Ovoenergy 

****AVOID AT ALL COST****
Scammers, doubled my bill in less than 1 month joining. Explained to them im an energy manager so lets go through how they calculate my bills, after educating the operator my bill was reinstated back to £127 per month as it increased to £290. Single person hardly at the property. Made a recent payment of 127 5 days later another 290 came out of my bank which was an unapproved transaction. Sent evidence of this but they cant see payment on there system? Compliant opened but still nothing in regards to the refund ( there complaints policy states they handled all complanits within 24 hrs, really been 7 days). Dont go for the cheapest option on comparison sites. Want to burn money and be scammed choose OVO. Now i may not be able to afford other household bills due to them taking money which wasn’t agreed, disgusting.

Scam company tried to triple my bill and when I told them I wasn't using that amount they wouldn't listen

Horrific, untrained and useless! Demanded £153.00 a month, then when I had a "chat" with them, all the sudden, they admitted £100.00 a month was sufficient. Liars and scammers....I'm aware that costs are going up, don't try to gouge your customers for more money than required!!!

I rang and asked for a refund as I had a limited offer of refund online. It was explained that as I was previously an SSE customer I would have been billed quarterly- but no problem at all, refunded £400 of my credit, email sent immediately to confirm that amount and wait for up to 10 days. PLUS, told I could reduce my DD !!!! Wonderful news. A very pleasant and productive 5 minutes with OVO!

Unprofessional sly practices - my account has Always been more than £100 in credit they wanted to increase my direct debit by 200% contacted them twice explaining the increase was unjustified and unaffordable it would leave nothing to live on - they were informed I would have to cancel direct debit if they didn’t contact me - they deliberately ignored this direct debit cancelled and now they’ve substantially increased tariff and standing charges by 6p a day - disgraceful as if people aren’t struggling enough

LATE AUNTY DIED IN DECEMBER 2021 AFTER DEALING WITH MANY COMPANYS AND SERVICE PROVIDERS THIS HAS BEEN THE WORST OF ALL COMPANIES ALL BECAUSE THE CALL HANDLER DID’NT PUT THE ACCOUNT IN THE NAME OF THE EXECUTOR
TRYING TO ENFORCE A SMART METER
THREATS OF BEING BLACKLISTED
DEPT COLLECTION AGENCY
I HAVE BEEN PAYING MONEY CONSTANTLY
£100 CREDIT GIVEN
SAVE YOURSELVES ANY HASSLE AND CHOOSE A DIFFERENT PROVIDER😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖
OVO SHOULD BE ASHAMED

Despite having paid my outstanding bill and obtained my £10:00 credit on Wednesday 15th June and also having received confirmation, it was quite unbelievable that yesterday Friday 17th I received a further demand for payment of the outstanding debt.
Fortunately I do not have a direct debit with this company as it is quite possible that they could have taken payment twice. I will leave you to imagine what my reaction was. Hopefully I will not receive any more demands for payment

They have put my direct debit up twice in two weeks and when did they want a reading every month? It is the first time I have heard about this and why do they want this ?Dreadful company.

AVOID AT ALL COSTS. FAILED TO CHANGE A METER AS PERSON WAS NOT QUALIFIED TO DO JOB AFTER CHANGING DATE. THREE COMPLANTS LATER JOB REBOOKED FOR WHAT THEY SHOULD HAVE DONE. NOW JUST CHANGED DATE AGAIN THIRD TIME. THE MOST INCOMPETENT COMPANY I HAVE EVER DEALT WITH THAT SHOULD NOT BE IN BUSINESS. PAID £325 FOR JOB ON 29TH APRIL. ASKED IF THE 1ST AUGUST WOULD BE ACCEPTABLE. Account number 20226864.

Keep clear! Very bad company!!! Very poor! Has caused so much stress in our life’s! Stay clear!!!

Dreadful can’t contact customer service they don’t even reply to emails never had problems with SSE like this time to switch!

I'm not actually sure how this company is allowed to trade. It took them 10 months since connection to send me a bill or provide access to my online account. A further 45 weeks to deal with the complaint and when the humungous bill arrived - no apology, no resolve and a pitiful £300 compensation. They told me 'if you take this to the Ombudsmen you'll get no more than £50, this is the best you'll get'. My total hours spent trying to resolve the issue? Approx 75. A disgusting company. We cannot wait to leave and will advise anyone against joining.

I have rung and emailed many times but get nowhere. When Swalec handed over my account they had exaggerated my estimated bill by around four times my usage and had sent me a huge bill when I was actually in credit! I pointed this out many times and eventually got a credit. Ovo energy have just offset this credit against the debt I do not owe and can’t seem to understand that I was never in debt. They inflated my direct debits hugely, increasing the amount I am owed and continue to tell me I am in debt. No one will help to resolve this.

Corrupt company. Criminal behaviour. I spend 3 months in hospital, and they hit me with a massive bill for those months I wasn't even home. Zero respect for customers, they do what they want. They don't care for people with disabilities. Completely fraudulent. They really should be investigated. I copied in OFGEM in all my communication and despite being aware how this company operates they don't take any action. Apparently it is totally normal to take whatever they decide out of your direct debit arrangement even if the numbers don't add up. They deserve ZERO stars for their immoral behaviour.

Only been with this company for just over a week have had nothing but problems trying to get money on my meter or any help from them at all This company is a joke and now my electricity is off as it ran out while I was at work I topped up and still no electricity and can’t phone to speak to anyone cause they are closed can’t find an amergancy contact anywhere for out of hours for help what the feck are you supposed to do

My son and his girlfriend have been waiting for a refund of around £500 for 4 months. They have put complaints in and keep getting told different things and still no refund!! They are calling up and waiting on the phone, being passed around. Who do they go to get this resolved?

Utterly incompetent when it comes to billing. I was switched to them invlountarily, three months ago, and am now looking to find a financially competent supplier, after three months of "oh sorry, looks like you have already paid us, something seems to have gone wrong here..."

Dreadful customer service. Have rung six times, average hold time 45 minutes. Incorrect electricity meter reading sent from SSE, more than 4000 units too high. Have provided meter readings by telephone as online won't go through because its lower than the reading they have. I was asked to provide photos of meter readings dating back to February which fortunately I have. Still won't accept and increased direct debit to £351 per month even though I instructed them not to. Have now cancelled direct debit to pay on demand (which is charged at a higher rate). Gone from being in credit to £1051 debit. Incidentally I am acting for my 87 year old mother who uses one room so just lights and a TV. Disgusting.

Switched to Ovo back in September 2021 to a fixed contract of 50£ for both energy and gas. Direct debit went up twice, currently at £124 per month for one bedroom. I don't understand how they can justify these increases given that I am out most of the day. Trying to ring them to have some understanding but i find it impossible to get through to them.

Kersten promised to sort out my final bill? Nothing heard for some time It is beyond a joke now I left OVO last.September. I had always held OVO in high esteem, now I am not o sure.