Ovoenergy 

I only moved to Ovo around 6 weeks ago. In that time they have increased my payments twice making them almost double despite the fact that my account was already hundreds of pounds in credit. There was no willingness to review this. Awful company. Avoid at all costs.

would give zero if i could.
The worst company I can recall having ever dealt with.
I have changed home recntly so am stuck with them for now, the experience has been dreadful service and incompetence
it is a dreadful reflection on SSE that they dumped hundred of thousands of their customers over to this incompetent outfit.
It is a pity this is not the US and a class action could hopefully be taken out against SSE for inadequate due diligence before selling of their business to these cowboys.
If I could find another supplier taking on new customers just now I would dump OVO instantly .
Steer clear of OVO if at all possible- if not prepare for grief and endless frustration if you have nooption but to to deal with them !

I have been with OVO a few years ago and they were the best company. Bills went up so I changed but changed back to OVO. Prices higher but at least they sorted out things. Now I don't know what happened. I have a smart meter and the website won't let me submit my meter readings. Since July I have only been billed for standing costs but not usage. Been ringing and emailing them since December. My readings are there but they haven't applied them to my account. I am getting worried.

Appalling service. I have been with Ovo for well over 10 years but their current service has plummeted. Several attempts to contact them after they want to almost double my direct debit and I am told by email they will do so if I don't contact them. No option but to keep trying to conatct them by phone. Latest attempt 40 minute wait for operative. Operative then took 15 minutes to offer a miniscule reduced direct debit and I was then cut off before I could explain, once again, I prefer to try and reduce useage and make one off payments and a smaller direct debit increase. Unacceptable way to deal with customers.

I give zero star… got so shocked when i saw our bill, no consent if i want to transfer to ovo, no details on previous reading, just bad really gone wrong!!! Looking now for another supplier!!!

Can't send amended bill
This company took over from who I was with (not my choice to be with them) they sent me an estimated bill, therefore I called them to give them my meter readings so I could be billed correctly. First call went dead after 12 minutes second time when I got through I explained I wished to give them my correct readings and be sent an amended bill so I could pay to which the response was "we don't send out amended bills you have to pay estimated" this I will not be doing. I have not problem paying and I have made this clear to them, however I will only pay for what I have used. I am now being threatened with bailiffs. Absolute joke of a company, never before have I experienced an energy company that can't send me a correct bill on receiving readings. Am going to try and call again today, wish me luck

Terrible company avoid and switch to another company ,I have been charged £6,49 for 8days since my bill has been issued ,so they charge you every day until you pay your bill in full ,disgusting services never had any issues with sse for 9 years with ovo for a week and iam looking already to switch

Called at 4.50pm. Just automatic message saying that they have a staff training and need to close one hour early. However same message says that they are open till 8pm on Thursdays!!!
Can you not bothered to get your basics right??? Or do you just not care as you can ripp off your customers anyway???

I wish I could give zero stars. Customer service is hurrendous!

Absolutely awful company, we swopped from E-on and made the biggest mistake ever, their charges are insane, got a £476.00 bill for one month for gas and electricity, we have never had a bill like that, so now living with no heating on, our hot water been heated one hour a day, trying not to use any electricity, cannot heat our home for our family. They say its not the prices that has gone up that has been the reason for a £476.00 bill for a month, so what is it as we live in a tiny 3 bedroom bungalow???? Someone is making a huge profit somewhere along the line. If I could give zero stars I would!!!!!!

Update to review below - have managed to get through to chase refund per chat text and phone. Told on 3 separate occasions that refund “has been processed today” Eh? Surely if it’s been processed today, it wasn’t processed before today? Yesterday was told money has left them and it’s with my bank awaiting allocation into my account. Yeah right. Of course no money has appeared in my account…….todays story is that from 11-25 May there was a problem with refunds and none were actually processed. So they lied, and my refund will be “processed today” and it will take another 10 working days from today to appear in my account. Have elevated to complaints, not holding out any hope there, wondering if this company is in financial trouble therefore holding onto whatever monies it can?

Can’t give no stars, else I would. Was switched from SSE. Account was, and is in credit. Yet they still bullied me into increasing direct debit. I refused to pay more than £1 per month extra, and since Spring 2022 rises have cut down on our usage hard, so we use less per month than the direct debit. Applied for a rebate, it’s like pulling teeth, online app wouldn’t let me so had to call, ages to get through, ages on hold, finally got £100 refund offered, still leaves me majorly in credit but was losing the will to live so couldn’t be bothered to argue - and told it takes up to 2 weeks to appear in my bank account. 2 weeks in these days of instant bank transfers? 13 days now and waiting. Tried to call complaints line now been on hold for 40, yes 40 minutes. Was with SSE for years without any problems.

Under no circumstances use this company. They are ripping off customers left, right and centre. A friend has been with this company 138 days to 22nd May 2022. 49 days of data are missing. When phoning their help line, she was told the data was there, asked them when it would be available, couldn't answer but if you hang on for three quarters of an hour someone may be able to help. When challenged as to how they're doing the monthly invoices without the data, again they couldn't answer. The regulator needs to put this company on notice and the people running the business need to get off their backsides. Her D/D have gone through the roof and there is no way of checking if they're correct.

