I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more
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Company details
- #157 of 201 best companies in Online marketplace
- #43 of 54 best companies in Bags and luggage shop
Written by the company
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contact info
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, United Kingdom
- support@packeddirect.com
- packeddirect.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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A super company
A super company who look after their customers promptly and efficiently. Will definitely buy again and recommend this company without any hesitation.
Great storage unit
Great storage unit, kept my cushions perfectly dry during the recent storms, nice size. Perfect
Good external storage at good price
Good external storage at good price, no issues with the delivery. Recommended.
Product seems pretty good but delivery…
Product seems pretty good but delivery was put off twice which was disappointing, not sure whether it was the vendor or the courier at fault
Never received wotever I did or didn't…
Never received wotever I did or didn't buy give me a clue
Poor
Poor - ordered three bags for holiday and only one turned up! The company doesn't seem bothered and made no effort to get back to me quickly despite my messages and saying that the bags were required for an imminent holiday. Avoid!
Quick free delivery good product
Excellent Customer Service
The paddle board was despatched quickly and effectively. Alas there was a problem with the first one but Packed Direct quickly and with no fuss sent a replacement which seems fine, so customer service and problem handling is excellent.
Excellent company to deal with.
Parcel arrived well within the stated…
Parcel arrived well within the stated delivery time, and exactly as described
Delivered on time
1 man kayak
Ordered on Wednesday kayak delivered Fri pm, very easy to order with no hiccups, very well packed and nothing missing, and all parts especially the paddles fitted correctly, inflated the kayak to ensure no leaks and every thing is fine, plus carry bag very roomy and all fits when packed properly, all in all very pleased.
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