Packed Direct  Reviews 642

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers frequently highlight the promptness of the delivery service, with many noting that their orders arrived quickly and efficiently. People are generally pleased with the products, often describing them as ideal and of good value, with some specifically praising the quality and sturdiness of storage boxes. However, some people were dissatisfied with aspects of the product and service. Issues mentioned include receiving incorrect items, products being flimsy or damaged upon arrival, and difficulties with assembly. There are also occasional concerns about delivery, such as items being left in unsuitable places or delays, and some reviewers experienced problems with customer service responsiveness regarding faulty items or missing parts.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express satisfaction, praising items like... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising swift and efficient... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the good quality, describing products as... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise quick delivery,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the wonderful and brilliant service, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more

Rated 4 out of 5 stars

I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the... See more

Rated 4 out of 5 stars

Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver... See more

Rated 5 out of 5 stars

Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... See more


Company details

  1. #157 of 201 best companies in Online marketplace
  2. #43 of 54 best companies in Bags and luggage shop

Written by the company

At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.


Contact info

4.2

Great

TrustScore 4 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A super company

A super company who look after their customers promptly and efficiently. Will definitely buy again and recommend this company without any hesitation.

18 November 2024
Rated 1 out of 5 stars

Poor

Poor - ordered three bags for holiday and only one turned up! The company doesn't seem bothered and made no effort to get back to me quickly despite my messages and saying that the bags were required for an imminent holiday. Avoid!

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

The paddle board was despatched quickly and effectively. Alas there was a problem with the first one but Packed Direct quickly and with no fuss sent a replacement which seems fine, so customer service and problem handling is excellent.

20 August 2024
Rated 5 out of 5 stars

1 man kayak

Ordered on Wednesday kayak delivered Fri pm, very easy to order with no hiccups, very well packed and nothing missing, and all parts especially the paddles fitted correctly, inflated the kayak to ensure no leaks and every thing is fine, plus carry bag very roomy and all fits when packed properly, all in all very pleased.

22 August 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look