them to see if I could just stop now as I don't need it anymore. I was okay to pay the remaining subscription feed I js... See more
Never seen so much time just for one ticket. We use composer to install our website. They block some leggit IPs, so we can't install our website. Still no answer. 2 weeks already. Just to unlock one... See more
Company replied
There was a long delay in the delivery of my server, but after a chat with support I got my server a few hours later instead of weeks later.
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.0
Great
2k reviews
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You are the only one in the EU who can…
Wow, too too too many negative in France. You are the only one in the EU who can fight against the fascist Magaland's AWS, Azure and Google GCP. Customers need support (not from robots), helpful and competent people at your company. Wake up leaders.
Hello Dieynaba, oh sorry, the issue is already there, you act like a robot. You didn’t get the point even I am so "clear". Please forward this to all the leaders.
16 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Tuan,
Thank you for sharing your concerns and expectations with us. We are sorry to hear that you have encountered difficulties with our service. We understand the importance of having human and competent support to meet your needs.
We have sent a request for information to analyze your case and would you be kind enough to provide your customer ID (e.g., xx12345-ovh) in response. This will allow us to better understand the situation and find an adapted solution.
We take your comments into account and use them to improve our services. Your feedback is valuable to us and we commit to doing better.
Thank you for your collaboration.
Best regards,
Dieynaba K.
An OVH error almost shutting our business down
We are a QR code provider for B2B, and sometimes clients go through our protection net and use our service with malicious intent.
Thus, the OVH abuse team has contacted us about the misuse of our short URLs.
We always treat those issues with great attention and solve them as fast as possible. Our whole reputation and business are on the line.
However, suddenly, we received the usual alert from the abuse team, we solved it blazingly fast and IN THE SAME way as we usually do. However, the abuse team apparently ignored our resolution and, the next day and without any warning, proceeded to blacklist our entire system. Putting our whole infrastructure down.
This went on for 3 hours, with no communication whatsoever, damaging our brand and upsetting many clients.
If it were our fault, I wouldn't mind per their T&C, but we did everything by the book.
Once the blacklist timed out, I received a message saying the abuse ticket was closed, and we received no further communication.
This is utterly unacceptable. If we do not receive any communication, we'll have to resort to legal measures and move to a new provider.
6 November 2025
Unprompted review
Reply from OVHcloud - France
Hello Jean-Charles,
We appreciate your feedback via Trustpilot and are sorry to read this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce request processing time and manage abuse cases.
We also make it an important point to contact our customers as soon as possible when these situations arise.
In order to analyze the various difficulties encountered as well as your exchanges with our dedicated service, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
We thank you for your understanding and look forward to your return. Have a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
---
Update (13/11/2025)
Thank you Jean-Charles for the information provided, and confirm that you have relaunched the support ticket while it is being processed.
I also note that the request initiated on 06/11 2025 and this one was processed the same day by our agents in charge of the management of “abuse”.
Please continue your exchange with our agent via the ticket for any additional requests.
Thank you for your understanding.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Deleted Instance w/o warning
I'm was genereally happy with OVH and a customer for over 8 years, but as my Credit Card expired, they deleted my instances w/o sending an email. Even if the email arrived, it would have been a 7 day deadline to deletion. This is an outragios policy that should be changed, i suggest: Stop/Suspend the instance w/o deletion, send emails to the clients with reasonable deadlines, and start the instance again once payment has been fixed. At the current state, I cannot recommend OVH unless you backup agressively.
15 October 2025
Unprompted review
Reply from OVHcloud - France
Hello Mario,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
A month of problems
Over the past month, there have been many problems. Here they are in chronological order.
1. I need websites that can run CGI files made with PERL programming. I found an internet website that said OVH can do this. I paid for a PRO account, and after a week of problems I was told that OVH will not run CGI files on a shared server and that I must get a VPS instead of a PRO.
2. I paid for a VPS and tried to follow the guide for its configuration. After many days of difficulty I found out that the initial video on the guide KB0047736 (getting started on VPS) is out of date and no longer valid. Ubuntu has changed the method of changing the port to a socket-based activation instead of the method in the video. So when I made the changes in the video, my access to the server was blocked.
3. The procedures described by OVH to set up a VPS are so complicated that they can only be done by an expert programmer. I hope that I can find an expert to help me at a reasonable price.
13 October 2025
Unprompted review
Reply from OVHcloud - France
Hello David,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Absolutely intolerable.
Absolutely intolerable.
I asked to cancel my hosting (under the 14 days). It took them 7 days to process my refund until I get the refund, then tried to make a new payment from my bank for the hosting that got canceled without any prior authorization, and then deactivate my website.
No service, no follow-up, fraudulent payment. I reported your behaviour to my bank as you try to catch fraudulous payment. Case: CS11787647
30 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Clément,
Thank you for taking the time to share your experience with Trustpilot. We sincerely apologize for not meeting your expectations.
We are constantly working to improve our billing system and offer a quality user experience. We are taking your feedback into account to continue improving us.
