Well a very friendly advisor to start, always welcome He gave details why the call was made, He explained in detail and was slow and clear as requested, He helped very much because as an OAP it b... See more
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Review summary
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I used the OVO bereavement service to inform of my wife's passing & to change the a/c into my name. Sorry can't remember the guys name, but he was very professional friendly & helpful & got things c... See more
I called in a week 3 days in a raw, 2 of your colleagues were nice, but not fixed the issue, the thirth person cutt me off, and the 4th colleague of yours was very proffessional and made everything... See more
I would say that Shabaaz was helpful and clear in explaining it and particularly liked getting a text in advance of a call as generally I will not pick up to a number I don't recognise . I would say... See more
Company details
- #12 of 40 best companies in Energy supplier
- #12 of 29 best companies in Electric utility company
- #19 of 29 best companies in Gas company
- #20 of 39 best companies in Green energy supplier
About OVO
Written by the company
Join us on the path to energy that’s better for you, better for your wallet - and better for the planet.
Get a quoteContact info
Bristol, United Kingdom
- www.ovoenergy.com
4.6
Excellent
277K reviews
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The agent zama was indeed very helpful…
The agent zama was indeed very helpful and informative couldn’t fault at all
7 May 2026
Unprompted review
I had several issues to sort today.
I had several issues to sort today.
SEG payment update, booking smart meter engineer & returning half of the money I had in credit.
Christopher was very courteous helpful in dealing with each of these in turn.
7 May 2026
Very helpful and polite and reassuring…
Very helpful and polite and reassuring that the issue was going to get sorted
7 May 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful with everything I asked about
7 May 2026
Really poor experience with OVO
Really poor experience with OVO. The main problem being the £1k final bill. The bill came about because they had not kept our direct debit up to date to reflect our usage. In fact, they had actually halved our direct debit for the last 6 months of our contract to reflect our usage. They also arranged to fit an electricity and gas smart meter but only fit an electricity smart meter (which we only realised ourselves months later and had to start re-sending manual readings). Overall, really poor account management from OVO and such costly mismanagement shouldn't be accepted in the tough times we are all currently facing. Would not recommend.
7 May 2026
Unprompted review
Received prompt response to my email…
Received prompt response to my email enquiry, both by initial text then follow up phone call from your service agent, Habiba.
Information requested was provided clearly.
5 May 2026
helpfull and knowledgeable deserves praise
godsent was helpful with my hearing difficulty and my belief that with the recent smart meter my bills were quarterly which he is now trying to arrange. Godsent does deserve a 5star rating
7 May 2026
The enginer who visted to instal the…
The enginer who visted to instal the new meter reader, fully expkai ed what they were doing, and was infirmative on how to use the smart meter, and utilise energy saving
7 May 2026
Advisor Godsent was great!
Advisor Godsent was great and helped me resolve my issue quickly and easily. Thank you!
7 May 2026
The customer service agent was very…
The customer service agent was very helpful and friendly
7 May 2026
staff very helpful.
5 May 2026
Kirsty was very friendly
Kirsty was very friendly, polite and professional! Very calmly and efficiently took the situation and sort the request.
Thank you!
7 May 2026
First class customer service!
I sent an email to OVO regarding some questions re: the installation of a smart GAS meter in a gas cupboard shared with other residents in the appartment block in which I live. I sent the mail at 13:40 on 6th May and received a call from Helen (one of their customer service team) by 11:54 the following day. Helen was very helpful and very keen to help solve the issue I had raised. She followed up the call with a detailed email. Customer service of the highest quality, well done OVO 👍
7 May 2026
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