I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more
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I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the... See more
Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver... See more
Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... See more
Company details
- #157 of 201 best companies in Online marketplace
- #43 of 54 best companies in Bags and luggage shop
Written by the company
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contact info
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, United Kingdom
- support@packeddirect.com
- packeddirect.com
4.2
Great
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Excellent service
22 June 2024
Came quick
Came quick, instructions could have used a little written instructions to help assembling.
21 May 2024
Problematic!
The driver was not happy to deliver to my door as I live on the 5th. floor, (there is a lift), however he did eventually.
The seat is not very comfortable for longer periods of use, the arms are rather flimsy. I’ve only had it for a few days yet and so not sure how it will last.
19 May 2024
Reply from Packed Direct
Dear Dave
Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with the courier. Please be assured that we have launched an investigation into this matter to ensure it does not happen again.
Could you please get in touch with us at support@packeddirect.com? Our team is here to assist you and ensure you have a positive experience with our product.
Thank you for bringing this to our attention.
Kind regards,
The Packed Direct Team
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
Bought a paddle board and lost the removable fin.
Called into their service desk and explained the problem. I was asked to provide it in writing, which I did.
They then wrote back and informed me that they do not supply spares!
So £300 for a paddle board and now has no fin and I have to see if I can source one, from eBay! That was their suggestion for their spare parts.
JOKE!
RESPONSE TO THEIR BELOW REPLY - you have a customer issue that you are not doing anything about. You acknowledge below other customers have had the same issue. But also that you do have some replacement fins!
Simple answer to this customer issue. Order some more fins from whoever makes them for you!
WHAT A JOKE!
16 May 2024
Unprompted review
Reply from Packed Direct
Hi David
Thank you for reaching out and sharing your experience. We understand your frustration and apologise for any inconvenience caused.
Unfortunately, the spare fins we have in stock are reserved exclusively for genuine warranty claims. This policy ensures that customers with warranty-related issues can receive the necessary support. If we were to provide spare parts to everyone who lost a fin we wouldn't have sufficient stock to support genuine warranty claims.
Rest assured the team here at Packed Direct are currently working towards a solution which would allow customers to purchase spare parts.
If you have any further questions or need additional assistance, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Packed Direct
Expensive and damaged in transit
The lid and back panel were damaged in transit, and were replaced with a second delivery. But I am left with 2 large pieces to dispose of. Which is an inconvenience as I will have to make a trip to the local municipal waste site.
I think the box is ok but overpriced for what it is.
21 April 2024
Great website with very competitive…
Great website with very competitive prices. Delivered when expected, and no extra charge to Northern Ireland {other company's take note] Definitely a company that I will shop with again.
21 April 2024
Easy to order.great price and very fast…
Easy to order.great price and very fast delivery.
17 April 2024
Better than expected
Storage box arrived on time. The quality was better than expected for the price paid. Easy to assemble too. We have had large amounts of rain and the box remains water tight.
21 March 2024
Good quality and good value
Was delivered the day after ordering. Although I haven't opened the box yet it looks securely packaged. I bought the smaller one last year to store garden cushions and it didn't let any rain in.
26 March 2024
Great experience
Ordered a SUP, cheaper than anywhere else, Quick delivery, no complaints at all would definitely use again and recommend… thank you
18 March 2024
Packed a great punch:)!
Very fast delivery of my Kayak and £60 saving on Amazon price. I’ll use them again, for sure.
25 February 2024
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