Demande de remboursement suite à une erreur. Il a fallu un peu insister sur mes droits, mais les personnes du support restent agréablement polies et courtoises ! Refund request following an error.... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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I had a server for 2 years at OVH but i slowly stopped using it and I contact them to see if I could just stop now as I don't need it anymore. I was okay to pay the remaining subscription feed I js... See more
Never seen so much time just for one ticket. We use composer to install our website. They block some leggit IPs, so we can't install our website. Still no answer. 2 weeks already. Just to unlock one... See more
Company replied
There was a long delay in the delivery of my server, but after a chat with support I got my server a few hours later instead of weeks later.
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.0
Great
2k reviews
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OVH support review
We’ve been with OVH for over 8 years. We left Hetzner after some terrible incidents and never looked back. Our experience with OVH has been solid—excluding the major fire incident that happened a couple of years ago. To be fair, that was a big deal and quite a mess, but since then, all the new data centers have been built with multiple safety layers to prevent anything like that from happening again.
Support has also improved significantly in recent years! Response times have dropped dramatically to just a few hours (this is with the standard, entry-level support plan), which is a huge improvement compared to a few years ago when we often had to wait several days or even call support directly to get anything resolved. The quality of support has always been high—our requests were never denied, and the support team was consistently polite, professional, and capable of resolving our issues.
We’re writing this review because we recently needed to upgrade one of our servers. The existing server had a commitment for several more months, but support allowed us to move that commitment to the new server and even carried over the remaining credit (CS11336208)—no questions asked. So, thank you very much!
16 July 2025
Reply from OVHcloud - France
Hello Joseph,
Thank you for this detailed and sincere testimonial about your experience with OVHcloud.
We are delighted that you have enjoyed the improvements we have made to our services and support over the years.
We are particularly grateful for the improvement in our support, particularly in terms of response time and quality of service.
We are constantly striving to meet our customers' needs in an effective and professional manner and it is rewarding to see these efforts bear fruit.
We also appreciate your specific mention of the support you received when upgrading your server.
We are proud of our ability to offer flexibility and adaptability in our services and we are pleased to have been able to help you transfer your commitment and carry over your remaining credit smoothly.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud team.
^LaiM
Reply from OVHcloud - France
Bonjour Madame, Monsieur,
Nous vous remercions pour votre retour positif. Votre satisfaction nous conforte dans notre démarche.
OVHcloud reste mobilisé pour répondre à tous les besoins de sa communauté.
Nous sommes impatients de continuer cette collaboration.
Cordialement,
Homéfa S.
I recently lost my primary domain name…
I recently lost my primary domain name because of them. It was connected to my primary email address, and contacting their support was a complete waste of time. The response was extremely slow, and they couldn’t provide a solution. They kept repeating that it was impossible to renew it, but they didn’t give any details on when or how it would be possible. The dashboard is also terrible to navigate, and it shows false information in the user interface. Overall, this is the worst cloud service I’ve ever used. If you’re considering using it, I highly recommend avoiding it.
27 June 2025
Unprompted review
Reply from OVHcloud - France
Hello Quentin,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
thanks Laurent C.
9 July 2025
Unprompted review
Reply from OVHcloud - France
Hello John,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Impressed by social media team compared to classic ticket one
Generally very disappointed by the classic ticket support team, the social media one was impressively quick and precise !
3 July 2025
Unprompted review
Reply from OVHcloud - France
Hello Benjamin,
Thank you for sharing your experience with our social media support team.
We are delighted to hear that you were pleased with the speed and accuracy of our interventions from social media.
We also take note of your feedback regarding the classic ticket support team and will strive to improve our processes to reduce processing times and provide a smoother user experience.
We are proud of our social media presence, which allows us to provide you with more agile and responsive support. We will continue to work to deliver a consistent, high-quality experience across all our support platforms.
Our support teams are of course available by phone or ticket, via Live Chat as well.
Thank you again for your feedback and for your trust in OVHcloud.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Disappointed with Service -Payment Made, Order Cancelled!
i bought a VPS server from them and they cancelled my order even though i sent them a screenshots that proves the payment has been done succesfully but they did nothing except telling me to wait 9-21 days
Not Satisfied honestly!
29 June 2025
Unprompted review
Reply from OVHcloud - France
Hello Sid Ou,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sincerely sorry to read this feedback.
At OVHcloud, we are continuously improving our billing system to deliver an excellent user experience.
When placing an order, it can be verified by our team in charge of “order validation” and “fraud”.
If the checks cannot be completed due to a lack of account information, or a payment method that cannot secure the transaction, OVHcloud may be canceled before final withdrawal for security reasons, as set out in our general terms and conditions of sale: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
When an order cancellation occurs, no direct debit is carried out by OVHcloud.