After reviewing your CS11787647 support ticket, I can confirm that the refund requested on 28/09/2025 was successfully initiated on 01/10/2025 and I can assure you that it is currently being finalized with our accounting department.
We do our best to process your requests as quickly as possible.
I apologize for the delay and thank you for your patience and understanding.
I look forward to our return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
----
MAJ : 09/10/2025
Thank you , Clément, for the additional information you have provided.
However, these do not correspond to an OVHcloud customer account.
However, regarding ticket CS11787647, I can assure you that a refund (as a commercial gesture) has been set up by our teams.
The associated service (Web Hosting plan), in "automatic" renewal mode (renewal mode configured by the account manager) will be closed once the refund is finalized.
If you would like more information on the situation, please contact our services. We'll be happy to help.
Thank you for your understanding and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Great Support
Hello,
I really appreciate the support experience on twitter. Really available and helpful. I'll share the info.
25 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Franck,
Thank you sincerely for your positive feedback and 5-star rating ⭐⭐⭐⭐⭐
Your satisfaction is a true source of motivation for all of us at OVHcloud.
We’re glad we could meet your expectations and remain committed to supporting you.
Best regards,
Homéfa S.
Great support setting up public cloud project
After taking a premium support contract, I got great assistance (from Julian) to build my public cloud/openstack project
Ticket number: CS11774932
22 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Jurn,
Thank you for taking the time to share your positive experience with our premium support team!
We're thrilled to hear that Julian was able to provide you with great assistance in setting up your public cloud/OpenStack project.
We're glad that our premium support contract was able to meet your expectations and provide you with the level of service you needed to get your project up and running.
If you have any other questions or need further assistance, don't hesitate.
Best regards,
Homéfa S.
Reply from OVHcloud - France
Hello there,
Thank you for taking the time to share your positive experience with our support team!
We're thrilled to hear that our support was fast and that your problem was resolved quickly.
We're glad that we could meet your expectations and provide you with a great experience. Your satisfaction is our top priority, and we're committed to continuing to provide you with the best possible support.
If you have any other questions or concerns, please don't hesitate to reach out to us.
Best regards,
Homéfa S.
Worst experience ever
Worst experience ever ! Support need to replace a failed SSD on my dedicated server, they take 12h+ to finish the intervention, support message are incomprehensible, they are very very hardly reachable ...
Result site down for more than 5 days, huge losses
19 September 2025
Unprompted review
Reply from OVHcloud - France
Hello Eric,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
In order to analyze the various difficulties encountered as well as your exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me the ID of your OVHcloud account (xx12345-ovh) and if you have a request waiting to be processed, I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
VPS migration request
We would like to highlight the professionalism of OVHcloud’s support team, and especially Joanna from the Claims Department.
Our VPS migration request (ticket CS11468209) has been resolved with the proper transfer of subscription time. The follow-up was clear, and the resolution efficient.
A reliable service for our professional needs.
16 September 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read your compliments to our support team.
We are delighted to hear that Joanna has been able to meet your expectations and successfully resolve your VPS migration request.
We are proud to offer reliable services that are adapted to our customers’ business needs. We continue to work to improve our offering and support, so that we can offer you the best possible experience.
If you have any further questions or requirements, please feel free to contact our technicians by phone or ticket, via Live Chat or social networks.
The entire support team would like to thank you for your trust and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent Support from OVHcloud Claims Department
I recently had an issue with my VPS (vps-ee4d74bd.vps.ovh.net) and contacted OVHcloud support. Thanks to Leticia from the Claims Department, my request was handled professionally and efficiently.
The server was successfully replaced, and the previous contract was terminated as a one-time exception due to my specific circumstances in Ukraine, where the ongoing war has created very difficult financial conditions. The invoice was canceled. Communication was clear, and all steps were explained.
I am very satisfied with the service and the level of support provided. Thank you for your assistance!
Ticket Number: CS11504227
9 June 2025
Unprompted review
Reply from OVHcloud - France
Hello there,
Thank you for highlighting the work of our collaborator Leticia and all the committed teams.
Recognition like yours is what drives our teams to keep improving.
We are eager to continue this collaboration.
Best regards,
Homéfa S.
No way of communication!!!
Purchased an VPS, order got cancelled personal detail inaccuracy, but I dont know what’s wrong. They have my contact number emails to verify. biggest problem is I cannot reply to any their mail, can’t create a support ticket unless I have active product. NO EMAILS AVAILABLE, NO LIVE CHAT EVEN IN BUSINESS HOURS.
4 September 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Best price-performance ratio on the market
I have been a dedicated server customer since 2018. Recently i add a new dedicated server, migrating from VMWARE free to PROXMOX. At the moment to close the old server, Joanna (ticket CS11485211) kindly saved me from having to pay for early termination of the contractual commitment.
Dedicated servers require a certain amount of technical preparation to take full advantage of them, but once configured, I've never had a problem that support hasn't resolved very quickly.
Highly recommended.