Another SSE to OVO victim, massively overestimating usage by almost 4X so they can increase DD payments even though they have usage history & smart meter data, are they short of capital? ,the call center staff promise refunds on credit balance ( yes almost 6 months on current usage in advance) but a no show on that.
Compared to SSE they come across as complete amateurs.

I agree with other negative reviews for OVO Energy, they are an awful company to deal with. If you move into a property where OVO supply energy, I recommend that you change supplier as soon as possible.
Their estimates are based on fantasy so you may have to pay a higher direct debit than is necessary, even if you have winter month readings to demonstrate real usage.
They will not let you choose your own direct debit amount.
You can’t pay what you owe each month by direct debit, the only option is a more expensive tariff to pay by a manual method.
Their call centre option to hold your place in the queue and call you back doesn’t work so you have to listen to the annoying on hold music and messages.
Fortunately I don’t have to be with them much longer, but I don’t hold out much hope for my credit balance being returned quickly!

Been Ovo customer since it began. Brilliant customer service, ethics and caring company.
Now horrendous doesn't even describe my experience with customer service!
Having spent hours on hold, listening to the most awful sounds, when answered all I hear is the sounds of people laughing, having a party. I spent minutes shouting "hello" down the phone then eventually someone answered. We went round in circle's whilst she told me she "understood!" She clearly didn't as she kept saying nothing relevant.
I asked to speak to a supervisor, put on hold for ages, then she came back saying none were available! I pushed harder and eventually she told me a supervisor would ring me with 48hrs,
I wait with bated breath but little faith!
Will update as and when I know anything!
No words in the Oxford dictionary or any other could describe the appalling customer service experience 🤔

Ongoing issue for 4 months, numerous calls. Disputed a meter reading and since have not been able to read meters at my property. Was told I would have new meters and agreed serial numbers didn't match then refused as they could read my meters yet ask for a meter reading every month. Appauling service.

Appointment for simple meter change been booked more than 3 mouths ago, three appointments so far in total after hours phone call every time. First appointment, they sent wrong engineer, second and third, nobody simply turned up. I wonder why there is no option for zero star rating, they don't deserve any star.

If you are in any way considering changing to OVO, don’t. I have been battling with this company for three years, pre-Covid and I am no further ahead than I was three years ago. Today I have sat in waiting for them for the third time and once again they have not turned up. I have phoned the company many times, the shortest call taking at least forty minutes just to get to speak to someone. Nobody actually listens to what you say, proved by the fact you repeat the same facts every time you phone. Appointments are made then not passed to the department concerned. Appointments that are confirmed, the engineer does not turn up. I am 67 years old and unable to crawl into the back of the larder to reach the meter. They classed me as a ‘priority customer’, well all I can say is I feel sorry if you are not a priority. I have found dealing with OVO so stressful, it is now time to get out. This is all due to having smart metres, which they fitted, and which have not worked from the beginning. Don’t make the same mistake as I did and get involved in the first place!!

I can't give less than one star, otherwise it would be zero. This company and their subsidiary SSE are hopeless.

Six months ago I moved into a house where SSE were the electricity providers. I took on the account. There were two 'smart' meters at the house and within a few days of moving in I contacted SSE to have one of the meters removed. I should have changed there and then as that was a palava in itself.

Anyway, the engineer came and removed the meter within a week or so, which was promising, and he terminated the power supply safely. He took a manual meter reading for the final bill for SSE. I have been trying to get a bill for those few days ever since. Now, five months later SSE have billed me for estimated electricity usage and standing charge from the date I took over to April (total £400). I have written dozens of e-mails to them about this not being a valid charge, but they are chasing me for payment. Their customer service team is hopeless, they keep asking me for meter reads, saying things like they can't take this up with their 'smarts' team until they have a manual reading, despite telling them that the meter has been taken away (in November 2021).

They just do not care and do not address anything substantively. I raised an official complaint with them. Their complaints team is just as bad. They've now started asking me for meter reads - most recently yesterday! I don't see how I can be more explicit with them. When I e-mailed them back yesterday, I got an auto-response saying that they were improving (ha!) customer service by no longer accepting e-mails, and that I should check their website for answers to questions or phone them. I've tried phoning them a number of times, most recently this morning. I get passed from one person to another, and the same thing always happens: I get disconnected from their end. I am polite enough but I think this is the way they handle complaints by trying to wear you down. A friend of mine told me he had a similar experience (same sort of money) and in the end ended up paying them just to get the monkey off his back. I won't do that.

If this continues, I hope they take further action because it may take a day in court to sort this out. I will also go after these clowns for my costs and for reputational damage if they damage my credit score.

AVOID SSE and OVO! They are terrible and deserve to be put out of business.

This company is a real nightmare. Since SSE became OVO, we have problems with them. They made an error with the gas meter reading at the time of the move, and then still didn't correct it, asking us to pay 4 times what we should pay. A supplier to avoid!