However, you may sometimes see a “bank pre-authorization” (reservation of the amount by the bank) on your PayPal, and it will expire within “21 to 29 days” from the date your order was placed.
We are sorry, but unfortunately we cannot act on these banking deadlines.
However, I invite you to check with your bank for this part so that you can cancel this “bank pre-authorization” (reserve the amount by the bank) and recover the amount reserved.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Its been 1 year with OVH ,amazing…
Its been 1 year with OVH ,amazing service great hardware
1 July 2025
Unprompted review
Reply from OVHcloud - France
Hello Besmir,
Thank you sincerely for your positive feedback and 5-star rating ⭐⭐⭐⭐⭐
Your satisfaction is a true source of motivation for all of us at OVHcloud.
We’re glad we could meet your expectations and remain committed to supporting you.
Best regards,
Homéfa S.
I use OVH since I can remember
I use OVH since I can remember, of course I had a few hiccups, but they have always been ready to help me.
9 June 2025
Unprompted review
Reply from OVHcloud - France
Hello Roy,
Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your review with our colleague in charge of your request.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone or ticket, via live chat, or social media.
Best Regards,
Maxime.R
CS11177055
CS11177055 : We got our problem resolved in less than 24hours. Thanks for the quick action.
3 June 2025
Unprompted review
Reply from OVHcloud - France
Bonjour Sundeep Dasari,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support. Nous avons pu transmettre votre avis à notre collègue Jacques en charge de votre demande.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Always terrible support experience
Always terrible support experience. Chat support is always vague and inconsistent and ticket support is always slow.
24 May 2025
Unprompted review
Reply from OVHcloud - France
Hello Luca,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions. We are working hard to improve ticket response times.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
Regards,
Maxime.R
Quick response on support issue
Had a disruption on a few VPS instances, very prompt response from support and noticing an error on the server and suggested to migrate to another server which was picked up very quickly and exected right away in the background with a downtime of less then 1 minute.
15 May 2025
Unprompted review
Reply from OVHcloud - France
Hello Rick,
Thank you for taking the time to share your experience with our support team following the disruption on your VPS instances.
We are delighted to hear that our team was able to respond quickly to your needs and resolve the issue effectively.
We are proud of our ability to identify errors and propose adapted solutions.
We strive to minimize downtime and are pleased to have been able to limit downtime to less than a minute, demonstrating our commitment to delivering a high-quality user experience.
Our support team is always on hand to help you resolve any issues or answer any questions you may have. We continue to improve our services and support to offer you the best possible experience.
Thank you again for your feedback, and have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Delay on AfterMarket domain purchase
I have ordered a Domain available on the AfterMarket.
After 4 day of processing since Saturday, I reach the support to get information on where they stand on the process.
They reply immediately saying the process can take longer due to AfterMarked processing.
To improve the experience, I suggest you to provide the customer to what step is done and what step is left to get an exquisite support.
Have a nice day.
13 May 2025
Unprompted review
Reply from OVHcloud - France
Hello Amaury,
Thank you for taking the time to submit your feedback on Trustpilot.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
Thank you for your feedback, which was sent internally to make our guides even more accurate.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Solution reçu de la part Yasmine sur le…
Solution reçu de la part Yasmine sur le ticket CS11079448. Top !! très satisfait 🙂
7 May 2025
Unprompted review
Reply from OVHcloud - France
Bonjour Christian,
Merci d'avoir pris le temps de partager ce retour positif à propos de votre expérience avec notre support. Nous avons pu transmettre votre avis à Yasmine en charge de votre demande.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Everything takes longer with OVH
Everything takes longer with OVH, I've setup hundreds of website a lot of different providers, and OVH user interface is worst than the shitties smallest providers I've tried.
Everything is complicated, you want to create a subdomain ? Contact support because the button is not working. You want to change DNS zone ? Contact support beacause it's not updating (no error message of course, it would be to easy). You want to create a new alias/email address ? contact support because their system doesn't work.
In short, you have to go through support for everything, (fun fact, their support window closes each time you refresh the page) if you expect spending 1hour on OVH dashboard, you can multiply it by 5.
It's been years that i've told my clients never to use OVH, but when I'm forced to use it, it never disapoints.
6 May 2025
Unprompted review
Reply from OVHcloud - France
Hello there,
We are truly sorry to read such feedback.
At OVHcloud, we are constantly improving our customer space and services.
We recently launched a new version of the control panel. You can test it now: https://help.ovhcloud.com/csm/en-gb-account-control-panel-tour?id=kb_article_view&sysparm_article=KB0067469
It is possible to encounter an error message when the desired action is not allowed for example.
In order for us to trace each malfunction, we invite you to provide us with a ticket number or the customer ID of the account concerned.
