Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
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See what reviewers are saying
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... See more
Company replied
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... See more
Company replied
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... See more
Company details
- #242 of 266 best companies in Pet shop
Written by the company
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contact info
Unit G21, The Avenues, NE11 0NJ, Gateshead, United Kingdom
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4.3
Excellent
219 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Package Pets
Hi John,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
good product which arrived quickly.
1 May 2024
Reply from Package Pets
Hi Dean,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
A bit later arriving than usual
A bit later arriving than usual, but I know there was a problem.
1 May 2024
Reply from Package Pets
Hi Alison,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Quality products great price and prompt…
Quality products great price and prompt delivery
26 April 2024
Reply from Package Pets
Hi Philip,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Easy to order and prompt delivery
25 April 2024
Reply from Package Pets
Hi Sharon,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy your weekend!
Ordered cage fronts and they arrived…
Ordered cage fronts and they arrived really quick
25 April 2024
Reply from Package Pets
Hi Bernadette,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy your weekend!
Order just as expected and on time
24 April 2024
Reply from Package Pets
Hi Eileen,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Reply from Package Pets
Hi Ann,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Cage good but delvery packaging bad…
Cage very good but delivery packing not good, some small panels broken and instructions for assembly not the correct ones for the current cage design
25 March 2024
Reply from Package Pets
Hi Ian,
So sorry to hear you have had this problem with your order. We will review our packaging materials for this item.
Helpful and friendly!
Communication with this company was absolutely amazing. Couldn’t have been more helpful in tracking down some accessories for me. A sincere thank you.
28 February 2024
Terrible
I have ordered twice with Package Pets. The first time half the order was missing. The second time the whole order was missing.
Terrible service
29 February 2024
Unprompted review
Reply from Package Pets
Hi Annette,
So sorry to hear you have had this problem with your order. We can see your order was lost in transit and a full refund was issued.
Sorry looks like I gave bad review to…
Sorry looks like I gave bad review to wrong company
Your cage fronts I purchased was very good
I left a review about drinkers of which I did not purchase from you
Very sorry for bad review
23 January 2024
Unprompted review
Good quality and cheap product.
5 January 2024
Reply from Package Pets
Hi Carol,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear are pleased with your product.
Enjoy the rest of your week!
Ordered products which arrived promptly
Ordered products which arrived promptly. Price was excellent.
5 January 2024
Reply from Package Pets
Hi Joyce,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
The order process was easy ,
The order process was easy ,
The product arrived on time good quality toys my boys love them.
Will order from you guys again
Thanks.
3 January 2024
Reply from Package Pets
Hi Darren,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
It was so simple to order
It was so simple to order, and quick delivery. Just what you want.
3 January 2024
Reply from Package Pets
Hi Collette,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Reply from Package Pets
Hi Amy,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you are pleased with your sand sheets.
Enjoy the rest of your week!
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