29 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Michele,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
This is a wonderful recognition of our colleague Joanna's work.
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects at every level.
Regards,
Homéfa S.
I was scared every domain name I bought…
I was scared every domain name I bought were cancelled and no refund could be expected, but the agent were there very professionnal and caring and he fixed everything within seconds and help me getting reassured and feel better now. I only need to buy one more domain name in replacement of the one that is not free and that Block the process for a transfer that were asked to me. But the agent fixed every thing. Tanks à lot
21 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Xavier,
The entire OVHcloud technical team warmly thanks you for sharing your feedback about your experience with our support.
We’re delighted to hear that our agent was able to assist you efficiently, reassure you, and resolve your issue quickly.
Your satisfaction is our top priority, and we’ll keep striving to provide you with clear and timely solutions.
Please don’t hesitate to reach out again by phone, ticket, live chat, or through our social media channels if you need any further assistance.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
I am generally satisfied but too slow
I am generally satisfied with OVHcloud; their services are reliable and meet my needs. However, the only downside is that it takes quite a long time to get responses from support. Once you do get through, the help is good, but the waiting period can be frustrating. Overall, a positive experience, but I hope they improve their support response times.
19 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Dimitrii,
Thank you for your feedback! We’re glad to hear that our services are meeting your needs and that your overall experience with OVHcloud has been positive.
We appreciate your note about support response times and will keep working to improve this. Your input helps us make our service even better.
Thanks again for choosing OVHcloud, we’re always here if you need us!
Best regards,
Dieynaba K.
BONNE PRISE EN CHARGE MAIS UN PEU LONG…
BONNE PRISE EN CHARGE MAIS UN PEU LONG SUR SA RESOLUTION FINALE EN REVANCHE SOLUTION DE PLAN PROPOSE OK
14 August 2025
Unprompted review
Reply from OVHcloud - France
Bonjour Sylvia,
Nous vous remercions d'avoir pris le temps de partager votre retour d'expérience concernant la prise en charge de votre demande.
OVHcloud mobilise ses équipes pour répondre rapidement à toutes les sollicitations de sa communauté.
Nous sommes ravis de voir que la situation est résolue grâce à l'accompagnement de nos techniciens.
Nous sommes impatients de continuer à collaborer avec vous.
Cordialement,
Homéfa S.
OVH is an easy platform
OVH is an easy platform, but you need to know more what you do. E.g. when I auto renewed my DNS but not my domain name, I would expect to be warned before it shuted down.
But customer service / chat is very efficient and OVH never let me in a bad situation, every time I asked them support.
13 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Arnaud,
Thank you so much for these stars ⭐⭐⭐⭐
It’s a pleasure to know our service was up to your expectations.
We’ll keep working hard to provide you with reliable, high-quality support.
Kind regards,
Homéfa S.
Effective support and loyalty rewarded
Effective support and loyalty rewarded. The treatment was not immediate, but there was no urgency. The response was very satisfactory. (ticket CS11305001)
5 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Pierre,
The OVHcloud technical team sincerely thanks you for your positive feedback on Trustpilot.
We’re glad to hear that the support you received was satisfying and that your loyalty was properly recognized. Even though the issue wasn’t resolved immediately, we’re happy to know that the handling of your request met your expectations.
Your message will be shared with the team involved, they will surely appreciate your kind words.
Please feel free to contact us again if you need any help, whether by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Customer service just not answering at…
Customer service just not answering at all and platforms hard to manage with a lot of bugs...
1 August 2025
Unprompted review
Reply from OVHcloud - France
Hello Carolina,
Thank you for sharing your experience on Trustpilot, and I am sorry for this feedback.
At OVHcloud, we strive to constantly improve our services, support, and customer space to reduce processing times and improve the customer experience.
We also strive to cover the majority of common requests via our website and guides : https://help.ovhcloud.com/
To better understand the difficulties you have encountered, I invite you to respond to my request for information. If you wish, you can give me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Thank you for your understanding, and I am here to listen
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thieves
Thieves! Run away, the service is shitty. You will pay for services you did not request and we will not reimburse you!
24 July 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
At OVHcloud, we only bill for a service if it has been set to "automatic" renewal mode, as set out in our general terms and conditions and contracts: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
In this type of situation, we communicate "60, 30 and 15 days" before the "automatic" renewal date of the service by email so that we can give our customers time to cancel the service if they do not wish to keep it (cancelation to be set up before the renewal date): https://help.ovhcloud.com/csm/en-ie-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0029780
Once the invoice has been issued, it can no longer be canceled for contractual and legitimate reasons in accordance with our general terms and conditions of sale.
However, you can challenge the automatic renewal of your service by creating a support ticket with our "complaint" service in charge of commercial gestures.
Upon receipt, your request will be analyzed and a response will be provided as soon as possible (depending on the volume of requests).
In addition, in order to analyze the exchange with our support, we have just sent you a request for information. In response, please provide your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a request waiting to be processed, we can also relaunch the service concerned.
Thank you for your understanding and patience.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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