Ovoenergy 

Absolute disgrace, when I finally managed to speak to someone they were less than useless

This company is a disgrace to the industry. I recently moved house and asked OVO to close my account as I was not taking OVO with me (I have changed to Scottish Power). Ignored. I tried calling again, couldn't get through. I tried messaging - service withdrawn. I emailed them - automated reply, no longer receiving emails. I wrote to them - response, Welcome to OVO! I called, success, I spoke with an operator whe informed me that all was sorted. Direct debit still being taken. I cancelled DD. Now they inform me the are Happy to be supplying energy at me new address, despite the fact that Scottish Power is already supplying. Nothing works with their customer services, phone calls, emails, messages, even letters sent special delivery. This company is a total waste of space!

If i could have given 0 stars, i would have done. Almost a year since my last review . I am still waiting for a response from Ovo and to get sight of a bill. Rang again to and given the same script. Has to be dealt with by a back office team. Will get back to me in 3 working day!! What an absolute disgrace you are ovo

How very unprofessional of the operations manager at Sheffield to have music blaring in the background when people are trying to sort out why they are overpaying amounts on there bills

What baffles me is how on earth are they going to pay all this money back that they are overcharging people. We have a gas and electricity bill every month of under £50 and our balance is over £340 in credit. Our monthly direct debit is £148 and they still want us to up it to £168. I think OVO you really need to think about what you are doing !!! SHELL have already had claims of there customers over £1.000.000 because of overcharging them. If you carry on like this it could well be you next !!!!!

I was placed onto Ovo recently after 25 loyal years of being with Swalec - thanks for nothing Swalec!
Ovo appears all green & eco friendly - but they've shown their true colours this week by announcing that customers "without" a Smart Meter won't be getting any of their green energy - so my freedom of choice is now being denied & I find myself being punished for not wanting a device that actually runs on electricity, telling me how much kettles cost to boil & how much energy I'm saving in my already 'wise to the world' cost cutting, tree hugging, green home!
ONTOP OF THAT:
They've also announced that they'll no longer be planting ONE TREE for 'EVERY' customer - INSTEAD, it's now 1m trees PER YEAR! (kerchiiing/££) That's a massive decrease on what they shouted about when I first joined in the summer of this year!!
(I bet the National Trust had something to say about that DOUBLECROSS!
☹️
I'm trying to move to a better supplier who's genuinely green, but it's no longer a simple matter of filling in a form online - nowadays they're turning customers away, as I've just discovered with Eon'

I reported SSE/OVO to the Ombudsman Services.

SSE/OVO, without my consent, cancelled my fixed gas and put me on the standard tariff.

My bills have also been miscalculated in which the Ombudsman admitted. No doubt other people's bills are wrong too. They never passed on my balance from SSE, it's been months and I've still not received my statements confirming my usage and changeover and I doubt I ever will.

OVO are estimating my usage at 3 times my normal usage. The Ombudsman ignored this and many other issues leaving me with no help or resolution.

SSE/OVO continue to not provide me with my statements and do not answer my complaints.

The Ombudsman refused to uphold my complaint and just offered a standard £50 goodwill gesture for a 'shortfall' of non-existent customer service.

I have extensive evidence and manipulation of the Ombudsman who just support criminals and who ignored the contents of my complaint.

The Ombudsman Services are not upholding their obligations to consumers and are completely corrupt. It's a complete waste of time using them.

I've tried to contact the press, Watchdog, money supermarket and many others but have got nowhere.

Now I'm blackmailed with being on a more expensive tariff with inaccurate bills and no government regulator interested. I cannot believe how corrupt this world is.

Re: Smart meter installation. After months of nagging from OVO/SSE we eventually booked for a smart meter. My husband took the day off work. They didn't show up and texted an hour before the end of their 'time slot' to cancel. Really rubbish service. Too busy making massive profits off the backs of working people to run a proper operation.

When we joint the company 2 years ago, it was a pleasure to deal with that company

Now: messages to their email address are never replied to, and the same applies to letters addressed to the head office.

I was a customer of OVO Energy in 2021 and had such a bad experience that affected my well-being to a nervous breakdown. Ombudsman has ruled in my favour. I, probably, was one of the first to experience the OVO management customer service. I now see that 92% of reviewers share the same bad experience. This is a fraud, not a bad service.

I close my account with SSE when moved out. My account was moved to OVO after I move out my property. They are haven't close my account and after a month and over 10 hours on the phone. Still haven't refund me.

Well moved in my property 02.22, had to contact them over and over to set my account up, then the put the wrong date in so had to go through complaints, throughout this had notification of me moving out!!, but also with different letters coming with each having a different account numbers on them, threatening etc. Had to contact again today 7 months later as still not sorted out. I have now seemed further advice and reported to ombudsman.

I have just been threatened by the collections dpt because I did not want them to increase my direct debit I was told the account could could go out to a third party if the amount owed was not paid. She also said the amount was increasing which was not true.
It is the WORST Customer service I have ever had.
This used to be a forward looking reliable company we have been with them a long time, my reccomendation is that you Leave!
as we are going to do.

Ten pound Profit/Fine for Late payment. This never happened with SSE and no indication of this consequence in any terms or conditions which have not been provided. Bill dated 1/8/2022 and paid on 18/8/2022= 4 day processing to Post office to collect and deliver using 2nd class post. Received by me on Saturday 6th August Payments no longer processed and thus declined at local Post Office and, being in employment 5 more days until next payment opportunity on Saturday 13th August. Start work later on Monday 18th August and paid at 09.16 via a then known Paypoint location. This was a first bill from an enforced provider with a poor service record. See Trust Pilot scores. Ovo is not a service it is a cash dispenser for shareholders. Charge received in 2nd bill. No faith in Direct Debits. Overdrawn=being fined.

Incompetence personified!! Impossible to communicate with. No apparent engineering capability. Totally unreliable with regards to the information they provide - and that’s if you can actually get through to them, which is unlikely!

I held on for 2 hours to complaints department as they used estimated bills since 3 June even when given sse readings of my closing readings on 3 June I had to contact the ceo Stephen Fitzpatruck and only then did they credit my account to 470 pounds in credit My direct debit is 100 a month now until I October but they refuse to allow me to request refund of more than 171 pounds I informed them they can only keep one month's direct debit of my credit and informed them I will report them to ofgem as now their system says I have to keep 3 months credit in my accountd they are making interest on my money Complain to ofgem all of you and also report them to Martin Lewis of moneysupermarket.com They are in breach of ofgem rules so go ahead and report them Their rule re keeping 3 months direct debit changed from one month to 3 overnight since new pm voted in They have already been investigated by ofgem for overcharging millions of customers Bring back sse I say!

Have spent more than two days trying to speak to someone from OVO about their planned increase to our Direct Debit. Their figures just don't add up, they want an addition £100+ per month from us to achieve a figure which is 330% higher than last year. We realise there are going to be large increases in energy bills, but last year our total bill was £1314, if we go with their figures we will pay around £5300 by 2nd Sept. 23. This includes the £500+ we are in credit today and the £400 Gov. support. No one will speak to us, chat line is useless, as is the phone lines; waited 25mins on hold, they then cut off. We just want an explanation on how they arrived at their figures. Not saying we can't pay just want to ensure we are not overpaying.

Absolutely discracfull customer services cannot get through on phone and so unhelpful not professional at all ..just going to change to a decent respectful supplier ..

This company is making my 87yr old mother ill, sending out debt letters which she does not owe, they are right messed up bunch!!!!

Appalling company, they don’t care about their customers.