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Packed Direct  Reviews 642

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TrustScore 4 out of 5

4.2

Online marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently highlight the promptness of the delivery service, with many noting that their orders arrived quickly and efficiently. People are generally pleased with the products, often describing them as ideal and of good value, with some specifically praising the quality and sturdiness of storage boxes. However, some people were dissatisfied with aspects of the product and service. Issues mentioned include receiving incorrect items, products being flimsy or damaged upon arrival, and difficulties with assembly. There are also occasional concerns about delivery, such as items being left in unsuitable places or delays, and some reviewers experienced problems with customer service responsiveness regarding faulty items or missing parts.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express satisfaction, praising items like... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising swift and efficient... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality, describing products as... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise quick delivery,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the wonderful and brilliant service, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more

Rated 4 out of 5 stars

I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the... See more

Rated 4 out of 5 stars

Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver... See more

Rated 5 out of 5 stars

Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... See more

Company details

  1. #157 of 201 best companies in Online marketplace
  2. #43 of 54 best companies in Bags and luggage shop

Written by the company

At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.

Contact info

4.2

Great

TrustScore 4 out of 5

642 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Well packed & emails to track status of order. Item as described and easy to build. My son loves it
Thank you

19 December 2024
Rated 1 out of 5 stars

Don't waste your time or money

Emailed previous to purchase & the company replied since ordering, the item didn't arrive emailed 3 times called customer service 10+times for shipping update to see why item hasn't arrived . Seems like the company don't want to know once they have their money had to contact the bank & will be buying elsewhere.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Treadmill

Delivered on time. We bought at Sport 24 treadmill have now used it quite a bit and it is quiet and appears robustly make. Very happy with the purchase

5 February 2025
Unprompted review
Rated 1 out of 5 stars

WORST COMPANY! DO NOT BUY!!!!!

Shittiest company I've ever come across. Called them 10+ times as I had to return a useless product, but no one answered, line says leave a voicemail but then immediately cuts off leaving you with no option. I'm now left with an expensive useless product with no options to return. EXTREMELY UPSET, NOT RECOMMENDED. DO NOT BUY.

5 February 2025
Unprompted review
Rated 1 out of 5 stars

Can't get hold of customer service, hoping business will now respond

Delivery of the goods was good, however after taking 3 hours putting everything together, we came to putting the top on to find it was damaged, we called the customer service telephone number, which asks you to leave a message but rather than being able to leave a .message the phone line goes dead. Weve emailedbut had no response either. By this time we hadno option to finish assembly and put the damaged lid on, which means we can't return but I'm hoping that the company responds to this post as we have a damaged lid, the lock system doesn't work and the overall sturdiness of the product is questionable.

30 January 2025
Unprompted review

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