Best regards,
Homéfa S.
They took my money for a service I've…
They took my money for a service I've canceled and then they refusing to refund. Avoid them, they are just scamming you.
4 May 2025
Unprompted review
Reply from OVHcloud - France
Hello Thomas,
Thank you for alerting us on this channel regarding the refund of your order.
At OVHcloud, services cancelled before the automatic renewal date are not charged.
On the other hand, if the cancellation takes place after the automatic renewal the invoice remains due.
I take this opportunity to check what happened. I invite you to respond to the request for information that I have just sent.
EDIT 12/05/2025 11:50 AM
Thank you for taking the time to respond.
However, none of the information you have provided us allows us to identify an account that has placed an order on our site.
Best regards,
Homefa S.
Job review OVH France Lyon
It was a great pleasure for me to be able to join this company, but unfortunately the the reality was différent.
I was an external worker at OVH for 6 months. Right from the start, I felt isolated and unwelcome. There was little or no support or team spirit. I was often kept out of important meetings and communications, which made my job incredibly difficult.
I still don't know why this reception was so negative.
In addition to the loneliness, I was also openly harassed and defamed for no reason. I knew nobody.
When I tried to express myself, my concerns were ignored.
This created a toxic environment in which I felt constantly on edge and unsupported.
To make matters worse, my personal and professionnal computers were hacked while I was working here. I still don't know how it happened, so I notified the security teams. But they didn't seem very concerned, which I find very strange.
This job has taken its toll on my mental and emotional health. I wouldn't recommend this place of work and I sincerely hope that changes will be made so that no one else has to go through what I did.
1 October 2024
Unprompted review
I like the thorough approach
I like the thorough approach. It took a bit longer than expected, but everything has been resolved to my expectations.
17 April 2025
Unprompted review
Reply from OVHcloud - France
Hello Pieter,
Thank you for taking the time to share your experience with us on Trustpilot.
I am pleased to read that you appreciated our thorough approach and that all your difficulties have been resolved to your satisfaction.
At OVHcloud, we are committed to delivering quality services and delivering an exceptional user experience. We are pleased to know that we have met your expectations.
We continue to improve our services and support to reduce application processing times and cover the majority of common requests through our site and guides.
We are also improving our billing system to deliver an optimal user experience.
If you encounter any difficulties in the future, do not hesitate to contact our support team by phone, ticket, via live chat or social networks. We are always here to help.
Again, thank you for choosing OVHcloud and sharing your constructive feedback. Have a great day.
Best wishes,
OVHcloud Advisor
^LaiM
Great support
The support was great since he followed up on a refund for a service and he was giving me all the solutions with great details to the sum that was refunded.
10 April 2025
Unprompted review
Reply from OVHcloud - France
Hello Mireille,
Thank you for taking the time to submit your opinion on Trustpilot.
I am delighted to read that you have had an excellent experience with our support team and that you have received a detailed follow-up on the refund made.
OVHcloud is constantly improving its services and support, particularly to reduce request processing time and offer an exceptional user experience.
If you have any further questions or concerns in the future, please feel free to contact our support team by phone, ticket, Live chat or social media.
We are always available to help.
Thank you for choosing OVHcloud, our entire support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
They compensated me (Improving)
I recently had a support request handled by the OVH team, and I’m really pleased with the experience. Mame was incredibly helpful and responsive throughout the process. I needed an extension for my server (ns3****7.ip-145-***-205.eu), and thanks to Mame’s assistance, I received an additional 15 days with no hassle. Everything was explained clearly and taken care of quickly.
Ticket number: CS10898675
Thanks again to Mame and the OVH team for the excellent support!
29 March 2025
Unprompted review
Reply from OVHcloud - France
Hello Rashed,
I am delighted to read your positive review on Trustpilot and thank you for the opportunity to help.
We really appreciate your taking the time to share your experience and we are happy to hear that you were pleased with the support you received from our colleague Mame.
We are constantly striving to improve our services and support to deliver an outstanding user experience.
Please feel free to contact our support team in the future if you require assistance by phone or ticket, via Live Chat or social media.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
I hate everything about their web portal
I hate everything about their customer portal. unfortunately my company used their platform and Im stuck with them.
Even for simple domain renewal you need to go through multiple steps and then the text gets super tiny and their web app is veery buggy.
never use this company!!
27 March 2025
Unprompted review
Reply from OVHcloud - France
Hello Behnoud !
We are sorry to read such a feedback regarding the navigation on the customer area.
Our teams are regularly updating the customer area. A new update will be available very soon.
I take this opportunity to ask you for your account information.
This will allow me to analyze the situation and track any future improvements.
Have a nice day,
Homéfa S.
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