OVO Europe Reviews 130

I have never in my life had a shit customer service,the woman was rude and lied to us so many times,we still have ongoing issues because you cant contact people,monday to friday my arse,your a absolute disgrace,do not use ovo

I am a landlord who had a house empty for four months and only had a few LED lightbulbs on. They sent me a bill for £3,300. I have bipolar disorder.

After several demanding letters and phone calls, there is still no resolution. Their customer service is an absolute joke and, I feel, outsourced abroad.

I have explained three times on the phone that I am a landlord and that I have meter readings, etc. Once I explain that, the woman then says, “So will you be able to settle your bill today, Mr Edwards?”

If they sell this so-called debt on to bailiffs, there will be serious consequences. They show no concern for people’s mental health, and their call centres don’t seem to have independent thought. They won’t go off script and just keep asking me how I will pay the £3,300 bill for a few light bulbs’ worth of electricity.

I will have my day in court with them if I have to.

Such bad customer service. I am waiting for a refund since February, i have spent a long time on the chat. still haven't resolved

Requested refund of £931.93 back in early December. As requested I did send them the photo of the meter readings on the day. And as of today I only found out that they haven't submitted any refunds after more than a month and now they are requesting new photos of the readings again. We are in 2026 and they are requesting meter readings from customers... outdated, no customer support, waste of time. Really disappointed, looking forward to change suppliers as soon as the contract ends.

Extremely Disappointing Customer Service – Leaving After 7 Years
I’ve been a customer with OVO Energy for over seven years, but my recent experience has been utterly frustrating. On three separate occasions, I was promised a call from a manager regarding ongoing issues with my smart meter — and on all three occasions, no call was ever made.
The customer service team, based abroad, was unprofessional and seemed at times to deliberately provoke frustration, using what I would describe as “rage baiting” tactics. Despite remaining calm and professional throughout, I felt disrespected and bullied rather than supported.
The main issue was my pay-as-you-go smart meter, which was not correctly registering credit. Resolving it was a total hassle: I had to go outside to the meter in all weather, retrieve a 20-digit code, and type it in — a slow, frustrating process reminiscent of old Nokia phones, pressing buttons multiple times for numbers and letters. Even after all this effort, no goodwill gesture or support was offered.
I requested both a call from a manager and to have the smart meter replaced with a normal pay-as-you-go meter, as the smart meter provided no benefit. However, when an engineer came on 29th December, they brought another smart meter instead of a normal meter, which was unnecessary as my original smart meter was newer.
This level of unprofessionalism, combined with broken promises, poor communication, and unnecessary hassle, led me to finally leave OVO Energy and move to Octopus Energy — a decision I feel has been the best choice for me.

I have a faulty key pay and go meter very old I have spoken to ovo on 5 occasions for a replacement it’s over charging me and goes on to emergency credit with out letting me know credit is low ovo customer service is bad I was asked if I know how to work a pay and go meter

Quite untrained and without the least initiative. Seldom have I had to deal with such inept customer service. So poor that I’ve decided to go to the trouble of changing suppliers.

Not happy at all with the ovo had gone and payed 5 pound on the app that did not go on to my pay as you go meter i called ovo up and was told that the pay ment had not shown up on ovo end and was told that i would get the 5 pounds refunded back to my bank account and ovo still has not refunded the 5 pounds bad and the money was taken from my bank account

Absolute faking joke,having constant credit with direct debit, no way to take your money back as they say is "not possible " and now raised my direct debit again without any reason, need to look for alternatives

Utterly disgraceful service from start to finish.
I requested a refund after my account built up over £3,500 in credit and instead of dealing with the issue, OVO told me my meter reading “didn’t match” — a vague excuse that explains nothing and solves nothing.
My case was supposedly escalated to a complaints handler, Ellie Spark, but that has been a complete farce. I was told on Friday that she would call me on Tuesday. Predictably, no call. When I chased it up, I was informed she was off sick — and unbelievably, she is apparently the only person who can handle my case. That alone is a joke.
Wednesday: promised a call back. Nothing.
Thursday: told she was in a meeting and would “definitely” call at 4:30pm. I called at 4:45pm only to be told she had already gone home. The level of incompetence and indifference is astonishing.
I’ve now cancelled my direct debit — with nearly £3,900 of my money sitting in their account, I won’t be paying them another penny as I’m sure that’s enough to see me for a year or so! I cannot wait to leave this company. The way OVO treats its customers is absolutely unacceptable, and this entire experience has been an insult.

Call center staff in south africa are very rude

Ovo energy? Not again, never
Poor customer care, high bills
Over exaggerated bills
Poor communication

I have paid £160 but letters and debt collector letters with different amounts from £307 to £400 and increase by £100. Am currently ill unwell. I may use all my money to pay so that I can change to Octupis who quoted £52 paying instead of £100, Used to be £35, £65 .. I don’t use during 4-7 and charge up lights so do not understand also do not understand the debt no real transparency. ..

Which organization is telling the truth?
OVO states as follows:- Unfortunately, we are extremely limited to how we can help if your case is with the Ombudsman, which is why we have previously said you would have to contact them directly about this. I appreciate this must be frustrating, but we won't be able to provide an update on your case here and it would be best you contact them regarding this.
The Energy Ombudsman disagrees and states this:- OVO should respond to any query you have, just as they should any other consumer, regardless of whether you have approached the Energy Ombudsman or not and any failed appointments could incur the Guaranteed Standards Of Performance (GSOP) payment.

OVO make you wait on hold for hours then hang up. Wasted two days. I live in a small one bedroom flat, they have tei d charging me £600 a month on numerous occasions. Was told it would be sorted but never got sorted, now they are threatening legal action. Complaints do not get resolved, no confirmation emails. Complained four times via phone but had no resolution, response or follow ups. After blatantly overcharging me by huge amounts on various occasions they have done nothing to help. Support team are south African call centres that pretend they will help but do nothing. I set my direct debit to £150 but they keep changing it to £600 a month. They wont let me leave to go to octopus. They are going to destroy my credit rating for their own evil mistakes. Absolute scum bag of a company. They know I am a vulnerable customer. They have caused me so much stress that I have self harmed and feel like committing suicide. Never go with OVO, they are not to be trusted. Evil company

I left OVO for OCTOPUS Best thing I ever did
The contrast is stark OVO are a cowboy outfit who steal harass and scare customers Why I stood with them for so long I don’t know
If you value yourselves change your supplier I had years of a company who employ barely speaking English language centre callers Do nothing thats requested as they don’t understand you Put up DD’s to ridiculous unaffordable amounts and lie from scripts
Late payment fees when paid on time The list goes on and on
OCTOPUS knocks spots off this greedy thieving company If you never do another good thing for yourself go to another supplier who takes time with you and for you I wouldn’t be surprised if the 5 star reviews aren’t paid for by those conned out of money they don’t owe

Account No: 21276368. I have been waiting 20 days for someone to respond to my email request stating that my surname is mis-spelt on my account, and that it should be in my name only. I am happy to explain if someone can be bothered to respond.

Don't ever be in credit if your moving address i had £123 in credit got £33 back they should be ashamed of themselves

Ovo managed to owe me money even though I'm on a key meter.
Told me how much they owed, then backtracked on that ammont, sent me a new amount and then sent me a cheque for a lot less than that amount.
Robbing slimy company. The staff just try to fob you off with excuses and word salad. Vermin the lot of them