Honestly the worst baremetal provider - interface is crap and slow as heck (like literally 30s load times per page) - always super slow to respond over support. support is useless, they ping pong y... See more
Company replied
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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See what reviewers are saying
Compared to other cloud providers, this is one of the least bad options you’ll find out there. I’ve been with them for 5 years and haven’t experienced any system downtime, and the few support tickets... See more
Company replied
I've used OVH for almost 2 years with absolutely no issues. A while ago I couldn't continue paying for the service while my commitment period was still active and, after reaching out to support, they'... See more
Company replied
Great service choice, a lot of options for any kind of hosting, and the customization and pricings are detailed enough. Overall, it's just the best in EU and it's more than enough to use them inste... See more
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Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.1
Great
2k reviews
Asks customers to review
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No reactivity
I tried several times since march 2023 to redirect my website, but there is nothing happening.
In the OVH settings section, I have tried to forward my domain name bretagne-tourisme-annarmor.com.
But when I look at the result after two days, nothing is working.
I pay for the services and asked several Times by mail to help me out. My website is just not showing, and that’s not really good for my business.
14 July 2023
Unprompted review
Reply from OVHcloud - France
Hello Annick,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information. Checking your website is correctly published and visible.
I don't see any ticket opened regarding this topic as well. I am pretty sure, if this happen next time, you can use our support channels to review the situation and provide support. We have our Twitter, phone, ticket, chat, documentation available for you.
Have a nice day,
ViniL
5 days waiting payment validation and…
5 days waiting payment validation and support ticket response. Any channel to contact them, no support by phone, no support by ticket, no support by chat. We hace called them more than 50 times.
3 July 2023
Unprompted review
Reply from OVHcloud - France
Hello there,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Your order is indeed waiting for payment validation, which is manual and could take around 10 days to be completed. Unfortunately we can not speed up the process and we must wait for our team.
Have a nice day,
ViniL
My interaction experience was successful.
My interaction experience was successful. The company solved all issues in the best way for me. I express my gratitude to the support service and the financial department of OVH. The best and most sincere recommendations.
22 June 2023
Unprompted review
Reply from OVHcloud - France
Hello Oleg,
Thank you for giving us your feedback via TrustPilot and we apologize for any inconvenience.
OVHcloud is constantly improving its support and services in response to customer requests, and we take all feedback into account.
I have been able to consult the ticket opened on this subject and I have notified my colleague in the billing department of your presence on TrustPilot.
I can assure you that she will get back to you as soon as possible, and we will propose a solution for VAT exemption.
Regards,
Maxime.R
Great experience with the customer service for a French Kimsufi user
I messaged @ovh_support_en and had an answer an hour later then we solved my issue together in a nice way so thank you for your service.
16 May 2023
Unprompted review
Reply from OVHcloud - France
Hello John,
Thank you for taking the time to share this positive feedback.
Our teams remain at your entire disposal, whether by telephone or by ticket, via Livechat or social networks.
Regards,
Alexandre.L
Unhelpful custumer service and dodgy…
Unhelpful custumer service and dodgy business practice. They re trying to force me to pay for a month that I did not pay or use because of their stupid auto renew.
2 May 2023
Unprompted review
Reply from OVHcloud - France
Hello Anatole,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide. I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
I see that our team has extended explained our autorenew options and the conditions of your services by ticket.
Upon purchase, your services are configured to be automatically renewed on expiry, by direct debit from the default payment method registered in your customer area. You can terminate these services at any time from your customer area. They will then not be renewed once their period of validity has ended.
The service is now terminated, in accordance with the Terms of Service.
I would like to invite review again our answer from 2nd of May in the ticket for more detailed information.
Have a nice day,
ViniL
i open a ticket in OVH no response for…
i open a ticket in OVH no response for 24hours, am looking now for refund same no response am idiot to use ovh without checking in (trust pilot) 2.2 points they let me think before i do this mistake, they give me a fake space 20gb gone fast without doing anything we just start 20gb of SSD go fast i delete some files but the space still changed every seconde i check my space with cmd DF every seconde add space ask him why this happen no response. the french company use Fraud. they response just in trust pilot. be carefully before using any service from french company they all use fraud if you wan't to use french company check if they have paypal as payment method.
Okey thank thats my ID aa1815978-ovh am not allowed to send my email
20 April 2023
Unprompted review
Reply from OVHcloud - France
Hello Dango,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
Very Bad Customer Services and Useless staff
I Bought Dedicated Server 11 Days Ago then msged me to replay on there email with my real ID's I replied then after 4 days they msg me they didnt got my ids ahahahha
Then I replied On there ticked with my ids from last 11 days No one replying anything and i am lossing so much only bcz of OVH
Ticket number :- CS7611169
If You think they replied here then its Solved Nope They just hire some people to put default Msg here thats it nothing else they just dont help dont stuck your money here
24 March 2023
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to post this review and I'm sorry for this feedback.
Please be assured that my colleagues in the validation department are doing their utmost to follow up on all the requests sent to them as quickly as possible.
I have just contacted the team in charge of your order so that they can keep you informed as soon as possible.
Regards,
Alexandre.L
Great service -
Like many others, surprised to see so many bad reviews. I have been an OVH customer for the last 20 years (since I was 13), I have always been very happy with their products.
Yes it's a big company, and their products are rather cheap, so they have tons of customers. And yes customer service is maybe not the best, they probably struggle a little managing the huge amount of customers they have. But IMO there is nothing wrong with their products, very high availability, and they have not stopped improving for the last 20 years, creating the VPS, adding flexibility, improved the OVH manager, etc.
The support usually takes a few days (at least) to answer, but you can pay more if you want more support (like 24/7), which I think is fair.
I think a lot of these reviews are poeple who have had one bad experience with them and got very angry. Mistakes happen, it's more about how the company handles the mistake that matters. If you have a big issue I would recommend sending them a message on Facebook, just remember to be nice and polite :)
Thank you for reading!
Simon
4 April 2023
Unprompted review
Reply from OVHcloud - France
Hello Simon, thank you for taking the time to leave this positive review.
Our support teams are at your disposal and will do their best to respond to all requests as quickly as possible by phone or by ticket, on the Livechat or on social networks.
Regards,
Alexandre.L
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